Unprofessional and unethical
Pls educate your agents with regards to rules and polices that applies to both rental providers and tenants.
Mackenzie insisted that I pay for water bill incurred for the month of May and June 2024, when we have moved out of the property in end April. I have settled and closed our utilities too and I have not broken any rental agreement.
If I have not shared the information from Consumers Victoria’s website that indicates it’s the rental providers responsibility to pay for utilities upon renters moved out, she would have not stopped pestering me to pay for it. It’s not a rookie mistake. Agent has been licensed since 2018. She should have known better. Instead of blaming the previous tenant, she should have checked why there’s water consumption when no one is using the property. She could have checked for pipe leakage to start with.
To all renters, beware of this property management company. I could have rated this negative if there’s an option for it. Totally disgusted for unprofessionalism and dishonesty.








