Emma made our booking with Hays Travel so easy and straightforward. Her advice was excellent and guided us to our final choice. Nothing was too much trouble for her when completing our booking and she... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fast efficient service and the whole booking process was made simple and enjoyable. Special thanks to Emma Hamilton assisted us. We came in to Hays with no holiday, and left with an option whic... See more
Company replied
Staff knowledge.looking after customers.friendy welcome.a really happy agency to get holidays sorted.re Martin
Brilliant service from Hays Travel Cookstown. Anthony was fantastic to deal with friendly, helpful and made the whole booking process completely hassle-free. Nothing was ever too much trouble. Would d... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
14 James Street, BT80 8LW, Cookstown, United Kingdom
- 02886090007
4.9
Excellent
364 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Rang Cookstown office 18/09/ spoke to…
Rang Cookstown office 18/09/ spoke to TONY he gave me information regarding cruise. Called next day and finished up booking cruise from him. He was most helpful although I could got same cruise cheaper from another company. He gave me information that he would do for me rather than myself having to do with other company
20 September 2025
Reply from Hays Travel - Cookstown
Thank you for your 5-star review! We're so glad you enjoyed your experience and appreciate your kind words
Great help with booking my holiday and…
Great help with booking my holiday and very easy transaction
5 September 2025
Reply from Hays Travel - Cookstown
Thank you for your 5-star review! We're so glad you enjoyed your experience and appreciate your kind words
Tony at the Cookstown branch was so…
Tony at the Cookstown branch was so helpful and a delight to book with. We will be booking again with yourselves for our next trip.
19 September 2025
Reply from Hays Travel - Cookstown
Thank you for your 5-star review! We're so glad you enjoyed your experience and appreciate your kind words
Tony was absolutely great very easy to…
Tony was absolutely great very easy to talk with nothing was a bother for him 🙂 he was very helpful and emailed everything through within minutes of our booking...
14 September 2025
Reply from Hays Travel - Cookstown
Thank you for your 5-star review! We're so glad you enjoyed your experience and appreciate your kind words
Booked a holiday for America
Booked a holiday for America, very helpful staff with setting up more affordable payment methods & anything else needed visas etc. Would definitely recommend
30 August 2025
Reply from Hays Travel - Cookstown
Thank you for your 5-star review! We're so glad you enjoyed your experience and appreciate your kind words
Emma was a star
6 September 2025
Reply from Hays Travel - Cookstown
Thank you for your 5-star review! We're so glad you enjoyed your experience and appreciate your kind words
Very helpful
Staff was very helpful by adding extra traveler to group already booked earlier. All questions answered and everything explained.
4 September 2025
Reply from Hays Travel - Cookstown
Thank you for your 5-star review! We're so glad you enjoyed your experience and appreciate your kind words
Good knowledge and understanding of…
Good knowledge and understanding of what I wanted. Very helpful members of staff who found various options and made the booking efficiently
3 September 2025
Reply from Hays Travel - Cookstown
Thank you for your 5-star review! We're so glad you enjoyed your experience and appreciate your kind words
Reply from Hays Travel - Cookstown
Thank you for your 5-star review! We're so glad you enjoyed your experience and appreciate your kind words
Reply from Hays Travel - Cookstown
Thank you for your 5-star review! We're so glad you enjoyed your experience and appreciate your kind words
Emma was very helpful and patient and…
Emma was very helpful and patient and got us what we wanted
30 August 2025
Reply from Hays Travel - Cookstown
Thank you for your 5-star review! We're so glad you enjoyed your experience and appreciate your kind words
I was treated so well by Tony who…
I was treated so well by Tony who answered all my questions and guided me whilst I selected my holiday. Very professional and I left with everything under my arm(tickets,insurance,private taxis and seat numbers). Absolutely satisfied
21 August 2025
Reply from Hays Travel - Cookstown
Thank you for your 5-star review! We're so glad you enjoyed your experience and appreciate your kind words
I usually book my holidays online but…
I usually book my holidays online but your staff made it so easy and were very friendly.
I was very impressed with their treatment of me. Many thanks.
21 August 2025
Reply from Hays Travel - Cookstown
Thank you for your 5-star review! We're so glad you enjoyed your experience and appreciate your kind words
Reply from Hays Travel - Cookstown
Thank you for your 5-star review! We're so glad you enjoyed your experience and appreciate your kind words
Very helpful and pleasant staff
Very helpful and pleasant staff, explained what I was planning and they done the rest.
5 August 2025
Reply from Hays Travel - Cookstown
Thank you for your review :)
Roberta is very helpful every time
Roberta is very helpful every time. She goes out of her way to help. She will always do her best to get best price.
31 July 2025
Reply from Hays Travel - Cookstown
Thank you for your review :)
Very helpful takes time to explain all…
Very helpful takes time to explain all details.The Cookstown staff are friendly nothing a problem to them. 1st clasd team
27 July 2025
Reply from Hays Travel - Cookstown
Thank you for your kind words :)
Emma was so helpful and friendly
Emma was so helpful and friendly.
Had a lovely experience booking our cruise.
Thank you 😊
23 July 2025
Reply from Hays Travel - Cookstown
Thank you for taking the time to leave us a positive review :)
Reply from Hays Travel - Cookstown
Thank you for booking with us and for your review :)
Reply from Hays Travel - Cookstown
Thank you for your review :)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.