Hays Travel located in Ashton in Makerfied couldn't have been more helpful. Their experienced and knowledgeable staff made booking a holiday so easy. Friendly staff with great customer service ski... See more
Company replied
Location
Switch locationUnit 4 The Gerard Centre, Gerrard Street, WN4 9AN Ashton-in-Makerfield, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We are never disappointed when we go to hays travel in ashton in makerfield, the staff are amazing , friendly and knowledgeable and make the whole booking process simple , We were sorted out by Holl... See more
Company replied
Excellent customer service going above and beyond to make our trip special. Mia tailored our holiday to ensure every detail was perfect and got us the best deal available. We were given tips and advic... See more
Company replied
Kerry helped us by searching through for the holiday of our choice and within our price range. She was excellent in finding us the perfect holiday Thank you
Company replied
Company details
- Travel Agency
- Cruise Agency
- Cruise Travel Agency
- Cultural Tours Provider
- Currency Exchange Service
- Travel Aggregator
Written by the company
Hays Travel, the UK's largest independent travel agent, brings over 40 years of expertise and customer care to every aspect of your holiday planning. With over 460 branches nationwide, we pride ourselves on providing our customers with tailor-made travel packages, exceptional service, and exclusive deals local to them. Whether you dream of family-friendly resorts, all-inclusive holiday packages, luxury cruises, UK short breaks, or last-minute getaways, Hays Travel is here to bring your dream holiday to life. In addition to popular travel destinations across Europe, we also provide exotic trips to far-off destinations, including Asia, the Caribbean, and beyond. Our dedicated travel agents are passionate about creating the perfect holiday experience for you. As your one-stop travel shop, we offer a wide range of services, from flights, cruise, and hotel bookings to airport parking, travel insurance, attraction tickets, and award-winning foreign exchange services. We partner with trusted suppliers like TUI, P&O Cruises, and Jet2holidays, to ensure top-quality service for all our customers, whilst hand-selecting the best deals that fit your budget and needs. Committed to delivering exceptional value, we also offer free child places and flexible payment options, including interest-free monthly direct debits and low-deposit deals on select holidays. Because everyone deserves to Holiday the Hays Way. Choose Hays Travel today for an unforgettable holiday experience backed by trusted, expert guidance every step of the way.
Contact info
Unit 4 The Gerard Centre, Gerrard Street, WN4 9AN, Ashton-in-Makerfield, United Kingdom
- 01942419271
4.9
Excellent
760 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kerry was very helpful and very…
Kerry was very helpful and very informative. She went through everything with lots of detail and helped us to choose the right ship for us.
18 February 2026
Reply from Hays Travel - Ashton-in-Makerfield
Barbara Gratton,
We're so happy to hear that you felt supported and well-informed. It's great to know we could assist you in choosing the perfect ship. Thank you for your lovely feedback.
ashtoninmakerfield, Hays Travel
Brilliant staff all happy to help.
10 February 2026
Reply from Hays Travel - Ashton-in-Makerfield
We're so glad our team was able to provide such a positive and helpful experience for you. Thank you for your kind words!
ashtoninmakerfield, Hays Travel
Brilliant staff
9 February 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review, I hope you have a lovely holiday!
Another great experience
Another great experience
Cruise and hotel stay booked with no problems.
Straight forward as always.
Thanks to Holly (Blonde Hair)
16 February 2026
Reply from Hays Travel - Ashton-in-Makerfield
We're happy that your cruise and hotel booking went smoothly and was straightforward. We appreciate your kind words and are grateful for your continued trust in us.
Ashton-In-Makerfield, Hays Travel
The girls are always pleasant and very…
The girls are always pleasant and very helpful with everything
11 February 2026
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate you taking the time to leave us a review. We are so pleased to hear that you find our team pleasant and helpful.
Hays Travel
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate you taking the time to share your kind review; we are so glad you were happy with the service provided.
Hays Travel
Reply from Hays Travel - Ashton-in-Makerfield
We're happy to hear that our staff's knowledge and helpfulness stood out to you. We appreciate your positive feedback!
Hays Travel
Holiday
Always great service at Hays travel Ashton Kerry explained everything well about our holiday
4 February 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thanks for the review and hope you both have a lovely holiday in Portugal.
Always book my holidays with Hays and…
Always book my holidays with Hays and everything always runs smoothly. This is important as I travel solo, also excellent staff always go above and beyond
3 February 2026
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate you booking your holidays with us. It's wonderful to hear everything always runs smoothly, especially as you travel solo. Our team aims to go above and beyond.
Hays Travel
The ladies are all fabulous n helpful
The ladies are all fabulous n helpful, they can't do enough for you and always find you a good deal. Wouldn't go anywhere else..
3 February 2026
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate your kind words! We're so happy to hear that our team is helpful and always finds you a good deal. Thank you for your continued support.
Hays Travel
Holiday booked
Mia was great in sorting out our holiday.
Very patient in our ever changing enquiry !!!
and was very pleasant.
2 February 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you so much for this lovely review. So happy I could help put this together for you! I hope you all have a great time😊
Excellent service
1 February 2026
Reply from Hays Travel - Ashton-in-Makerfield
Chris Howorth
Thank you! We hope you have a magical holiday.
Hays Travel
A great experience booking our holiday
A great experience booking our holiday. Holly was friendly, very knowledgeable, patient. I can’t believe how easy she made it seem. We have nothing at all left to do, she did it all. Fantastic
31 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Lynn Bowden,
We appreciate you sharing your wonderful experience. We're so glad to hear that our team member was friendly, knowledgeable, and patient, making your holiday booking easy.
Hays Travel
Lovely and friendly
Lovely and friendly, very professional and understanding , Ease of booking will definitely book again
31 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Janeil,
We appreciate your kind words and are so glad that you found the booking process easy. We look forward to assisting you again!
Hays Travel
First class service by Holly
First class service by Holly. Holly explained everything clearly that was included in our package, how we would receive the confirmation and when the final balance would need paying, all in a very polite and friendly manner 😁😁😁
30 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate you taking the time to leave us such a great review! We are so happy to hear that you found your booking experience so helpful and friendly.
Hays Travel
Easy to talk to and made sure our needs…
Easy to talk to and made sure our needs were met
29 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate you sharing your experience and are so glad we met your needs. Thanks for the positive feedback!
Hays Travel
Helped me make a booking and payment…
Helped me make a booking and payment plan with no fuss whatsoever.
29 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate you taking the time to leave us such a wonderful review! We are so happy we made your booking and payment plan easy.
Hays Travel
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for your lovely feedback.
Hays Travel
Holiday booking
As always booking with Hays Travel is a pleasant experience as the staff are professional and will spend time to ensure you get the holiday you want
28 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
We appreciate your kind words! We are so glad to hear that you consistently have a pleasant experience and that our team helps you find the perfect holiday.
Hays Travel
Helpful staff
28 January 2026
Reply from Hays Travel - Ashton-in-Makerfield
Thank you for booking with us. Vicky
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.