As always Lisa was very helpful. Helped us decide between a couple of hotel options and made the whole process of booking a holiday very easy. We were booking for more than one couple in separate book... See more
Location
Switch locationK2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT Cramlington, GB
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The staff are brilliant and always greet you with a smile and good morning / afternoon plus say our first names as we’re in there often enough. Nothing was a problem for the staff when we were e... See more
We dealt with Lisa when we came into the cramlington branch. She’s absolutely lovely, friendly, knowledgeable and listened. To be honest all the staff are lovely and we always book our holidays thro... See more
Company replied
Ameila is the most amazing agent ive come across. As regular customer we always strive to reach out to her 1st. Shes friendly and amazing knowledgeable on her subject
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
K2 Dudley Court, Manor Walks Shopping Centre, NE23 6UT, Cramlington, United Kingdom
- 01670 897395
5.0
Excellent
2K reviews
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Ameila is the most amazing agent ive…
Ameila is the most amazing agent ive come across. As regular customer we always strive to reach out to her 1st. Shes friendly and amazing knowledgeable on her subject
15 August 2026
Holiday Planning
Lisa at Hays travel Cramlington is.always very helpful and informative.
6 August 2026
The guys were great at the Cramlington…
The guys were great at the Cramlington branch so knowledgeable of all the holidays and everyone had a smile
14 August 2026
Always very helpful all the staff make…
Always very helpful all the staff make it a very enjoyable experience every time I go in
6 August 2026
We went in the shop with a destination…
We went in the shop with a destination & hotel in mind.But we found the young lady very helpful,polite and patient with us old pensioners.
13 August 2026
Another great city break booked!
We called into our local Hays branch in Cramlington and Richey was very helpful, knowledgeable and polite in finding the exact holiday we were looking for. Very happy 😊. Thank you!
11 August 2026
Called into the Cramlington…
Called into the Cramlington branch,where we me Jersey,who welcomed us all.
She was excellent throughout & answered all of our questions we needed to know.
Tom.W.
11 August 2026
Very helpful rep (Max)
Very helpful rep (Max), told him what our preferences were including location, duration & board. Got exactly what we wanted & we’re very happy with the whole experience especially considering the quote was the best we’ve had.
11 August 2026
Helpful
I saw a holiday at a really good price. I telephoned Cramlington Hayes branch, I did not catch the ladies name but she booked the holiday for me and was very helpful and friendly.
11 August 2026
Our holiday.
The staff are brilliant and always greet you with a smile and good morning / afternoon plus say our first names as we’re in there often enough.
Nothing was a problem for the staff when we were enquiring about our holiday.
They went through everything in detail for us.
Made sure we booked our seats,
the dates we requested,
The type of holiday we wanted.
They even went through the different options we could have on our holiday.
3 August 2026
Staff were very helpful and made the…
Staff were very helpful and made the booking process easy
10 August 2026
As always Lisa was very helpful
As always Lisa was very helpful. Helped us decide between a couple of hotel options and made the whole process of booking a holiday very easy. We were booking for more than one couple in separate bookings and the whole process was seamless and the bookings are linked. Wouldn’t hesitate to go to hays for all holiday bookings as it’s easier than doing online and the price was no different.
10 August 2026
Staff always happy to help nothing is a…
Staff always happy to help nothing is a problem to make sure you get the right holiday your looking for ..
7 June 2026
No waiting dealt with request as I…
No waiting dealt with request as I wanted very polite helpful tickets to san diego now booked many thanks to Max
6 August 2026
The usual high standard of…
The usual high standard of professionalism plus kindness and intetest
6 August 2026
Outstanding service couldn’t have been…
Outstanding service couldn’t have been more helpful and walked away with a fabulous holiday once again congratulations to Faye and the Hays team that’s why people continually come back great service and go that extra mile
5 August 2026
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