Friendly, efficient service. We’d already chosen our holiday in advance of our visit to the branch but we had a number of questions we hadn’t been able to find an answer to on-line. Shawn was able to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The young lady who helped me fined the right holiday was very helpful and pleasant, was in and out within 10 mins holiday booked and all documents printed of ready. Great job now looking forward to... See more
Company replied
I travel a few times a year I only use the exmouth branch As I feel the staff are so so welcoming /warm ,/friendly_And with me travelling alot .The team know what I look for in a trip I also... See more
Company replied
Lauren was wonderful. She listened to our ideas. She found us a quote, she printed it off so that we could take it away with us. She followed up with us by email and answered further questions. When... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
23 Rolle Street, EX8 1NH, Exmouth, United Kingdom
- 01395 864020
4.9
Excellent
667 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Professional, friendly and efficient service
Friendly, efficient service. We’d already chosen our holiday in advance of our visit to the branch but we had a number of questions we hadn’t been able to find an answer to on-line. Shawn was able to get the answers from the tour operator rep and relayed them to us quickly and clearly. Yes we could have booked the holiday direct with the tour operator ourselves but we did it via Hays for peace of mind. So far so good.
14 August 2026
Reply from Hays Travel - Exmouth
Thankyou for taking the time to leave a lovely review! We hope you have a fantastic holiday - Team Exmouth :)
I travel a few times a year I only use…
I travel a few times a year I only use the exmouth branch As I feel the staff are so so welcoming /warm ,/friendly_And with me travelling alot .The team know what I look for in a trip
I also think they DONOT push for sales like another travel seem to do.
Will I be using Hays again 100%
As I love the helpfull none judgemental and making it a pleasure to book with the team
Thank you Kate and the team
see you all again very soon
18 August 2026
Reply from Hays Travel - Exmouth
Hello Peter,
Thank you for taking the time to leave a lovely review on the service you were given. We all really appreciate it and hope you have a lovely time on your holiday.
Many Thanks,
From all the team at Hays Travel Exmouth
Great experience highly recommend
The young lady who helped me fined the right holiday was very helpful and pleasant, was in and out within 10 mins holiday booked and all documents printed of ready.
Great job now looking forward to my first holiday with my little girl happy days whoop whoop
16 August 2026
Reply from Hays Travel - Exmouth
Thank you for taking the time to leave such a lovely review! Hays Travel Exmouth :)
They were very helpful and honest
They were very helpful and honest. Very welcoming . Whole thing was very smooth from start to finish. Have used them on several occasions .
14 August 2026
Reply from Hays Travel - Exmouth
Thank you for taking the time to leave such a lovely review! Hays Travel Exmouth :)
Poppy was very helpful
15 August 2026
Reply from Hays Travel - Exmouth
Thank you for taking the time to leave a lovely review! Hays Travel Exmouth :)
Excellent customer service
Excellent customer service, very easy to book a holiday with them via Facebook messenger, Katie is a brilliant advisor, can highly recommend
11 August 2026
Reply from Hays Travel - Exmouth
Hello Silvia,
Thank you for leaving a lovely review on the service you were given, we really appreciate it and hope you have a fantastic time on your holiday.
Many Thanks,
From all the team at Hays Travel Exmouth
Excellent customer service with plenty…
Excellent customer service with plenty of knowledge and support to help us choose our holiday
8 August 2026
Reply from Hays Travel - Exmouth
Hello Ian,
Thank you for leaving a great review on the service you were given, we really appreciate it and hope you have a wonderful time on your holiday.
Many Thanks,
From all the team at Hays Travel Exmouth
We had the pleasure of meeting Poppy at…
We had the pleasure of meeting Poppy at your Exmouth branch who was very helpful and efficient.
7 August 2026
Reply from Hays Travel - Exmouth
Hello Christine,
Thank you for leaving a positive review on the service you were given. We hope you have a brilliant time on your holiday and will look forward to hearing all about it on your return.
Many Thanks,
From all the team at Hays Travel Exmouth
Reply from Hays Travel - Exmouth
Thankyou for taking the time to give a lovely review! We love booking your holidays. Team Exmouth :)
Reply from Hays Travel - Exmouth
Thankyou for taking the time to leave a lovely review! - Team Exmouth :)
Second time we’ve dealt with Hays…
Second time we’ve dealt with Hays Travel and have to say they’re excellent.
29 July 2026
Reply from Hays Travel - Exmouth
Thank you so much for taking the time to leave us such a lovely review. We really appreciate it.
Lauren - Hays Travel Exmouth
Lauren was wonderful
Lauren was wonderful. She listened to our ideas. She found us a quote, she printed it off so that we could take it away with us. She followed up with us by email and answered further questions. When we finally booked she did it all smoothly and had relevant anecdotes to tell us about her experiences which really made us excited about the holiday ahead.
29 July 2026
Reply from Hays Travel - Exmouth
Thank you so much for taking the time to leave me such a lovely review. We really appreciate it.
Lauren - Hays Travel Exmouth
Reply from Hays Travel - Exmouth
Thank you so much for taking the time to leave us such a lovely review. We really appreciate it.
Hays Travel Exmouth
Excellent welcome and atmosphere…
Excellent welcome and atmosphere throughout. Quick and reassuring response to questions and fine-tuning suggestions. A tad more clarity about next steps would have been appreciated but, overall, it was an uplifting and heartening experience.
25 July 2026
Reply from Hays Travel - Exmouth
Thankyou for taking the time to leave a great review! And the feedback, we will definitely take it onboard for the future. Team Exmouth :)
Hays is the place to go!
We were seen by the lovely Poppy. She efficiently booked our holiday to Guernsey which made the whole experience pain free and fun!
18 July 2026
Reply from Hays Travel - Exmouth
Hello, thank you for taking the time to leave such a lovely review! It was a pleasure to book your holiday. :)
Exmouth Hays is the best!
7 July 2026
Reply from Hays Travel - Exmouth
Karen Jones,
We absolutely love booking all of you holidays!
Thank you for taking the time to leave feedback.
Thanks,
Hays Travel Exmouth
Laura was excellent as usual
Laura was excellent as usual. Polite, efficient and obtained the holiday we required at the price requested.
Excellent staff at Exmouth.⁸
14 July 2026
Reply from Hays Travel - Exmouth
Geoffrey,
Thank you for your wonderful 5-star review! We are so pleased to hear that our team was able to efficiently find the perfect holiday for you at the desired price. We appreciate your kind words about our staff.
Kind Regards
Hays Travel Exmouth
to book flights
Came looking to book flights, JESS, was very helpful in accomadating our request, booking an extra seat.
Nothing was too much trouble for her, helpful friendly and smiley.
11 July 2026
Reply from Hays Travel - Exmouth
Paul and Angela,
Thank you so much for your wonderful feedback! We are so pleased to hear that our team member was helpful, friendly, and accommodating. We appreciate your kind words.
Kind Regards
Hays Travel Exmouth
Great staff very helpful
3 July 2026
Reply from Hays Travel - Exmouth
Ronnie Anderson,
Thank you for your wonderful review! We are so pleased to hear that you found our team helpful and we truly appreciate your kind words.
Kind Regards
Hays Travel Exmouth
Excellent service as usual.
Excellent service as usual from our local agency.
Sarah was friendly and helpful providing all the information we needed to enable us to book our September 2027 holiday.
2 July 2026
Reply from Hays Travel - Exmouth
Rodney Mccarthy,
Thank you for your wonderful feedback. We are so pleased to hear that you received excellent service from our team and that we could help you book your September 2027 holiday.
Kind Regards
Hays Travel Exmouth
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.