Hassle Free Letting Reviews 

121
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their remarkable helpfulness, prompt communication, and continuous dedication when resolving various household and maintenance issues quickly. People genuinely appreciate the clear updates provided throughout every single process, making ongoing communication entirely transparent, trustworthy, and reliable. Some people also felt that the overall property management and letting procedures were handled extremely efficiently from the very start to finish. Consumers noted that routine queries and urgent repairs were always managed exceptionally smoothly, ensuring a completely reassuring and stress-free experience during their entire tenancy.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Clients share positive opinions on service, highlighting smooth letting processes and efficient maintenance... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful and reassuring support.... See more

Response time

Customers had positive experiences with response time, highlighting great communication and prompt replies.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

HFL team is very commendable. Big shoutout to Ella for being prompt and efficient in providing assistance in resolving my toilet maintenance issue. The plumber effectively sorted the clog in no time.... See more

Company replied

Rated 5 out of 5 stars

I rang the Hassle Free Letting on a Saturday hoping not to get a response but Ella called back and the issue was sorted in a very prompt way.. Each time I ring Hassle Free Letting, especially the mai... See more

Company replied

Rated 5 out of 5 stars

Ella from Hassle Free Letting is always on top of it! No matter what issue comes up with my HMOs, she never stops until the problem is solved. Ella has very good communication skills which makes it e... See more

Company replied

Rated 5 out of 5 stars

As always, Ella has been great in solving any issues. We had an issue with the washing machine and it was replaced within a week. Ella communicates very well and sorted it out for us right on time. Th... See more

Company replied


Company details

  1. Property Management Company
  2. Apartment Rental Agency

Written by the company

Providing a hands-off Hassle Free service to Landlords at a reasonable price. We provide an end to end Letting Management service, taking care of everything including Tenant Sourcing, Credit Checks, Referencing, Inventories, Regular Inspections, Maintenance Resolutions, Regulatory Certifications and much more. As a digital letting agency, we are able to keep our costs low and we pass these savings onto you, the Landlord.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

121 reviews

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No recent history of asking for reviews

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4.7

All reviews

(121)

44 reviews in the last 12 months

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Rated 1 out of 5 stars

I've been staying here for 5 months and…

I've been staying here for 5 months and I've had nothing but hassle with this company. They came to do a check of the flat for me to come home and my front door wide open my bedroom door unlocked and my drawers open!!! I have never dealt with a company like this. Shocking attitude and no sorry etc when reporting my doors being left open

31 July 2020
Unprompted review

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