We have booked our next two holidays Through Hays, both occasions on booking the member of staff dealing with us was very helpful by suggesting various options based on our needs. Which made the boo... See more
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I booked my holiday with Cerys last year. Unfortunately I become unwell and wasn't able to make the holiday. Cerys helped me with changing my dates to this year so I can attend. I was also helped amaz... See more
Company replied
Booked holiday and paid deposit. All taken care by Ellina at Broughty Ferry. Very efficient and friendly. Lovely Sent booking reference by e.mail within 2hours of arriving home. Very impressed.
Company replied
The person we spoke with, Ellena, was very, helpful, polite & knowledgeable - having herself been to the city we wanted to visit. She was able to help us identify a hotel, and to arrange a couple of... See more
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Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
193 Brook Street, DD5 2AG, Broughty Ferry, United Kingdom
- 01382677853
4.9
Excellent
1K reviews
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The service given by the stagg is…
The service given by the staff is exceptional, friendly and efficient
9 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your feedback and for booking with us! We all hope you have a lovely holiday when it comes around. Thanks, Elise - Assistant Manager
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you had a lovely day booking your 2028 ambassador booking, we look forward to hearing all about it. Kind regards Shannon
Excellent agent
Holly was our agent and was excellent. Knew a lot of information about the cruise we had chosen . Gave good advice on our cabin and the trips . We enjoyed the Prosecco and treats. Lovely experience.
13 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you so much for your lovely comments on Holly's service. We all hope you have a lovely time when you are away. Thanks, Elise - Assistant Manager
Clare was very attentive everything…
Clare was very attentive everything just went smooth
14 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you so much for your amazing feedback and for booking with Clare! We all hope you have a lovely holiday. Thanks, Elise - Assistant Manager
Iberian cruise
very efficient and professional experience. The staff are very friendly, knowledgeable and explained everything and more about what we wanted to achieve. This is our go to office when we want to book a holiday, especially cruises Would strongly recommend.
14 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Elise, We hope you had a lovely time booking your Ambassador cruise for 2028.We look forward to hearing all about it on your return. Kind regards Shannon
Very friendly and informative advisor…
Very friendly and informative advisor who had actually been on the cruise we booked. Great experience.
14 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, We hope you had a lovely day booking your ambassador cruise for 2028. We look forward to hearing all about it on your return. Kind regards Shannon
Lovely staff which made it all very easy.
Vicki made it very easy and simple to book holiday she explained things as she went along. I have booked a few holidays in Broughty Ferry branch, always been very happy with service. And a lovely glass off fizz, nice touch. Don't think you get that all the time.
14 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you had a lovely day booking you Ambassador cruise for 2028. We can't wait to hear all about it on your return. Kind regards Shannon
Excellent service 😀😀
13 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Holly, we hope you have a lovely cruise in 2028 with Ambassador. We look forward to hearing all about it on your return. Kind regards Shannon
Excellent knowledgeable agent
Nicola is an excellent knowledgeable agent, seamless experience and amazing customer service
13 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you Annie for your lovely review for Nicola, we hope you have a lovely time on your Ambassador cruise in 2028, we look forward to hearing all about it on your return. Kind regards Shannon
As always great service
As always great service, in spite of some technical issues. Went through various options until we were happy. Will definitely be back.
13 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Nicola, we hope you have a great cruise in 2028, we look forward to hearing all about it on your return. Kind regards Shannon
So easy to book and find the best deals…
So easy to book and find the best deals and hotel for you.
4 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your feedback and for booking with us! We all hope you have a lovely holiday when it comes around. Thanks, Elise - Assistant Manager
Knowledgeable informative staff
Knowledgeable informative staff. Quick service.
Good feedback for cruise chosen.
10 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your feedback and for booking with us! We all hope you have a lovely time on your cruise when it comes around. Thanks, Elise - Assistant Manager
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Clare, we hope you have a lovely time away to Nice. We look forward to hearing all about it on your return. Kind regards Shannon
We asked for a cruise at short notice…
We asked for a cruise at short notice and they worked nonstop to get us one which we were delighted about.
7 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you Elizabeth for your lovely review for Clare, we hope you have a lovely time on your cruise with Ambassador, we look forward to hearing all about it on your return. Kind regards Shannon
Vicky was very attentive
Vicky was very attentive, professional and really helpful in booking flights and accommodation for us. As everyone will appreciate, this has been a difficult time for the travel industry. Thoroughly recommend Hays Broughty Ferry.
7 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you have a lovely time away to Australia, we look forward to hearing all about it on your return. Kind regards Shannon
Vicky was very helpful
Vicky was very helpful, she listened to what we wanted and found options for us to consider. When we had queries she was on hand to answer and went out of her way to help us with specialist requirements,. Would highly recommend Vicky and Hays
3 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you so much for your lovely feedback and for booking with us! I will ensure your kind comments are passed along to Vicky and we all hope you have a lovely holiday when it comes around. Thanks, Elise - Assistant Manager
Staff were very good
The person I spoke to tried very hard to help me get the deal I wanted with the correct dates, flights and hotel I wanted
24 February 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your feedback and for booking with us, we are glad Cerys managed to find you exactly what you were looking for! Thanks, Elise - Assistant Manager
Staff were very friendly and helpful
Staff were very friendly and helpful. Did not feel rushed at all. Very knowledgeable
1 March 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Cerys, we hope you have a lovely holiday to Disneyland Paris, we look forward to hearing all about it on your return. Kind regards Shannon
Vicky was welcoming
Vicky was welcoming, and very helpful and knowledgeable. She took time to go through all the options that could be suitable for my husband and myself. She is an asset to your company.
28 February 2026
Reply from Hays Travel - Broughty Ferry
Thank you for your lovely review for Vicky, we hope you have a lovely holiday to Benidorm, we look forward to hearing all about it on your return. Kind regards Shannon
Shannon from the Broughty Ferry branch…
Shannon from the Broughty Ferry branch of Hays booked my husband and I for a cruise. She was professional, friendly and easy to talk to. She explained everything really well and there were no problems.
28 February 2026
Reply from Hays Travel - Broughty Ferry
Thank you Wendy for your lovely review. I hope you have the best time on the Ambassador cruise in August. I hope you hear all about it on you return. Kind regards Shannon
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