First class Travel Agents right in our town. Very busy branch for a reason. We are now return customers and find all the staff friendly and very helpful. Shannon was again very knowledgeable and patie... See more
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Megan helped us with the holiday that we chose. She was extremely helpful and professional. Nothing was too much bother for her checking things that we were asking. We have dealt with Megan before f... See more
Company replied
I recently booked a holiday to Dubai. Shannon was amazing. So considerate, so patient, explained everything, she was so attentive, answer every question I asked. Thank you so much for your time Shanno... See more
Company replied
Shannon was very helpful & explained every detail of our cruise. She compared different dates for us, nothing was any trouble. We have booked with Hays twice before. It's always a great experience wit... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
22 High Street, BT38 7AF, Carrickfergus, United Kingdom
- 02893180021
4.9
Excellent
874 reviews
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Great customer service with Kelsey she…
Great customer service with Kelsey she is so friendly,knowledgeable and goes out of her way to help..... she is an asset to Hayes in Carrickfergus.
5 July 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on Kelsey. I will ensure this is passed onto her - Shannon
Kim was fantastic from start to final…
Kim was fantastic from start to final booking went above for me 100 per cent
3 July 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely review on the service you received from Kim! I will pass this on to her - Zayna :)
Megan was very helpful answered all our…
Megan was very helpful answered all our questions,before we booked our first cruise 😊
1 July 2026
Reply from Hays Travel - Carrickfergus
Thank you for kind feedback on Megan's service - Shannon
Amazing helpful staff - Kim
The women who helped us was called Kim and was fantastic I had no idea what I was doing and she helped me sort everything from flights/ hotel , luggage and even commutes was so friendly and polite can’t recommend enuf and will definitely be booking holidays here from now on
30 June 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on Kim's service - Shannon
Kelsey brilliant as usual
23 June 2026
Reply from Hays Travel - Carrickfergus
thank you for your kind feedback on Kelsey's service - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on staff in-store - Shannon
I always book my holidays through hayes…
I always book my holidays through hayes travel Carrickfergus very friendly and great correspondence
30 June 2026
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback - Shannon
Kane 26
We made our booking with Kelsey in hays Travel carrickfergus who goes the extra mile nothing is too much trouble. The other staff Shannon megan Serena and Martina all of whom are excellent and professional
28 June 2026
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on all the staff in-store - Shannon
Shannon made my visit relaxing
Shannon made my visit relaxing . Even when it was taking along time for the person on the phone to get back to her regarding the booking. Shannon talk to me regarding my holiday places to see . She was very helpful and pleasant professional right to the end of my visit.
30 May 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback on my service - Shannon
Friendly and Professional
Great service which is friendly and professional. They know their stuff. We wouldn’t look anywhere else.
26 June 2026
Reply from Hays Travel - Carrickfergus
Thank you for your lovely feedback, it was my pleasure booking your next holiday - Shannon
Booking holiday was very easy and…
Booking holiday was very easy and Shannon was very knowledgeable about the area I was interested in and looked for all the facilities I had requested. Have booked before with Hays and have not been disappointed with any aspects of the holidays the staff helped me to choose.
24 June 2026
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on my service, it was my pleasure - Shannon
Prompt response to my first enquiry
Prompt response to my first enquiry, quick replies and attention to detail.
18 June 2026
Reply from Hays Travel - Carrickfergus
Thank you for the lovely feedback on Kim's service in store. I will pass this onto her :) - Claire
Service Excellence
We were greeted by Megan who we had dealt with before. As always she was very professional and friendly. She took her time to find the holiday that suited our needs. Thank you Megan you're a credit to the business
16 June 2026
Reply from Hays Travel - Carrickfergus
Thank you so much for taking the time to leave such a lovely comment on the service Megan provided & thank you for choosing to book with us again here at Hays Travel Carrickfergus. - Kelsey Store Manager
Reply from Hays Travel - Carrickfergus
Thank you so much! It is always a pleasure to help book your next adventure! I will pass this on to Shannon. - Kelsey Store Manager
Clare answered our questions and sorted…
Clare answered our questions and sorted out a holiday for us quickly and efficiently. She was friendly and knowledgeable and put us at ease from the outset. Thank you Clare
13 June 2026
Reply from Hays Travel - Carrickfergus
Thank you for the lovely feedback on the service Claire provided in store. I will pass this on. Kelsey Store Manager
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on the service in-store - Shannon
A brilliant experience
A brilliant experience in the Carrick branch.
We were dealt with overall by 2 extremely knowledgeable, friendly and helpful staff members.
Kim helped us at our first appointment, to narrow down our search and was very patient with our many different needs and requests booking a holiday for toddlers, teens, adults and pensioners. She went through everything and explained the different holiday destinations and what they had to offer and also gave details of things to help one of the family travelling with a disability. The second staff member (when we returned the next day to book and pay) was great. So knowledgeable and just made the entire booking process flawless.
Thanks
9 June 2026
Reply from Hays Travel - Carrickfergus
Many thanks Caroline for your very kind review , I really appreciate your kind feedback. I hope you have a great holiday with all the family. Kind regards Kim
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback it was my pleasure being able to help book your cruise holiday - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback on the service provided - Shannon
Reply from Hays Travel - Carrickfergus
Thank you for your kind feedback
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