Hayneedle Reviews 

We ordered a canopy for our campsite and it was said it would be delivered that Friday. All day the tracking said it was on the truck to be delivered that day. It wasn’t delivered. Customer service said it would be delivered Monday. On Monday Fed Ex came to deliver it but said it was too big to put on the truck. It was then supposed to be delivered on Tuesday. Tuesday I received another notification that it was on the truck and out for delivery! I tracked it at 5:00 pm and it was still on the truck to be delivered. I tracked it again around 5:30 and it said the delivery was now Wednesday. I emailed customer service again and they said that we could pick it up at 7:00 Am Wednesday morning. I asked if we could pick it up at 10:00 am. They said yes, as they don’t open until 9:00 am!! I received another email saying that the package was lost!! Even though it had been on the truck and out for delivery since Friday!! I then called customer service and they told me that they would offer me a full refund because the package was lost!!! Don’t order from them!!

I bought a patio set and when I opened it I noticed the table was dented and scratched (really bad); I called them and they said they would send me a new table top which I agreed to. I was complaining how long it was taking to get the new table top and they gave me a little $ compensation. When the new table top came, it is also dented and scratched. I called them again and they asked if I want them to send me a new one. Really?? Um, NO! I was angry and they said they would give me $ compensation, this time it was 30% so I'm keeping this table top with the damage because I'm tired of all the trouble. They also did not take the old table top so now I'm stuck trying to get rid of a heavy table top which I can't even make into a table because the new one didn't come with legs and hardware! Still waiting for both $ refunds so we'll see if I get it. Will never order from them again.

Ordered two rainbarrels via Google Express. Took my $ and indicated they would be shipped soon. Then delayed the date, then a new date and then nothing
They had cancelled my order without telling me. When I contacted them, I was told that they didn't make deliveries to RV Parks! What crap.

A friend gave me a gift of a $200 lighted floor fountain from Hayneedle. It failed within 4 months. I contacted their customer service. Was told no warranty and past 30 day return policy. Was told I could repurchase same fountain for full retail price! No credit, rebate, discount or other consideration. This response was insulting. I will never order from them and do not recommend. In checking this site and others I found numerous other customer complaints so apparently many experience the same poor service.

The two items I received from them were delivered on time and the price was good. Unfortunately, both items, both separate delivery times, arrived damaged and the paint was chipped. Hayneedle customer service was really good about refunding and helping me out with the damage. Because both deliveries came damaged I will probably never order from them again. I'm not saying they are a bad company, I'm just saying that the damages are too much for me to handle. That's a shame, because their prices are very reasonable.

Up to this point I was very satisfied would hayneedle .. I purchased a roll around outside beverage cart that I actually never rolled around ..the caster broke off the bottom it had a one year warranty the manufacture had me send pictures that clearly showed the poor design... they would not stand behind it and neither did hayneedle...

This is my first review of anything and I’m only writing it because of all the negative reviews I saw about a Hayneedle. My experience was Awsome. I ordered a Blackstone griddle on Saturday. The reason I ordered from Hayneedle they were at least $50 less than anybody else on the web they said it would arrive on Wednesday which you did. No damage everything was perfect. I will certainly be using this company again in the future

I ordered a Keter Tall Storage Cabinet from Hayneedle on March 1st. The web site showed the order in stock and I received an email with the order number and an arrival delivery date of Arrives by 03-13-2019. March 13th came and went and on March 14th, I contacted Hayneedle via their chat window. The agent checked and said the order had not even shipped from the supplier. I asked for the order to be cancelled and I was told a cancellation would be submitted to the supplier and I would have to wait for the supplier to "approve" the cancellation but it would take 72 hours to do this. Also, my payment would be held for up to 4 days. I feel lied to by Hayneedle and given the run around on how they are handling my order. If they can't deliver an item, they collected the money so they should refund the money. The cancellation should be a no-brainer guarantee rather than we will ask for a cancellation and see what happens. I will NEVER shop this vendor again and I urge anyone else to look for items from a different seller.

UPDATE: March 19, 2019 - I have purchased a similar item from a different seller. It HAS been shipped and is due to arrive on March 22, something Hayneedle couldn't do. From the new seller: Hi John, your order is being shipped! Your order will ship to: United States Estimated delivery: Fri, Mar 22

I urge shoppers to look elsewhere if you want to know if and when your purchase will REALLY arrive.

I contacted them to return a defective item. They agreed into receiving it, sending me a new one and charging and crediting my card for both transactions. Next thing I know is they put me in their collections department as a delinquent account. The reason: they did not charge the new item to my account because they entered the wrong information (how can that be possible if they credited the return correctly?). Emails back and forward and harassment asking for payment. I told them to charge my card as agreed at least for five times but they never admitted they made a mistake, and wanted to process the transaction as a delinquent. At some point they even denied to give me a return label, so they were holding the item hostage while demanding payment. How can all this be??? Terrible!! Terrible!! Terrible!!!

I ordered the Emerald Home Siesta California King Sleeper Sofa, as well as two chairs on February 22nd. I chose to go with Hayneedle as their website indicated that the sleeper sofa would arrive prior to my guest's arrival on March 20th.

I received an email on February 28th that said I would be able to schedule my delivery on March 2nd. I attempted to do so online, and it did not appear that I could. I then waited 2 more days and was still unable to schedule delivery. I then used the chat support to attempt to schedule my delivery. They told me I had to contact the carrier and cut the conversation before I could say anything else. When speaking with the carrier they claimed that no one has asked them to pick up from the vendor.

Irritated, I contacted Hayneedle via phone, was given a discount, and was assured it would be picked up soon. I continued to check my tracking information and nothing has changed. My couch is still sitting at the vendor and has been for nearly two weeks now. After several unhelpful email responses, I called again yesterday and asked for a manager, but was given a lead. The lead said they would email the vendor and get back to me.

After several days of calling Hayneedle, the carrier, and the vendor I was escalated to someone who was able to give me answers. They had not sent the vendor the appropriate paperwork for the carrier to pick it up. He then said he would update me throughout the day to make sure it was shipped.

What saved this from remaining a one star, was the delivery people. They showed up on time, were super friendly, and went above and beyond by bringing the couch upstairs!

Hayneedle was frustrating to deal with. The investment of time I had to make in order to make sure my item arrived on time was a bit ridiculous. I don't know how many poor CS reps I had to chew out to finally get a manager, but it should have been zero.

I will say the couch arrived undamaged and is super cozy, but Hayneedle had nothing to do with that.

Error message when attempting to place order online. Contacted number for error message and the worst customer service. The representative actually stated WOW when I requested to speak to a manager. The manager disconnected my call and had no idea of how to assist with technical issues with website. When I asked if technical department no department available. Spent long time on website searching for items and unable to purchase them due to inability to access the website. Customer service disconnected my call. Call back and still no resolve. TERRIBLE Customer Service

Wish there was an option for 0 stars! The package was damaged when I received it and pieces were missing. When I called the seemed helpful and said they would put the parts in the mail and they would be here 3-5 days. Today was day 10. I received an email asking me to call the vendor directly. I was really in shock Bc I’ve never dealt with a customer service that has asked me to directly contact the vendor when they have all the exact same information on the item I purchased... since I bought the item from them! They were 0 help in the long run and I will never purchase another item from them.

Stole my identity online. Never used these creepy thieves. STAY AWAY FROM THEM. BAD, BAD NEWS.

I ordered 8 dining room chairs in early January 2019. Hayneedle canceled the order, even though it was approved by my credit card bank, and had all correct personal and credit card information with the order. Subsequent emails inquiring about the cancellation were unable to fix the problem, which appears to be due to gross incompetence on the part of a number of customer service representatives. Stay away from this online store unless you really, really want to waste your time!

This has to be the worst experience I have ever had with a retailer. I ordered on 12/10/18. I was first promised a delivery of 12/20/18 - just in time for Christmas, but 2 days later they told me it would be 12/27/18 - Oops missed Christmas. When I called to ask why, they said it was scheduled to ship on 12/17/18. I called on 12/18/18 - no-one could tell me what the issue was. To make a long story short, I called at least a dozen times. Eventually on 1/8/19 the product FINALLY arrived. If only I had read these reviews before I ordered, it would have saved me a lot of anguish!

I ordered this couch on 12/12 with a guaranteed delivery date between 12/25 and 1/4. It was shipped on 12/14 and I was sent a tracking number on 12/18 telling me it had shipped on 12/14. I started trying to track down the sofa on 12/24. The tracking number didn't work, and I called the company twice to get information as to where the sofa was at this point. During the phone calls, I was told there was no answer from the shipper (while I was on hold) and that it might be lost. Finally on 12/28, I received an email with a different tracking number saying the sofa was now in California (about 150 miles from my house) and would be delivered by January 4th. On January 4th, I got another email stating "it seems that you can expect a call to set up delivery by 01/10/19 at the latest" They acknowledged that "This item has experienced various backorder delays, unfortunately". In response to that email, I told them I wanted to cancel the order. Today I received an email that I can't cancel the order. I "CAN" refuse delivery, and then once it is returned to them, they will issue a refund! If it is taking over a month to get to me (AND IT STILL HASNT GOTTEN TO ME), how long will it take to be returned???????? So, 4 weeks after ordering, I MAY get a call to schedule delivery. In the meantime, they have my money, and I have nothing!!!!!!!! AND I may never get my money back, because if the sofa can't get to me, how will it get back to them??????? I am a senior citizen (in my 70s) and I consider this treatment as elder abuse and manipulation.

I bought a desk from them and it delivered on time, however, when I got it I noticed one of the packages was damaged and one part had a huge dent on that. I called them and they started the process right away. Although, it took a little bit more than I expected to get the part. It finally arrived and I was happy in general with my experience with their customer care.

This company STINKS!!!
The fact that Walmart.com allows them to sell ANYTHING on their website is awful. I purchased some plant pots that were not at all as described and wasn't "allowed" to return them to the store. (These aren't anything special- a set of 3 was $16. They say that they require special shipping through FedEx.) They want me to mail them back- at MY expense- although it is their product that sucks. Avoid Hayneedle! You get way less than you pay for!

Update: After posting this review, someone from their company contacted me within a few minutes and offered a full refund. Why do companies make it SO difficult and then if you're really lucky when you complain, someone says that they'll do something about it?

Doesn’t even deserve one star. The worst process for ordering I have ever encountered. Ordered bar cart, got email saying they had to verify my card, I called they the. Said all good with card. Got another email three days later saying order cancelled again because they don’t deliver to P.O. boxes , resorts or campgrounds. When I called and told the. I live in a complex with 38 permanent residents they the said the dept in charge of approvals would let me know if I could resubmit my order. Really? This is a joke, as other reviewers pointed out maybe this whole back and forth (1 week) is a stall when they don’t have the item. Also their customer service is awful, they could care less. Don’t waste your time choosing something on the website that you may not get.

Terrible business. Ordered item a week before it should’ve been delivered and paid $60 for it to get to my home in 5 days! Not unreasonable shipping time if you asked me it’s pretty standard. How ever it was canceled not by me but by Hayneedle the day it was supposed to arrive to my home!!! THE DAY IT SHOULD HAVE BEEN DELIVERED! How absord no heads up nothing! I am furious! This is the only gift we could afford for our kids and it didn’t get here in time and now we have to wait for a refund before they get their gift!!! Ruined my kids holiday! Do not order from here not even if a last resort go through another company! This place is fraud!!!