I've been using Donna Payne for approx 5 years now. She is an absolute diamond, and I wouldn't go to anyone else. She has been so helpful and had guided me through every booking. I have and will alway... See more
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Donna was very knowledgeable and helpful which put me at ease. We haven't been abroad for a number of years and she took the time to answer any questions I had. Overall pleasant and enjoyable experien... See more
Donna got back to me straight away with dates, prices, accommodation and choices of payment plans. This made my booking completely hassle free. Plus, Donna has been there to answer any questions I’ve... See more
Company replied
Donna always makes booking a holiday super smooth. She does everything and has even checked us in. Fabulous service. Thank you Donna x
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Personal Travel Consultant Donna Payne, G60, Glasgow, United Kingdom
- 1415303669
5.0
Excellent
756 reviews
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Donna was very knowledgeable and…
Donna was very knowledgeable and helpful which put me at ease. We haven't been abroad for a number of years and she took the time to answer any questions I had. Overall pleasant and enjoyable experience would definitely book again.
17 August 2026
No 1 personal travel agent - Donna ❤️
I've been using Donna Payne for approx 5 years now. She is an absolute diamond, and I wouldn't go to anyone else. She has been so helpful and had guided me through every booking. I have and will always recommend using Donna.
16 August 2026
Donna makes booking a holiday so easy…
Donna makes booking a holiday so easy taking all the stress out of it
Will definitely be using her again
16 August 2026
Great booking experience and fantastic service. Donna always makes booking a holiday…
Donna always makes booking a holiday super smooth. She does everything and has even checked us in. Fabulous service.
Thank you Donna x
15 August 2026
Very helpful with great advice and…
Very helpful with great advice and feedback. Made the booking process very easy x
9 August 2026
Donna is amazing travelling as a…
Donna is amazing travelling as a disabled person can be challenging but Donna makes it easy .
16 August 2026
Always perfect
Always perfect. Finding the best details great communication nothing ever is a bother nice and simple
16 August 2026
Holiday was amazing and hit everything…
Holiday was amazing and hit everything was nice and clean apartment was easy access to everything
31 July 2026
Fabulous as always x
5 August 2026
Once again Donna has got us a fab deal
Once again Donna has got us a fab deal, she is happy to help and quick to reply and I would highly recommend her
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Hays Travel - Donna Payne
thanks Yvonne x
Donna was great and managed to secure a…
Donna was great and managed to secure a great price for us
29 July 2026
Reply from Hays Travel - Donna Payne
thanks Linda x
Donna was very professional got us the…
Donna was very professional got us the holiday we had asked for totally professional service from start to finish wouldn't think twice about booking with Donna again
19 July 2026
Reply from Hays Travel - Donna Payne
thanks Paul x
Excellent Personal Service
Donna got back to me straight away with dates, prices, accommodation and choices of payment plans. This made my booking completely hassle free. Plus, Donna has been there to answer any questions I’ve had. Feels like a very personal service, which I love, because Customer Service is very important to me.
17 July 2026
Reply from Hays Travel - Donna Payne
thank You Laura x
Made booking a holiday easy in a fast…
Made booking a holiday easy in a fast and professional manner, would definitely recommend to family and friends
25 July 2026
Reply from Hays Travel - Donna Payne
thank you x
Hays Travel Donna Payne
We have used Donna when previously booking holiday, she is always extremely helpful, knowledgeable, and because we have used booked holidays from her in the past she understands our requirements, and leads us accordingly.
13 July 2026
Reply from Hays Travel - Donna Payne
thank you Christopher x
A great booking service with a personal touch
We had an excellent service from Donna from Hayes Travel.
One phone call and everything done and explained fully to us. Followed up by email confirmation of all the arrangements for our holiday.
22 July 2026
Reply from Hays Travel - Donna Payne
thanks David x
Donna was very helpful and got our…
Donna was very helpful and got our holiday sorted with ease
22 July 2026
Reply from Hays Travel - Donna Payne
thanks Louise x
Donna is amazing
Donna is amazing. We have booked so many holidays and cruises with her. Above and beyond every time.
11 July 2026
Reply from Hays Travel - Donna Payne
thank you Natalie x
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