Correu tudo dentro do normal. A encomenda chegou com um pouco de atraso, provavelmente devido ao mau tempo que se fez sentir no dia de entrega. Atendimento ao cliente foi bastanto rapido e eficaz.... See more
Company replied
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See what reviewers are saying
Have ordered twice. Each time the order goes thru, I receive an email confirmation and am charged. When I check on stays a few weeks later they say ‘it was cancelled’ or ‘out of inventory’ Then it’s... See more
Company replied
Please update your delivery process. Your products are just awesome, but feeling sorry to say your delivery network is just worthless. After placing a order we have to wait for so long period. Sometim... See more
Company replied
Viktor provided great customer service. The image used originally on line was too small and was not going to work. Viktor reached out, provided options so that we could still receive the product AND... See more
Company replied
Company details
Information provided by various external sources
We have tons of caps & hats from leading brands. Buy your cap or hat online today. We have all hats in stock for fast delivery. Experience a proper shop for caps!
Contact info
Amerikavägen 10 , 39356, Kalmar, Sweden
- +46480780820
- Support@hatstoreworld.com
- www.hatstoreworld.com
4.4
Excellent
269 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank for help Victor
I have communacated my problém with Viktor from Sweden, his respond was fast and usefull.
I am gonna finish my order.
27 March 2025
Unprompted review
Reply from Hatstoreworld
Hi Jan,
Thank you for your kind words 🌞 We're glad to hear that our Customer Service was able to assist you quickly and effectively. We appreciate your order and look forward to your next order 🧢
Service Hero
Very happy with my purchases.
A huge library of available hats with unique and custom designs. Easy to navigate website. Easy to custom build a new designs using professional high quality materials. Very attentive customer service that are willing to help resolve issues or answer any questions. I'll definitely be returning and recommending them to others.
26 March 2025
Unprompted review
Reply from Hatstoreworld
Wow, thanks for this wonderful review, Jesse! We truely appreciate you taking the time to share your experience. 🧡
Do not hesitate to reach out to us if there is anything else we can help you with, we are happy to help! 😃
/Isabelle
Service Hero
Cap Porsche with own initials
On March 11th I ordered a Porsche cap to the Czech Republic. The cap arrived on March 24th. I am very satisfied. I also had my initials embroidered. The quality of the goods and workmanship is perfect. I recommend the store to other countries as well.
11 March 2025
Unprompted review
Reply from Hatstoreworld
Thank you for the wonderful review! We are all for quality 😊
Enjoy your cap! 🌟
/Isabelle
Service Hero
Great customer service ❤️
24 March 2025
Unprompted review
Reply from Hatstoreworld
Thank you for the love! 🧡 Just let us know if there is anythign else we can help you with!
/Isabelle
Service Hero
I highly recommend Hatstore
I highly recommend Hatstore! Great products with excellent customer service! Viktor has made my experience very positive!
20 March 2025
Unprompted review
Reply from Hatstoreworld
Hi Greg,
thank you so much for your kind words 😊 We're thrilled to hear that you're happy with both our products and customer service. We're so glad he could make your experience a positive one! Looking forward to your next order :)
Service Hero
I had an issue with my hat and when I…
I had an issue with my hat and when I contacted customer support, I was assigned to Oscar, who was very kind and thorough. I will buy from them again.
10 March 2025
Unprompted review
Reply from Hatstoreworld
Hi Filip,
thank you for your kind words :) We're glad to hear that our Colleague provided you with excellent support. Your satisfaction means the world to us 😊
Service Hero
Nothing much to say
Nothing much to say. I'm just happy.
Great caps, nice quality.
1 March 2025
Unprompted review
Reply from Hatstoreworld
Hi Paulo,
thank you for sharing your experience. We are incredibly glad that you are satisfied :)
Do not hesitate to reach out to us if there is anything we can help you with!
Service Hero
Wrong item delivered but rectified
Viktor L was fast and efficient in rectifying a wrong order being sent to singapore. Highly commend his service.
4 March 2025
Unprompted review
Reply from Hatstoreworld
Hi Kelson,
we can not thank you enough for the kind words and delightful rating!
It means a lot to us that you are happy with the quality of our service :)
We look forward to seeing you with us again in the future!
Service Hero
Best customer service
Great customer service indeed, I made an order but didn’t know it was shipped from Sweden, which meant it wouldn’t arrive in time for a function I was buying it for.
I emailed and they emailed straight back saying I could cancel with full refund.
Would definitely use the Head shop again, I’ll just make sure I have time for postage.
4 March 2025
Unprompted review
Reply from Hatstoreworld
Hi Sonia,
We can not thank you enough for the kind words and delightful rating!
It means a lot to us that you are happy with the quality of our service :)
Service Hero
I am a long time customer of Hat Store…
I am a long time customer of Hat Store World and recently I had placed an order using Apple Pay. For some reason the order was reported as suspicious and was canceled. I reached out to their customer service where Basia quickly resolved my issue and even shipped out my items via DHL Express. My items arrived in about 3 days which I was grateful for. I have and will continue to be a customer of Hat Store World. And thank you Basia for your professionalism and quick response!
16 December 2024
Unprompted review
Reply from Hatstoreworld
Hi Abe,
hank you so much for your wonderful review 😊 We're thrilled to hear that we were able to resolve the issue quickly and ensure you received your items so promptly. We truly appreciate your loyalty as a long-time customer, and we're happy that you had such a positive experience with us. Thank you for continuing to choose Hat Store World – we look forward to serving you again in the future
Service Hero
Shipping sucks
Shipping sucks. They should state where it’s coming from.
6 December 2024
Unprompted review
Reply from Hatstoreworld
Hi Corey,
Thank you for your feedback and we’re sorry to hear that you weren’t satisfied with the shipping experience. We do strive to be transparent and mention on our website that we ship from Sweden. If you could provide us with your order details, we’d be happy to review your case and address any concerns. Let us know if there’s anything else we can assist you with 😊
Service Hero
Mule Haus ®️ Capalicious
Good quality fast shipping well made products.
2 October 2024
Unprompted review
Reply from Hatstoreworld
Hi,
thank you for your great review 😊 We're happy to hear you're satisfied with the quality of our products and the fast shipping. We appreciate your support and look forward to serving you again
Service Hero
Gabriel from the Customer Service team…
Gabriel from the Customer Service team was super helpful with my request for certain specifications while creating custom-made hats..
24 September 2024
Unprompted review
Reply from Hatstoreworld
Hi Rupe,
Thank you for your positive feedback :) We're thrilled to hear that Gabriel was able to help you with your custom-made hats. Your satisfaction is our priority, and we’re glad you had a great experience. We look forward to serving you again
Service Hero
Ordered 2 hats on Sunday
Ordered 2 hats on Sunday. Paid for DHL shipping. Have chased and tried to contact them about my order, but just get automated responses by email and silence via WhatsApp. Beginning to think this is a scam website.
7 July 2024
Unprompted review
Reply from Hatstoreworld
Hi Elinor,
I apologize for the inconvenience and frustration you’ve experienced. Please be assured that we are not a scam website. We have sent you an e-mail regarding some delays with the shipping of your order. My colleague contacted you as well with an explanation.
I hope this helps but do not hesitate to reach if you have any more questions
Service Hero
Correu tudo bem, recomendo.
Correu tudo dentro do normal. A encomenda chegou com um pouco de atraso, provavelmente devido ao mau tempo que se fez sentir no dia de entrega. Atendimento ao cliente foi bastanto rapido e eficaz.
Everything went normal. The order arrived a little late, probably due to the bad weather on the day of delivery. Customer service was quite fast and effective.
20 June 2024
Unprompted review
Reply from Hatstoreworld
Hi Joao,
Thank you for your feedback. We're glad to hear that everything went well with your order, despite the slight delay caused by the weather. It's great to know our customer service team was able to assist you quickly and effectively. We appreciate your understanding and look forward to serving you again soon :)
Service Hero
Horrible customer service
Horrible customer service. Tried to get an order changed and the customer rep is entirely sarcastic and has to force me to due a chargeback because they refuse to do anything about the order. Big shout out to the worst customer rep service
7 June 2024
Unprompted review
Reply from Hatstoreworld
Hello,
We are very sorry that you have had this experience with us. We would like to investigate your case and find a solution as soon as possible. We would be very pleased if you could send us your email address and full name so that we can find the order for you. We would like your experience with us to be a positive one and look forward to hearing from you.
Service Hero
Nice Cap
I received my parcel with a bit of delay, but overall everything went fine.
The C.S team was helpful and answered quickly.
The cap quality is good and it's comfortable to wear, i'm very happy with my purchase.
29 May 2024
Unprompted review
Reply from Hatstoreworld
Hi Miguel,
Thank you for your feedback! We're glad to hear that you're happy with your purchase and that our customer service team was helpful. We appreciate your understanding regarding the delay. Enjoy your new cap!
Service Hero
Excellent and kind service
Excellent and kind service. I continued to buy a lot more there. I recommended it to my friends. This is a very reliable and convenient site. Thank you very much. I am very satisfied.
8 May 2024
Unprompted review
Reply from Hatstoreworld
Hi Kfir,
Thank you so much for your awesome feedback! We're stoked to hear you love our service and have been spreading the word. Your satisfaction means the world to us. If you need anything else, just give us a shout.
Service Hero
Absolutely great customer service!
Absolutely great customer service!
I was hesitant to order online but thought I would give it a try as I really wanted this particular hat. Right from the start to delivery the promptness to fill my order and a continued contact advising me of the progress was amazing.
Great quality of hat and the wonderful service and how quickly I received the item I would not think twice again. Great company!
16 May 2024
Unprompted review
Reply from Hatstoreworld
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our customer service and that we could make your online shopping experience a positive one. We understand the hesitation with online orders, but we're glad you gave us a chance and that we could exceed your expectations.
It's fantastic to know that you're pleased with both the quality of the hat and the speed of delivery. Your satisfaction is our priority, and we look forward to serving you again in the future. Thank you for choosing us!
service Hero
Really great service and i would 100%…
Really great service and i would 100% recomend it to anyone
16 May 2024
Unprompted review
Reply from Hatstoreworld
Hi,
Thank you so much for your kind words 🫶We're thrilled to hear that you had a great experience with our service and appreciate your recommendation. Your satisfaction means the world to us
Service Hero
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