Unfortunately, our River Cruise for 14th September was cancelled because of the river situation. The staff went out of their way to find us an alternative holiday for this week.
Company replied
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Unfortunately, our River Cruise for 14th September was cancelled because of the river situation. The staff went out of their way to find us an alternative holiday for this week.
Company replied
As usual, the service and expert knowledge was invaluable in booking our next cruise. Thank you to Tracy for your professional and friendly assistance. Best wishes to Theresa in her retirement.
Company replied
We did not have to wait to speak to an advisor. Andrew was very helpful and did all he could to get us the holiday we wanted. We have used Hays before and always like the personal service.
Company replied
Pam at Cannon Park booked our holiday with such professionalism. She made the experience so easy and joyful. We will always book at Cannon Park. Thank you Pam David Williams
Company replied
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Unit 3, Cannon Park Centre, CV4 7EH, Cannon Park, United Kingdom
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Pam is the most helpful, professional person to deal with, an absolute star!

Reply from Hays Travel - Cannon Park
Claire was fantastic sorting our river cruise out with professional advice.
Ocean was excellent in sorting our holiday for our 50th anniversary for next year. With all the other staff they were very helpful and welcoming.
I think all the shops should have a coffee machine and soft drinks.
Thanks again.

Reply from Hays Travel - Cannon Park
Tracey came up good as always with a fabulous holiday deal

Reply from Hays Travel - Cannon Park
The members of staff that we were helped by were very knowledgeable and extremely patient. They dealt with our confusion and mind changing and helped us to arrive at a holiday that satisfied all of our requirements. Special thanks to Teresa.

Reply from Hays Travel - Cannon Park
Love hays staff are always friendly helpful & professional..

Reply from Hays Travel - Cannon Park
Excellent and friendly service. Rhonda was really helpful and we got the holiday we wanted. 👍😄

Reply from Hays Travel - Cannon Park
Everyone made me feel welcome and understood my needs. The staff were patient and not pushy, which I appreciated.

Reply from Hays Travel - Cannon Park
The team at Cannon Park are fantastic really helpful
you have a problem they sort it out.
They work out the best deals for you.
We will always book with Hays a team to rely on.

Reply from Hays Travel - Cannon Park
Very good customer service with polite and very helpful staff

Reply from Hays Travel - Cannon Park
Just been into the branch, completely overwhelmed after looking online. Sat down with the lovely Claire who guided me through all of my needs in regards to a holiday and then Pam helped also to really get me what I needed in the price range, I wanted, as she has a great knowledge of all the resorts. They both made me feel so welcome and really listened to me, not pushy just helpful. The other two ladies that were in branch were also lovely. Very nice atmosphere, you can tell their a great team!!!!

Reply from Hays Travel - Cannon Park
Fantastic service as usual highly recommend hayes at cannon park Coventry

Reply from Hays Travel - Cannon Park
We had a great experience at Cannon Park, the staff were brilliant giving us advice on our options for booking our holiday

Reply from Hays Travel - Cannon Park
We have been using Hays travels for last 5 years , we wouldn't use anybody else now .
The service , knowledge and professionalism and very friendly atmosphere , always a pleasure to go in and speak to the staffs !
Thank you !

Reply from Hays Travel - Cannon Park

Reply from Hays Travel - Cannon Park
Always very helpfull and patient trying to find the holiday we want.

Reply from Hays Travel - Cannon Park

Reply from Hays Travel - Cannon Park
Pam and Claire assisted us on two separate occasions, and helped us with booking our holiday, they were very helpful , polite and friendly

Reply from Hays Travel - Cannon Park
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