Nathan was very helpful,we explained our health problems and he was able to get the holiday we needed. Thank you Nathan, we will gladly be booking with Hays again.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were so helpful and courteous nothing was too much trouble. Everything was explained clearly and a request for a lower floor was made without any fuss. I will definitely be booking with Hay... See more
Iona was a brilliant advisor. She understood our requirements and tailored the cruise perfectly. Not only that she was extremely friendly and helpful. She is a credit to Hays.
Company replied
Always very knowledgeable, helpful and friendly and like that you can make an appointment to see someone.
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
20 Market Place, NR30 1LY, Great Yarmouth, United Kingdom
- 01493888157
5.0
Excellent
828 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Nathan was very helpful,we explained…
Nathan was very helpful,we explained our health problems and he was able to get the holiday we needed.
Thank you Nathan, we will gladly be booking with Hays again.
3 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Great Yarmouth
It was our pleasure :)
Always very knowledgeable
Always very knowledgeable, helpful and friendly and like that you can make an appointment to see someone.
2 September 2026
Reply from Hays Travel - Great Yarmouth
Thank you so much for your review. It was my pleasure to assist you :)
Excellent service by hays travel yet…
Excellent service by hays travel yet again, we went into the store unsure of where we would really like to travel too , the only thing we really had in mind was the dates , Clare was happy to spend time searching until we found a destination that we both liked , a final decision was made and we walked out a very happy customer , thanks again Hays Travel for your time and patience , highly recommended
2 September 2026
Reply from Hays Travel - Great Yarmouth
Thank you so much for your kind words, it means so much to me and I'm so pleased you went away happy :)
The staff were so helpful and courteous…
The staff were so helpful and courteous nothing was too much trouble. Everything was explained clearly and a request for a lower floor was made without any fuss. I will definitely be booking with Hays again.
25 August 2026
A friendly atmosphere with professional staff
A friendly atmosphere with professional staff.
22 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for taking your time to leave a review. Its lovely to hear you had a great experience in store.
Iona was a brilliant advisor
Iona was a brilliant advisor. She understood our requirements and tailored the cruise perfectly. Not only that she was extremely friendly and helpful. She is a credit to Hays.
29 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for taking your time to leave a wonderful review!
It was a pleasure to book you such a brilliant holiday to look forward to. Glad we were able to find the perfect itinerary for you.
Iona
The lady who served us was very helpful…
The lady who served us was very helpful and made the experience very easy
30 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your lovely review! We are so pleased to hear that Iona was helpful and made your experience easy. We appreciate your kind feedback.
Fantastic service went out of his way…
Fantastic service went out of his way to book our holiday very helpful
22 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your kind words, they are greatly appreciated!! We're so pleased you had a positive experience with us :)
Reply from Hays Travel - Great Yarmouth
We're so happy to hear you received great service and found our team helpful. Thank you for your kind words!
Reply from Hays Travel - Great Yarmouth
We are so pleased to hear about your positive experience with us. Thank you for your kind words. It was lovely to see you again. Let the countdown commence to 2028 :)
Very professional staff member…
Very professional staff member answering all our questions and making the experience painless.
15 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you so much for your kind words and feedback :)
It was a pleasure to see you both again and get your next cruise confirmed :)
Reply from Hays Travel - Great Yarmouth
Thank you for your review, we are happy to hear you had no problems when booking your next holiday.
Thanks,
Hays Travel Great Yarmouth
Reply from Hays Travel - Great Yarmouth
Thank you for your kind review. We are so pleased to hear that you were happy with our service and our team.
Kind Regards
Hays Travel Great Yarmouth
We already knew what we wanted
We already knew what we wanted. Everything was straightforward.
Helping us decide on cabins etc and finding us the best price.
18 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your feedback! We are so pleased to hear that everything was straightforward and that we were able to help you find the best price for your cabins.
Kind Regards
Hays Travel Great Yarmouth
We As A Family where looking to book a…
We As A Family where looking to book a cruise, very helpful agents in this branch, & were successfully booked momentarily 🙏
16 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your lovely review! We are so pleased to hear that our team were very helpful in booking your family cruise. We hope you have a fantastic time!
Kind Regards
Hays Travel Great Yarmouth
Reply from Hays Travel - Great Yarmouth
Thank you for your review. We're so glad to hear that booking your last-minute trip was an easy and convenient experience for you. We hope you have a wonderful time!
Kind Regards
Hays Travel Great Yarmouth
As always Clare helped get us to where…
As always Clare helped get us to where we wanted. I really appreciate the team spirit shown by the guys and gals in the shop.
14 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your kind words! We are delighted to hear that Clare and the team helped you find exactly what you were looking for. We truly appreciate your feedback and look forward to seeing you again in store.
Kind Regards
Hays Travel Great Yarmouth
The staff are so friendly and helpful
The staff are so friendly and helpful. Nothing is too much trouble for them.
12 August 2026
Reply from Hays Travel - Great Yarmouth
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and helpful, and that nothing was too much trouble.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.