The staff in the Coleraine office were so helpful especially Kate. Kate helped with getting extra luggage booked on to a trip we are taking in a few weeks.To getting us a great price for a holiday n... See more
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Attended to promptly by Kate who talked through our options. Answered all queries clearly, gave advice and allowed us to make our own decisions.
We visited Hays Travel, Coleraine, yesterday and were warmly greeted by Lewis. He was extremely helpful, patient, thorough, and knowledgeable, and he made choosing a suitable 2027 holiday destination... See more
Company replied
Maia in the Coleraine branch was fantastic. Very informed, friendly and we booked two separate holidays at the same time and she handled all our queries with professionalism and ease. We in no way fel... See more
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
23 Kingsgate Street, BT52 1LB, Coleraine, United Kingdom
- 02870878548
4.9
Excellent
882 reviews
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The staff in the Coleraine office were…
The staff in the Coleraine office were so helpful especially Kate. Kate helped with getting extra luggage booked on to a trip we are taking in a few weeks.To getting us a great price for a holiday next year in Turkey.
Will definitely be back to use this office in future.
18 August 2026
The process was professional and…
The process was professional and tailored to our needs.
11 August 2026
Attended to promptly by Kate who talked…
Attended to promptly by Kate who talked through our options. Answered all queries clearly, gave advice and allowed us to make our own decisions.
18 August 2026
Just such lovely staff who get u…
Just such lovely staff who get u exactly what ur looking for
16 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very helpful and friendly staff.
8 August 2026
Reply from Hays Travel - Coleraine
Thank you for taking the time to review the service you received. Any feedback is greatly appreciated and we're always happy to help
Helpful staff
Maia was helpful knowledgeable and polite. She was quick to recognise our needs and to provide us with possible holidays.
11 August 2026
Reply from Hays Travel - Coleraine
Thank you so much for your kind words and hope you have a brilliant holiday
Very honestly lady named Andrea…
Very honestly lady named Andrea answered the phone of which I made !! From start to finish about times of flights etc !Very pleasant and thorough! First class experience!
9 August 2026
Reply from Hays Travel - Coleraine
Thankyou for the positive feedback Samuel. Was a pleasure to help you get sorted for your trip. Hope you have a lovely time away.
Thomas who dealt with us went through…
Thomas who dealt with us went through the details of the holiday with us and nothing was a bother for him.
2 August 2026
Reply from Hays Travel - Coleraine
It was my pleasure. Thank you for booking with me and I hope I can help you again in the future.
Lovely young man greeted us and dealt…
Lovely young man greeted us and dealt with our enquiry. Rang us back after sourcing our needs and we booked our holiday to Capetown.
All in all a great customer service.
30 July 2026
Reply from Hays Travel - Coleraine
Thank you for taking time to review the service you received. I really appreciate it. Call me if you have any questions.
Thomas was very pleasant and helpful
Thomas was very pleasant and helpful. I've always had excellent service in Hays.
4 August 2026
Reply from Hays Travel - Coleraine
Thank you for your continued custom over the years. We really appreciate it.
Totally satisfied.
We visited Hays Travel, Coleraine, yesterday and were warmly greeted by Lewis. He was extremely helpful, patient, thorough, and knowledgeable, and he made choosing a suitable 2027 holiday destination to match our budget an absolute pleasure. We could not speak highly enough of Lewis or of his colleague Michael. Thanks to them our experience in store was great and we look forward to our holiday in the Algarve next Summer.
2 August 2026
Reply from Hays Travel - Coleraine
Thank you for the lovely review, it means a great deal to me. So pleased I was able to find you a suitable holiday and hope I can help you again in the future.
Reply from Hays Travel - Coleraine
Thank you for trusting us and the great 5* review. We really hope you to see you again in Coleraine.
Reply from Hays Travel - Coleraine
Thank you for taking the time to complete the review. I really appreciate the feedback and you booking with me.
Our cruise booking was done quickly and…
Our cruise booking was done quickly and efficiently
30 July 2026
Reply from Hays Travel - Coleraine
Thank you for the lovely review. I;m pleased we were able to get you booked. Do let me know if I can help with anything else or you have any questions.
Andrea was exceptional,made everything…
Andrea was exceptional,made everything so easy,wouldn’t hesitate to recommend Hayes Travel.
31 July 2026
Reply from Hays Travel - Coleraine
Thankyou so much for the positive feedback. It was my pleasure helping you choose your cruise.
The best place in coleraine to book a holiday -
Andrea very helpful -- she always goes above and beyond with her customer service - the atmosphere in the shop is so welcoming - i recommend this shop to everyone as you will not be disappointed with your holiday --
19 July 2026
Reply from Hays Travel - Coleraine
Thankyou Sheree for your lovely feedback. It's always a pleasure to get you booked on your dream trips! Look forward to seeing you again in branch.
Quick response from everyone
Quick response from everyone, got exactly what I wanted for the price I was happy with. Second year booking with the Coleraine shop and no complaints. When I was in-store the staff interact with the son which is a massive thing I like him to get involved with everything.
19 July 2026
Reply from Hays Travel - Coleraine
Thankyou for your positive feedback. It was a pleasure, as always, to get your holiday booked for you and to meet your lovely little boy.
Knowledgeable staff
Knowledgeable staff suggesting different trips and answering questions about connections and times
26 July 2026
Reply from Hays Travel - Coleraine
Thank you for taking the time to send us this lovely feedback. We really do appreciate it and are so glad to have had you in store with us.
The staff where very good in helping us…
The staff where very good in helping us picking our holiday
25 July 2026
Reply from Hays Travel - Coleraine
Thank you for trusting us with your holiday needs and we are so glad we helped you pick the perfect holiday
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