Havaianas Reviews 

Well, I got mine another 3 pairs of havaianas flip-flops today and unfortunately they are not the best. First time I ordered havaianas flip-flops over 3 years ago and it was havaianas slim bright green color. By far the best which I was having in my life. Last year I bought 1 pair again and this week another 3 pairs and I am really disappointed. They looks really nice but quality is not the best. I bought slim and slim II but glitter one and straps is very loose on the foot and they are very slippery I think because of this glitter and is not comfy to wear them at all. I made a mistake because I cut tag off so I can't return them. But overall I DO NOT recommend unfortunately. They used to be really nice flip flops but not anymore.

TERRIBLE CUSTOMER SERVICE AND ATTITUDE TO CUSTOMERS. SENT WRONG SIZE AND NOW I HAVE TO PAY TO RETURN THEIR MISTAKE! SAID I COULD HAVE FREE SHIPPING ON NEXT ORDER!!! THE SHIPPING WAS ALREADY FREE. ONLY £3.90 OUT OF POCKET, BUT THAT IS NOT THE POINT!!! DISGUSTING CUSTOMER SERVICE AND I CAN SEE I AM NOT THE ONLY ONE HAVING THIS ISSUE. CAN'T EVEN GET THROUGH TO THEM TO FURTHER DISCUSS.

Poor customer service. Got the slim fit sparkle flipflops, but after wearing them one afternoon the skin on my feet was damaged. The sparkles cut my skin. After contacting customer service I was offered a discount of 15% on my next purchase. So… my skin is damaged and I have to buy another pair of flipflops as a compensation? This discount is offered to anybody who is subscribing to their newsletter…. I think it’s a fail. You don’t know your skin is getting damaged unless you wear the flipflops. Was hoping Havaianas was a trustworthy company.

I was literally scammed! Ordered a 45/46 size and they sent a 47/48. In the end, they said there was no logistical error. That's how it was supposed to be because they decided to send one size higher to any EU order! According to them, I would now have to order again a 43/44 size to then get my 45/46 wanted size..... SCAM!

Very bad customer service I order 3 pairs of flip flop on the basis I was told on there promotional day there was a free return policy. Now been told I will be charged. Call customer service very rude. Would not order from this website again. Can not even print the return label of as there website is down.

Horrible customer service! Took weeks to receive the shoes, which I had to order from another company in the meantime to receive in time. I have been waiting on my refund for a month. I waited on hold for over an hour to speak to someone. Emails go unanswered for weeks. When people do pick up the phone they are friendly, but they keep promising a resolution and I am still waiting. If you want these shoes, order from Zappos and avoid the hassle. I will never buy from them again due to the frustration this company as caused.

Nice bold designs but poor service, confusing non-standard sizing, high delivery charges, no exchange policy, even higher returns delivery charges.

Delivery is quick but the shoes aren’t what they used to be. Had a pair of Brasil for 7 years. Fit perfectly and I’ve walked miles in them. Bought a new pair as they were getting tired and the straps have stretched after a couple of wears around the house. They are now unwearable. Waste of money.

I’d give it a zero if I could. Ordered online, these are terribly made, almost $100 worth of footwear I can’t seem to return. No one answers their phone, emails you back, and the return form online kicks you out as soon as you put your order # in there.

Not overly impressed. Bought my first ever pair around 18 months ago and the other day they broke (strap broke off at base and couldn't be repaired). Considering I only wear them when it's sunny (and I live in the UK) and we've been in lockdown a lot, I'm not impressed with the cost verses longevity.
They were very comfy, but all in all, probably not worth it.

Customer service couldn’t care less. Ordered two pairs in the sand size. Arrived completely different sizes snd was told different factory’s use different moulds! Will have to pay £5 to return!

I would give zero stars if possible.
The product isn’t bad, but the “customer service” is HORRIBLE! For that reason alone I will never buy a product of theirs. I e-mailed customer service at least 4-5 times to see how I could return some flip flops I had just ordered and never received a response back, then I called the “customer service” number and was on hold for 20 minutes. I was also asked to take a picture of the merchandise I was sending back and then if “approved” I would receive a return label via e-mail. A lot of time WASTED on this return. Very frustrating.

Poor quality,, indeed... its intentional to keep people buying...

Terrible customer service. My item has been stuck in France for over 10 days and the customer service team (I spoke with Vincent) said that this was my issue to take up with FedEx and nothing can be done on their part expect wait for the delivery. Vincent failed to apologise on behalf of the company or made no suggestion to resolve the issue. In fact he said I could decide to no longer shop there after receiving my item? After much push back I contacted FedEx directly who seemed more attentive to the issue at hand.

I wanted to escalate this with a supervisor but the response was that they wouldn’t speak with customers.

I won’t be shopping with the retailer again and will raise a complaint.

Terrible customer service. Some items didn’t fit. I contact them on live chat and was told I could return free of charge. I then received email confirmation that I would get full refund. However when checking my bank account, they had removed a £3.90 fee. Tried to contact them and show that both chat and emails said something else but was told it was a little mistake. Very disappointing!

Ordered a pair on 1/21/21 and no additional correspondence on the status. Cannot even find a valid email address to inquire. Don't order direct from this site.

Do not ever order Havaianas online, its a big scam! And worst customer service I ever saw! I ordered 12 pairs on 2 separate orders, got the email confirmation for both and when I went to check on the status I found out that both were canceled for no reason! The explanation, when I called the US office, was that the computer canceled the order by itself . What???? No respect whatsoever for the clients, no solution for my problem, as when they offered to re-order, most of the sandals I chose were not available! Next time order from Ipanema, much more comfortable flip flops and decent service.

I was VERY nervous about what I would experience, having only read the (mostly bad) reviews AFTER purchasing, but I was pleasantly surprised, product as you would expect, good quality and fast delivery. Positive review from me! Thanks.

I bought 2 flops at your Westfield London store last year before the lockdown and due to poor quality they snapped. I paid over £50 and I feel very cheated and disappointed.

I took them back to the store where they said because it was more than 6 months old they CANNOT DO ANYTHING!

Such poor quality and such high prices..i will never ever buy again and ask others not to waste money too.

I asked the store assistant there to keep my broken flip flops to show your manufacturer and they REFUSED!

Please stop buying from them and wasting your money.

Ordered a pair of Havianas from their official website and they were too big. Returned them and had proof of mailing. After 6 weeks still had no refund inspire of making 3 telephone calls to them. Eventually got the refund less £5.00. Worst service I have ever received on any internet purchase. Don't use this company order from somewhere like John Lewis or Office.