Great staff, Lauren was really helpful. Found what we wanted without overwhelming us with options. Unfortunately, the price had risen by the time we were ready to confirm everything 24hrs later so... See more
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We received excellent service and guidance from the team. Initially, Lauren provided us with some very good potential options for our City break & when we had made a decision on the destination, Lily... See more
Company replied
I spoke to Carrie in the morning and said I wanted to go to the shop that afternoon to confirm my holiday and pay a deposit, and even though she wasn’t there that day she said that she would pa... See more
Company replied
Jade and Lauren were absolutely superb! They absolutely personified what good customer service looks like, they listened and understood exactly what we needed and found us a good little trip!
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
38 Chapel Street, PR7 1BW, Chorley, United Kingdom
- 01257698034
4.9
Excellent
683 reviews
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Fantastic service every time I go in .
Fantastic service every time I go in .. always have smiles on there faces and happy to help.. lovely staff
25 January 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback & booking another holiday with us - Carrie
Reply from Hays Travel - Chorley
Thanks for your kind feedback & booking your holiday with me - Lauren
Great experience and friendly reception
25 January 2026
Reply from Hays Travel - Chorley
Thanks for your kind feedback & booking your holiday with me - Lily
Carrie makes booking a holiday easy
Having booked a holiday through Carrie at Hays Travel it was an easy decision to return and seek her help again this year. She is extremely knowledgeable in what she does and listens to our requirements before we all finally agree on what is the best choice for us. She is a star and we trust her.
22 January 2026
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and booking another holiday with me, i do appreciate it - Carrie
Reply from Hays Travel - Chorley
Thanks for booking your holiday with me - Lauren
Very helpful and competitive price
11 January 2026
Reply from Hays Travel - Chorley
We appreciate your kind words and we are so happy we could assist you with a great price; it was a pleasure assisting you
Carrie was really helpful and answered…
Carrie was really helpful and answered all of my queries. Nothing was too much trouble and I will definitely book through Hays again!
18 January 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Carrie
Booking Through Hays Travel
I knew which P & O Cruise I waned to book as I'd taken a look online. I sat with a lovely lady called Jade who found the cruise I wanted and sorted it all out. Jade went through everything and explained it all clearly.
8 January 2026
Reply from Hays Travel - Chorley
Janet,
We're happy to hear that you had a positive experience booking your P & O cruise. We're glad that our team member provided excellent service and clear explanations. Thank you for your feedback!
Hays Travel
Expert help
Having spent hours trawling the internet and becoming overwhelmed with options I decided to go to the experts for help. Jade was extremely efficient, knowledgeable and helpful in getting me exactly what I wanted.
13 January 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Jade
Don't think we will book with hays again
We was there over 2 hours trying to book holiday we was given 2 different prices, Lauren changed the hotel the first one we was happy with ,we did not want luggage but was told we was quoted for it when we was not on the first quote
11 January 2026
Reply from Hays Travel - Chorley
Thanks for bringing this to our attention and I'm sorry that booking the holiday took so long, this is our busiest booking time of the year. It was lovely to speak to you and I'm so glad that you are happy with your holiday now, if you need any help do not hesitate to contact us - Hays travel Chorley
Lyndsey was lovely was able to answer…
Lyndsey was lovely was able to answer any questions we had gave us lots to choose from, polite,understanding and helped us choose a fabulous holiday.
10 January 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback, it was my pleasure to book your holiday - Lynsey
Booked another holiday
Booked another holiday with Carrie at the Chorley branch. Exceptional customer service. She always takes time to answer any questions I have regarding the holiday I'm booking.
7 January 2026
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking another cruise with me, I do appreciate and my pleasure as always - Carrie
Very friendly Jade
Very friendly Jade helped us to go through various options. She was accommodative and provided us with what we requested. She was knowledgeable about various locations and suggested hotels and locations based on our needs.
8 January 2026
Reply from Hays Travel - Chorley
We appreciate you taking the time to share your feedback. We're happy to hear that you found our service helpful and that you were provided with suitable options based on your needs. - Jade
Love these guys always look after us…
Love these guys always look after us get the best deals , lauren who always looks after us is the best , 👌x
8 January 2026
Reply from Hays Travel - Chorley
Thanks so much for your find feedback and booking another holiday with us - Lauren
Carrie
Excellent service as always from Carrie . Lovely warm welcome and. Excellent at her job and very professional.
6 January 2026
Reply from Hays Travel - Chorley
Thanks so much for your lovely feedback, I love booking yours and your mums holidays and appreciate you coming back to me - Carrie x
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback - Lily
Fast pleasant and easy to book
22 December 2025
Reply from Hays Travel - Chorley
Thank you so much for your kind feedback and for booking your holiday with me - Lily
Very professional told me every detail…
Very professional told me every detail great thanks
17 December 2025
Reply from Hays Travel - Chorley
Thanks so much for your kind feedback and booking your holiday with me - Carrie
Very knowledgeable staff and made a…
Very knowledgeable staff and made a complex booking seem easy as I certainly wouldn't have been able to do online.
26 November 2025
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking another holiday with us - Carrie x
first time booker
super simple, won't spend hours searching online myself ever again! Jade went to extra lengths to ensure I had the best price, looking at lots of date time and airport options. payment options fully explained too 😀
29 November 2025
Reply from Hays Travel - Chorley
Thanks for your kind feedback and booking your holiday with me - Jade
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