As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc. We were able to book a good hotel close... See more
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Amanda did our booking to Mexico and she was so helpful and knowledgeable as we didn’t know how to book the rite resort. She and all her colleagues always impress us with customer care/help/advise.
Company replied
From the very first conversation, Chloe was absolutely fantastic. I wasn't looking for just any holiday—I had a very specific vision of what I wanted: a peaceful mother-and-daughter break with a p... See more
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I approached a girl called Margaret in the Consett branch with several options, and she was ringing round trying to get me the best deal but was number nine in the queue. She told me that she would ta... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
4 Middle Street, DH8 5QJ, Consett, United Kingdom
- 01207 593800
4.9
Excellent
1K reviews
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Reply from Hays Travel - Consett
Sandra Thompson,
Thank you for your wonderful review! We are so pleased to hear that you consistently have a great experience and receive excellent support from us.
Kind Regards
Hays Travel Consett
Great service
2 August 2026
Reply from Hays Travel - Consett
Thankyou for taking the time to leave us lovely feedback.
Thanks
Alison
Hays travel are simply the best xx
Amanda did our booking to Mexico and she was so helpful and knowledgeable as we didn’t know how to book the rite resort. She and all her colleagues always impress us with customer care/help/advise.
4 August 2026
Reply from Hays Travel - Consett
Thank you so much for your wonderful feedback! We are delighted to hear that our team provided such helpful and knowledgeable assistance for your Mexico booking. We always strive to offer excellent customer care and advice.
Kind Regards
Hays Travel
Amanda
Reply from Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that you experienced great customer service and that we were able to match the internet price for you.
Kind Regards
Hays Travel
Alison
As always exceptional customer care
As always exceptional customer care, nothing is too much trouble every detail is taken care of by the most lovely, friendly and experienced staff which always results in an amazing holiday.
1 August 2026
Reply from Hays Travel - Consett
Thank you so much for your wonderful 5-star review! We are so pleased to hear that our team consistently provides friendly, helpful, and professional service, resulting in an amazing holiday for you.
Kind Regards
Hays Travel
Alison
As always with Hays…..
As always with Hays, the staff were excellent. She took us through several options for our trip, checking proximity to the city centre, public transport etc.
We were able to book a good hotel close to all amenities and attractions, confident it would meet all our needs for the trip.
We feel happier booking trips through Hays so we can use the knowledge and experience of their excellent staff.
28 July 2026
Reply from Hays Travel - Consett
Max Whitehouse,
Thank you for your wonderful 5-star review! We are so pleased to hear that our colleague was able to provide such excellent service, helping you find the perfect hotel close to all the amenities and attractions you desired. We truly appreciate your kind words and look forward to assisting you with future bookings.
Kind Regards
Hays Travel Consett
Very helpful in deed they have a lot…
Very helpful in deed they have a lot of patience Very good lovely to go in and book a holiday.
4 August 2026
Reply from Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that our team was helpful and patient, and that you enjoyed booking your holiday with us.
Kind Regards
Hays Travel
Margaret
Reply from Hays Travel - Consett
Thankyou so much for your lovely review.
It was a pleasure to book your holiday.
If you need any assistance in the meantime, please do not hesitate to contact us.
Regards
Abbie
Friendly, Helpful Staff
Friendly, helpful staff who found me a holiday I was looking for, at a good price.
26 July 2026
Reply from Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased we could help you find the perfect holiday at a great price. We hope you have a fantastic trip!
Kind Regards
Hays Travel
Amanda
Reply from Hays Travel - Consett
Thank you for taking your time to leave this review, it was a pleasure booking your holiday. Kind regards, Abbie
Outstanding service from Chloe at Hays Travel Consett ⭐⭐⭐⭐⭐
From the very first conversation, Chloe was absolutely fantastic. I wasn't looking for just any holiday—I had a very specific vision of what I wanted: a peaceful mother-and-daughter break with a private pool, direct flights from Newcastle, and somewhere special to celebrate some important family milestones.
Chloe was incredibly patient while I changed destinations, compared hotels, asked endless questions, and refined my requirements. Nothing ever felt like too much trouble. She listened carefully, offered honest advice, and found options that genuinely matched what I was looking for rather than trying to sell me something that didn't.
She kept me updated throughout the booking process, responded quickly to my questions, and made everything straightforward from start to finish. Thanks to her help, we've booked our dream holiday to Crete, and I couldn't be more excited.
If you're looking for someone who is knowledgeable, professional, friendly and genuinely cares about finding the right holiday for you, I wouldn't hesitate to recommend Chloe and the team at Hays Travel Consett.
Thank you for making the whole experience such an enjoyable one. We can't wait for our holiday! 🌞🇬🇷✈️
26 July 2026
Reply from Hays Travel - Consett
Hi Kelly,
Thank you for your wonderful feedback! We are so pleased to hear that your experience was so positive and that we could make booking your dream holiday enjoyable and stress-free. We are thrilled you found the perfect mother-and-daughter break and look forward to hearing all about your amazing trip to Crete!
Kind Regards
Hays Travel Consett
Chloe :)
Reply from Hays Travel - Consett
Thank you so much for your wonderful feedback! We are absolutely delighted to hear that you consistently receive such fabulous service from us. We truly appreciate your continued support.
Kind Regards
Hays Travel
Alison
Friendly knowledgeable staff
Friendly knowledgeable staff. Very helpful. Will definitely recommend and book again at this branch.
1 August 2026
Reply from Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that our team was friendly and helpful. We look forward to welcoming you back again soon.
Kind Regards
Hays Travel
Katelyn
Excellent as always so helpful and very…
Excellent as always so helpful and very pleasant
1 August 2026
Reply from Hays Travel - Consett
Thankyou for the lovely feedback it was a pleasure to book your holiday. If you need any further help please get in touch. Thanks Katelyn
Reply from Hays Travel - Consett
Margaret,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be really nice and provided great customer service.
Kind Regards
Abbie
Reply from Hays Travel - Consett
James toplis,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our team to be helpful and cheerful. We truly appreciate your kind words.
Kind Regards
Mia
continued good personal service
Good, friendly, helpful service as usual. I have never been disappointed in my experiences in booking at the Consett branch. I am really appreciative of personal service rather than booking on line.
23 July 2026
Reply from Hays Travel - Consett
Ann,
Thank you for your wonderful feedback! We are so pleased to hear that you consistently receive friendly and helpful service at our Consett branch. We truly appreciate your kind words about our personal service.
Kind Regards
Hays Travel Consett
Reply from Hays Travel - Consett
Thank you so much for taking the time to rate my service - i really do appreciate it. You know where I am if you need any assistance in the meantime - Thanks again Amanda
A very easy transaction.
The lady I dealt with was good, very polite and pleasant. When I rang back later to change hotels, there was no problem at all. I spoke to a different lady and she was equally as pleasant and polite. Looking forward to my cruise and stay.
29 July 2026
Reply from Hays Travel - Consett
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such pleasant and helpful service. We hope you have a fantastic cruise and stay!
Kind Regards
Hays Travel
Amanda
Reply from Hays Travel - Consett
Hi William,
Thank you for taking the time to leave such a lovely review. We are so glad to hear that our team was helpful and pleasant.
Kind Regards
Hays Travel Consett
Amanda
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