We went into Hays in Foyleside in Derry I love going in there because the staff especially Caoimhe who we dealt with are so helpful and great to talk to. The booking process took no time at all and ev... See more
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Called into Hayes Foyleside to book a trip to Malaga with Lucy- she was soo helpful and provided lots of options for us to consider giving us comprehensive details, advice & printouts of quotes for us... See more
Jonathan services me that day I went to book he was very helpful and very knowledgeable after explaining what we wanted. He was very professional a great asset to your business
Laura was excellent. When we explained the type of holiday we wanted and dates everything was handled so smoothly and efficiently. She could not have been more helpful and we are grateful and so much... See more
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Foyleside Centre, Orchard Street, BT48 6XY, Foyleside, United Kingdom
- 028 7187 9730
4.9
Excellent
846 reviews
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Fabulous service by Joann
We were booking a trip to go see our son first time in Australia and we were assigned Joann
Omg she just took the whole stress from it all and booked everything we needed .
Nothing was too much hassle just ensuring we got what we needed for our holiday
Thank You so much Joann
17 January 2026
A very helpful and informative staff…
A very helpful and informative staff member . Who has found us our first holiday together than meets our needs .
17 January 2026
The staff member was very friendly and…
The staff member was very friendly and helpful with plenty of knowledge of the hotel and the resort
15 January 2026
The level of customer care and advice…
The level of customer care and advice and guidance given by your staff member Laura to be honest all the Staff in your Foyleside office really helpful
14 January 2026
We found that our travel agent was…
We found that our travel agent was extremely helpful and got everything sorted for us. She also answered any questions or worries we had and made us feel comfortable with everything so we were at ease. Would highly recommend.
12 January 2026
Staff were very helpful and gave us…
Staff were very helpful and gave us plenty of time to chose different options
10 January 2026
We had a great experience the assistant…
We had a great experience the assistant was very knowledgeable and helpful explaining everything great young man
10 January 2026
The team were super helpful and had…
The team were super helpful and had brilliant knowledge. They are amazing and found the best deals.
10 January 2026
Everything well explained ,got what we…
Everything well explained ,got what we were looking for
8 January 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent service
Excellent service . Agent was so helpful patient and understanding of our needs. Can’t thank her enough.
7 January 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us your feedback it is very much appreciated.
Regards
Lucy
Fast and efficient staff who are very courteous and polite
The staff are lovely, very friendly and helpful and will do everything to make your holiday experience and booking easier and as hassle free as possible. Have booked with them before and their service is excellent
7 January 2026
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us your feedback it is very much appreciated.
Regards
Lucy
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us your feedback it is very much appreciated.
Regards
Lucy
Hays Travel Helpful
The lady I dealt with in Hays was so so helpful she could not have done anything more to be helpful kind and great patience and was able to sort out problems. I will have no problem recommending them. Thank you all.
24 December 2025
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us your feedback it is very much appreciated.
Regards
Lucy
Very helpful
Everyone in Hays Travel were all nice and very helpful especially to Caiomhe and Jonathan for my enquiries online. They were very responsive and very helpful with my change of plans. To Lucy, the best woman for the job, she was very organised and very approachable.Appreciate you all!
30 December 2025
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us your feedback it is very much appreciated.
Regards
Lucy
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us your feedback it is very much appreciated.
Regards
Lucy
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us your feedback it is very much appreciated.
Regards
Lucy
Assistant pleasant and helpful
Assistant pleasant and helpful. Asked a senior member of staff who had seen the ship to come over and give us some information
Guided us through cabin selection etc
19 December 2025
Reply from Hays Travel - Foyleside
Thank you for taking the time to leave us your feedback it is very much appreciated.
Regards
Lucy
I ask for a lot of information &…
I ask for a lot of information & nothing was a problem
17 December 2025
Reply from Hays Travel - Foyleside
Thank you for your review it is very much appreciated.
Regards
Lucy
Caoimhe
Caoimhe, from the Foyleside branch Derry, was absolutely fantastic, so friendly and made the booking super easy.
So helpful and so friendly, lovely girl.
10 December 2025
Reply from Hays Travel - Foyleside
Thank you so much for your review it is very much appreciated, happy to help.
Regards
Caoimhe
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