Hawes & Curtis Reviews 

Absolutely absurd customer service. My order hasn’t moved in 10 days and they’re refusing to honor their published terms of service providing the right to cancel the purchase contract up to 14 days from product receipt. They use a faceless 3PL with no direct contact for international fulfillment and every customer service interaction ends with them “notifying” Global-E and absolutely nothing happening. I’ve honestly never had such a disappointing customer experience with an e-commerce brand. If you’re an international customer and your purchase is a need more than a want, look elsewhere.

marketing spam and miserable staff. Asked twice to have details removed and still getting junk mail. Staff were miserable and showed no willing to be of any help.

‼️First and LAST TIME EVER BUYING
Faulty product, horrible customer service – demand my refund (Order 3495933)

Review:
Order number: 3495933

I ordered a white fitted shirt from Hawes and Curtis on 29 April 2025. When it finally arrived after a week, the shirt was stained with black mould and completely unwearable.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. This shirt clearly breaches those legal requirements. I am entitled to a full refund.

When I contacted customer service, I was treated appallingly. Instead of apologising or resolving the issue, the agent accused me of potentially making a fraudulent claim — an insulting, baseless suggestion. Horrible customer service, no respect for loyal customers, and absolutely no ownership of their mistakes.

I have formally demanded a refund and expect them to arrange collection immediately, given that I am a disabled customer and cannot return the item myself.

This company shows no care for customers and no responsibility for the quality of what they send out.
Disgraceful experience — avoid!

You have to follow up for the items to be shipped, you have to follow up for the return to be done as late delivery.
You just have to do tell them what to do at all time otherwise your money will only be taken. Very poor online channel.

Probably the slowest dispatch from an online retailer. If Hawes & Curtis want to be taken seriously they need to up their operational capabilities. Total lack of comms. Very poor response when questioned on the delays.

Items went out of stock after I purchased them. Customer service gave me 4 days to respond with replacement choices but didn't send me the email. When I replied within a day of receipt of email, they said they couldn't help. No offer of a voucher or anything as I won't be able to take advantage of multi buy offer without buying another 4 shirts. Really unacceptable.. feels like talking to a computer

On the surface a lot of the Hawes and Curtis products look good. They're unfortunately very low quality. One suit jacket I bought has started to lose its inner lining after just one month (the stitching has failed), and I had a button pop off a waistcoat I bought during the first day of wearing it.

On top of this, the returns process has been a bit shambolic, they don't restock, and the in-store experience I've had is mixed if I'm being very kind. Let me give an example of one return process: I ordered a suit, the jacket fit but the trousers didn't. I returned the trousers to exchange them, but they paid me a refund instead. They now (still) don't have any of the trousers in stock (after months) and I'm stuck with one half of a suit, well outside of the return window. And guess what? It's the jacket that is losing its stitching.

Overall very unimpressed. Gave them a good chance across a bunch of products, but can safely say you're much better off buying a suit off the peg from M&S.

Great service from Fatima in the London Stratford store recently. I needed a dress shirt for my tuxedo and Fatima was straight to the options. I tried a couple of size guide shirts and knew where I was for a fit. She was warming chatty, attentive but for clearly read I was there for what I needed and didn’t look to be pushy to up sell. When I tried a jacket she was helpful, informative and balanced on selling with the positives. The fit was there but I wanted to think about the jacket and Fatima was appreciating to that unlike some sales reps. The shirt looked and fitted great for what I needed and comfortable service would encourage me to go back.

I ordered a “Pink Cotton Stretch Fitted Shirt With Concealed Placket” in a size 12, I am not able to wear this shirt as yet as it is to tight around my bust, although its a stretch material, I wanted it for work and do not feel comfortable with the way it looks gaping between buttons

I was expecting them to be like CT but they seem very ordinary with poor fit on the hands. The hands always pull making me feel uncomfortable throughout the day.

Purchased 4 shirts, all bobbling and shedding fabric within 3 months.

Customer service have insisted that this is not a quality issue - their resolution is for me to buy a pilling comb and be more careful with what I wear the shirts with.

Given I wear the shirts with a Hawes & Curtis suit the latter advice is particularly confusing.

Safe yourself the hassle go to TM Lewin or Charles Tyrwhitt.

Excellent service from this company. Quality product, very well packaged and swift delivery.

Poor quality shirts and terrible customer service.

I bought 6 shirts online some weeks ago, 5 shirts were delivered, the other shirt was said to be out of stock and a refund was to be done in 7 business days. It’s now close to 3 weeks and no refund has come thru.

I have tried to return a blouse ( worth £ 20.00) but was 3 days out of the 28day return period due to unexpected travel abroad due to family member being seriously ill. H&C response was it is not possible to return (even for a Gift Card) under any circumstances, quoting their T&C. Sad to know what there is no compassion nor empathy in the world today. On a bright side I was offered 10% off my next full priced order...which will probably never be used.

I’ve always liked the quality and style of the women’s shirts. Sadly the customer service agent I had the misfortune of speaking to yesterday ruined my shopping experience. She was self important and just spoke over me. All I wanted was help with an exchange. Had to call and speak to her twice - both times she was barely polite. Please hire people who actually want to do a good job and not just tick a box.

Bought 2 suits from H&C. within 2 months they're both coming apart.(pocket seams and zip)....no problem i thought id contact them and get them sorted. was told i can bring them in for repair however i don't have time due to work constraints . was told i can post them in and now its been over a month....heard nothing, waste of time. such bad quality suits coming apart like this. Guess ive learnt my lesson

**I bought 4 ‘formal’ shirts in early February - 3 of which were non iron, the other poplin. I regularly buy smart shirts to wear with suits when I sit in Court as a Magistrate. When I first washed the blue poplin shirt before I wore it the result was disastrous despite carefully following the washing instructions. The shirt was totally creased all over - I put it on a hanger to dry after which it was impossible to iron. I use a steam-generated iron and have always carefully pressed my own clothes. I contacted H&C Customer Service who asked for photos of before & after ironing - I sent these asking for either a refund or exchange to another non-iron shirt instead. The response I received was condescending & patronising - basically referring me to their website about care of the product - and telling me it was my fault, giving me instructions on how to iron a shirt suggesting I should do it whilst it is damp. Everyone knows that by doing this you could risk scalding or even burning the shirt. Despite my conversations with two people in Customer Service (one male & one female) no one has tried to listen or understand my complaint. In fact both people were extremely rude and unhelpful, refusing to assist in any way - even though the male agent stated they had received similar complaints from other customers…
So my advice to other prospective customers is this - if you want good quality shirts and follow up customer service then don’t buy from Hawes & Curtis. My recommendations for alternatives would be Charles Tyrwhitt or TM Lewin or Brook Taverner - all of whom are reliable and reputable shirt makers.

Today I went into the flagship store in Piccadilly to get a dinner suit for my wedding.
Met a lovely gentleman named Chack, who looked after me and put me at ease straight away, talked me through everything and gave me great feedback on some of my ‘out of the box’ questions. Deffo shop in store for the personal touch.

I purchased a pair of corduroy trousers and two quarter-zip sweaters, but unfortunately, all were of poor quality. The fabric and stitching were weak, as both items ripped at the seams with minimal wear. Very disappointing.

I recommend the reader to save yourself some money