I book a lot of holidays through Hays Travel,as always it was a plesent experience,carried out by lovely friendly staff ,who would bend over backwards to help you,this time it was Chelsey who always g... See more
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Excellent service went there looking for a certain holiday found it was a bit more expensive than originally thought. The gentleman helped with finding another that was more to our budget. Could not... See more
Company replied
Lorraine was brilliant.we had been let down badly by love holidays and she saved the day So understanding ,knowledgeable and helpful. We cannot sing her praises enough We will most certainly only... See more
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Saw a holiday advertised on Facebook so popped a message to them, I was chatting with Callum from the Crook branch, he was really informative and made the whole process really smooth! Thank you so muc... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
10 Hope Street, DL15 9HS, Crook, United Kingdom
- 01388 766166
5.0
Excellent
859 reviews
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Booking experience was very…
Booking experience was very professional, he looked at numerous options and was very helpful at all times. Thankyou for a great service.
14 March 2026
Reply from Hays Travel - Crook
Hi Vicky,
We appreciate you sharing your booking experience with us and are so glad that our service was helpful and professional. Thank you for your high rating!
Kind regards
Hays Travel Crook
Reply from Hays Travel - Crook
Hey Angela,
We appreciate you sharing your positive experience with us! It is great to hear you received excellent customer service.
Kind regards
Hays Travel Crook
Benidorm for starters!
I have used the Crook branch on several occasions now and the excellent quality of service is always consistent. On this latest visit the staff member, Lorraine, was very pleasant, attentive, and patient and did her utmost to meet my needs. Not only has my immediate requirements been achieved but process is under way for additional plans.
15 March 2026
Reply from Hays Travel - Crook
Thank you so much for taking the time to leave some lovely feedback. It was a pleasure to book your holiday for both of you. We will see you again soon for your next one :)
Thanks
Lorraine
the agent who helped us was very…
the agent who helped us was very professional and tried to help us find the perfect location because we couldnt go on the holiday we wanted so she went above n beyond to get us the holidayvwe wanted
15 March 2026
Reply from Hays Travel - Crook
Thank you so much for taking the time to leave such lovely feedback. It was a pleasure to book your holiday :)
Lorraine
Reply from Hays Travel - Crook
Thank you for taking the time to leave some lovely feedback for Lillie :)
Thanks
Lorraine
Staff at the Crook branch are always…
Staff at the Crook branch are always welcoming and professional.
13 March 2026
Reply from Hays Travel - Crook
Thank you very much for taking the time to leave some lovely feedback for Chelsey. I will pass this onto her when she is back in the office :)
Thanks
Lorraine
Reply from Hays Travel - Crook
Thank you very much for taking the time to leave some wonderful feedback. It was a pleasure to book your holiday and I'm sure you'll have a wonderful time :)
Thanks
Lillie
Very helpful and time for you
Very helpful had time to make sure you've got holiday you will look for went through various hotels and room that I required.the staff explain about the hotel and surrounding areas. Shorted the car parking at the airport
Car park which is a big thing for me
12 March 2026
Reply from Hays Travel - Crook
Thank you very much for taking the time to leave a wonderful review, we're glad Georgia has been able to help you with everything you need. I will be sure to pass this wonderful message to her when she is next in the office :)
Thanks
Lillie
Friendly and helpful
12 March 2026
Reply from Hays Travel - Crook
Thank you for your kind feedback Paul. It was a pleasure to book your holiday and I'm glad we managed to get it sorted for you :)
Thanks
Declan
Service first class
Service first class
Declan was informative and gave good advice
Will continue to call into the crook branch for future deals
11 March 2026
Reply from Hays Travel - Crook
Thank you for your very kind comments Stephen. It's always a pleasure to see you in the office :)
Thanks
Declan
The staff are so very helpful and guide…you to where you want to be.
The staff are so very helpful and guide you through your travel ideas and make them come to life. With many good suggestions I found just what I was looking for. Looking forward to my next cruise now everything is booked.
4 March 2026
Reply from Hays Travel - Crook
Thank you for your lovely feedback Jane we do appreciate the positive review. We're glad you found what you were looking for and I'm sure you'll have an amazing time! :)
Thanks
Declan
Efficient friendly service
Efficient friendly service. Staff like Chelsey in the Crook Branch take their time to get to know customers and make booking a holiday feel like you’re talking to a friend. A quick easy process in a welcoming place. I always use Hays travel for holidays.
10 March 2026
Reply from Hays Travel - Crook
Thank you very much for taking the time to leave some lovely feedback for Chelsey. I will be sure to pass this onto her when she is back in the office :)
Thanks
Lorraine
Fantastic experience booking with you again.
From start to finish, both ladies Chelsey & Lorraine were absolutely fantastic! Full of knowledge, experience & patience! We’ve booked with you guys before and have never had an issue. Thankyou again
5 March 2026
Reply from Hays Travel - Crook
Thank you for leaving such lovely feedback Jade. I know your all going to have an amazing time and make some lovely memories :)
Thanks Chelsey xx
Reply from Hays Travel - Crook
Thank you for taking the time to leave lovely feedback. I will pass your comments onto Lorraine for you.
Thanks Chelsey :)
Chelsea went above and beyond in…
Chelsea went above and beyond in getting us the holiday we wanted. We always use hays travel all very friendly staff
27 February 2026
Reply from Hays Travel - Crook
Thank you so much for taking your time to leave us a review. We appreciate your kind words! We're so happy we could find the perfect holiday for you, and that you find our team friendly and helpful.
Thanks,
Callum :)
As always a first class service from…
As always a first class service from all in the Crook office. Professional, helpful friendly staff . Thankyou
15 February 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave such lovely feedback Linda, its always a pleasure to see you in the office and I will pass your comments onto Georgia when shes next in the office :)
Thanks Chelsey x
Lorraine was excellent in every way …
Lorraine was excellent in every way booking our holiday thank you
23 February 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave lovely feedback :)
I will pass your comments onto Lorraine when shes next in the office.
Thanks Chelsey :)
Lorraine helped us with our holiday and…
Lorraine helped us with our holiday and helped with all the other little things too , airport parking , insurance , seats ! Couldn’t ask for more.
23 February 2026
Reply from Hays Travel - Crook
Thank you so much for taking the time to leave some lovely feedback. It was a pleasure to book your holidays :)
Thanks
Lorraine
Very friendly staff went out of their…
Very friendly staff went out of their way to find a holiday that my friend and were happy with you young employee Declan was very efficient
20 February 2026
Reply from Hays Travel - Crook
Thank you for your very kind feedback Ann, it was lovely to see you both in the office and a pleasure to book your holiday. I'm sure you with both have an amazing time!
Thanks
Declan
Excellent Service!
Excellent service from both Georgia and Lillie. All booked with ease.
10 February 2026
Reply from Hays Travel - Crook
Thank you for taking the time to leave lovely feedback.
I will pass your comments onto Georgia and Lillie for you :)
Thanks Chelsey
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