Harvey George Furniture Reviews 

Reply from Harvey George Furniture

Mar 4, 2024

Dear Amberley
Thank you so much for your kind words and for choosing Harvey George for your bathroom renovation! We're thrilled to hear that you love your Amy vanity unit in pink and that our bespoke options met your needs perfectly. We're glad that our customer service team was able to assist you promptly and efficiently, providing you with all the information you needed to complete your project seamlessly. It's wonderful to know that the unit looks fantastic in your new bathroom! If you ever have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help. Enjoy your beautiful new space!
Best Regards
Harvey George Team

Reply from Harvey George Furniture

Feb 13, 2024

Dear Christian
Absolutely delighted to hear about your positive experience with Harvey George! It's fantastic to know that our pre-purchase customer service, product quality, and post-purchase support met your expectations.

We're thrilled that we could provide you with a bespoke vanity unit that perfectly matched your size and design preferences, all while staying within your budget. Our online customization options aim to make the process as seamless as possible, and we're glad you found it fantastic.

It's great to hear that our design service helped you visualize the unit within your bathroom design style, and we're pleased to have been able to assist you throughout the process, from answering questions promptly to providing paint and color samples swiftly.

Thank you so much for your kind words and recommendation. We're truly grateful for your support, and we hope you enjoy your beautiful new bathroom for years to come!

Best regards,
Harvey George Team

Reply from Harvey George Furniture

Feb 20, 2024

Dear Kate

I'm sorry to hear about your disappointing experience.

Upon receiving your complaint on 07-08-2024, we promptly reviewed the quality control photos taken prior to delivery on 26-07-2023 which showed the vanity unit in good order. However, we do advise that the vanity unit should have been checked immediately upon delivery and any issues reported so they could be addressed promptly or the unit returned with the driver. We understand that once the unit was fitted, rectifying any damage became more challenging.

As a goodwill gesture, we offered to send a touch-up paint pot and provide a partial refund of £150, as we could not definitively determine when the damage occurred. We understand that this may not fully compensate for the inconvenience, but we hope it demonstrates our commitment to resolving the issue.

Your feedback is invaluable to us, and we will take steps to improve our processes to prevent similar issues in the future. If you have any further concerns or require additional assistance, please do not hesitate to contact us.

We apologise once again for any frustration or disappointment caused by this situation.

Best regards,
Harvey George Team

Reply from Harvey George Furniture

Feb 13, 2024

Dera Helen
Thank you so much for your kind words! We're delighted to hear that you're loving the transformation of your bathroom with Harvey George. It's fantastic to know that everything was smooth sailing from start to finish, and we're thrilled that Hannah provided such thoughtful assistance at our Harrogate showroom. We're glad the website's shopping basket feature made the process simple for you. Enjoy your beautiful new bathroom!

Best regards,
Harvey George Team

Reply from Harvey George Furniture

Updated Feb 5, 2024

Hello Chas

Thank you for taking the time to share your experience with Harvey George! We're thrilled to hear that you are 100% happy with your purchase.

It's fantastic that you found us online after an extensive search for the perfect unit and WC. We appreciate your visit to our showroom in Harrogate and are delighted to hear that you had a lovely weekend break there. We strive to make the showroom experience enjoyable and are pleased that our staff was friendly and helpful in assisting you with choosing the right look and customizations.

Your satisfaction with the safe and perfect delivery of our products, including the meticulously packed loo seat, is truly gratifying. We appreciate your recommendation for those seeking a premium product, great service, and a smooth delivery experience.

If you ever have more projects or need assistance in the future, please feel free to reach out. We're here to help.

Best regards,
The Harvey George Team

Reply from Harvey George Furniture

Feb 2, 2024

Hello,

We're delighted to hear about your positive experience with Harvey George! Thank you for choosing the Ava Duo large vanity unit in meadow for your bathroom renovation. It's wonderful to know that Robyn provided fantastic assistance during your visit to the showroom, guiding you through the process as you completely transformed your bathroom.

We appreciate your kind words about the variety of vanity units on display and the flexibility to customise your own unit with different colours and sink options. We strive to make the process as convenient as possible, and we're pleased to hear that using our online website to build your vanity unit was a smooth experience.

At Harvey George, we understand the importance of communication, and we're thrilled to know that our team maintained excellent communication throughout the process. It's great to hear that the delivery was on point, allowing you the time to inspect the furniture for any transportation damage. We take pride in our careful packaging to ensure your furniture arrives in pristine condition.

Thank you for highlighting the quality and finish of the product. We're overjoyed to have played a part in bringing your vision to life and contributing to the transformation of your bathroom.

If you ever have more projects or need assistance in the future, please feel free to reach out. We're here to help.

Best regards,
The Harvey George Team

Reply from Harvey George Furniture

Feb 2, 2024

Hello Amanda

Thank you so much for sharing your positive experience with us! We're thrilled to hear that the Amy wall-hung vanity unit in inkwell has brought a refreshing change to your bathroom, making it feel almost new again.

It's fantastic to know that the process was easy for you, and we appreciate your kind words about Hannah's assistance. We understand the importance of getting the measurements right, and it's great to hear that she was super helpful in ensuring the unit fitted seamlessly with your existing fittings.

We're pleased to hear that the quality of the unit met your expectations, and our delivery team provided excellent service. Your feedback about the well-wrapped delivery and hassle-free unwrapping process aligns with our commitment to ensuring your furniture arrives in perfect condition.

Thank you for recommending us and for considering Harvey George as one of the better companies you've dealt with recently. If you ever have more projects or need assistance in the future, please feel free to reach out. We're here to help.

Best regards,
The Harvey George Team

Reply from Harvey George Furniture

Jan 26, 2024

Hello Hannah

Thank you so much for sharing your positive experience with us! We're thrilled to hear that you are pleased with the end product and that our Ava painted vanity unit, as well as the bespoke unit with a built-in cistern, met your expectations.

We understand that ordering online can be a bit nerve-wracking, and we appreciate your effort to visit our showroom in Harrogate. It's wonderful to know that you found the staff helpful, and your feedback about the quality and robustness of our products is truly appreciated.

We're delighted that everything was delivered on time and in perfect condition, and that your fitter had no issues during the installation. Thank you for recommending us!

If you ever have more projects or need assistance in the future, feel free to reach out. We're here to help.

Best regards,

Harvey George Team

Reply from Harvey George Furniture

Jan 3, 2024

Hello Jessica

We're thrilled to hear that you're pleased with your order of the Grace Chest of Drawers in dark pewter! It's fantastic that you were able to customize it into a makeup bar to suit your needs. We appreciate you choosing Harvey George for your furniture, and we hope your custom makeup bar adds a touch of elegance to your space.

If you ever have more projects or need assistance, feel free to reach out. We're here to help!

Best regards,
Harvey George Team

Reply from Harvey George Furniture

Dec 29, 2023

Hello Mark

Thank you so much for your wonderful feedback! We're delighted to hear that you had a positive experience with Harvey George. It's fantastic to know that our site met your expectations in terms of quality, and we appreciate your kind words about our staff, especially Toni. We're thrilled that your vanity unit added the perfect touch to your bathroom, and we look forward to assisting with your kitchen project in the future.

Wishing you a Happy Christmas and a Healthy New Year as well! If you ever have further questions or need assistance, we're here for you.

Best regards,
Harvey George Team

Reply from Harvey George Furniture

Dec 14, 2023

Hello Peter

Thank you for your kind words! We're glad to hear you had a positive experience with our customer service and delivery team. If you ever need assistance in the future, feel free to reach out.

Best regards,

Reply from Harvey George Furniture

Dec 14, 2023

Hello Mary

Thank you for your thoughtful feedback! We're delighted to have met your expectations, and it's fantastic to hear that our British-made bespoke units aligned with your preferences. We appreciate your kind words about Robyn's assistance and the competitive pricing. It's always rewarding to hear positive feedback from professionals like your plumber.

We sincerely appreciate your recommendation. If there's anything else you need in the future, don't hesitate to reach out. Thanks for choosing Harvey George!

Best regards,

Reply from Harvey George Furniture

Dec 8, 2023

Hey there!

Thanks a bunch for sharing your experience! We're thrilled to hear that you just wrapped up a project with our products. It's awesome to know they were easy to fit and that you had a positive experience with us. We truly appreciate your recommendation and your kind words about our service and team. If you ever need anything else, we're here for you. Cheers to successful projects and friendly collaborations!

Best regards,

Reply from Harvey George Furniture

Dec 8, 2023

Dear Edward and Victoria,

I hope this message finds you well. We appreciate your feedback and concerns regarding the recent issues you encountered with the bath panel. We would like to provide additional details to ensure a comprehensive understanding of the situation.

Upon receiving news of the alleged faulty bath four weeks ago, we took action by ordering a replacement bath at no extra cost. Also, as a gesture of good will, we manufactured a new made to measure plinth as the fitter suggested it would work better if this was slightly wider. We had a visit from the customer, your dad to apologise shortly after as it seemed the bath wasn’t faulty but was suggested the fitter on site was trying to fit the wooden bath panel like a plastic bath panel under the lip of the bath which wouldn’t work.

We took immediate steps to address the situation by guiding your father through various methods of fitting the bath panel during a showroom visit. Additionally, we supplied complimentary keku clips to facilitate the attachment of the bath. At the time, we believed the issue had been resolved.

However, during your visit to the showroom two weeks ago, we became aware of ongoing difficulties in fitting the bath panel. After assessing the replacement bath, we had in the showroom, we proposed two alternative options that could easily be implemented by a fitter. Regrettably, these suggestions were not well-received, as the fitter was no longer available, and you expressed reluctance to make the modifications personally.

We want to emphasize that we are a supply only company and do not offer a fitted service. Despite explaining this, a week later, you came into the showroom seeking a solution in person. We reiterated the same options for fitting the bath panel during this visit, emphasizing their simplicity when performed on-site.

We sincerely apologize if you believe the resolution process could have been expedited. However, we feel it's important to highlight that the initial issue was not immediately clear, making it challenging to address promptly.

Reply from Harvey George Furniture

Updated Dec 8, 2023

Dear Julie,

A quick note to express our sincere thanks for the fantastic review about your cloakroom. Special kudos to Robyn for her brilliant design and problem-solving skills, making the most of a small space.

Big thanks also to the Harrogate showroom team for their extra support in bringing the vision to life. We try our best to collaborative all efforts and love the final result.

Best regards,

Harvey George Team

Reply from Harvey George Furniture

Dec 8, 2023

Hi Ian,

Thank you so much for sharing your positive experience! We're thrilled to hear that you're very pleased with our service and the quality of the item. We understand that buying something sight-unseen on eBay can be a bit nerve-wracking, so we're especially glad that you took the risk and are happy with the outcome. It was our pleasure to accommodate the modifications and hold the item for your builder. We appreciate your recommendation and look forward to serving you again in the future!

Best regards,

Reply from Harvey George Furniture

Dec 8, 2023

Hi Mrs Murphy,

Thanks a ton for your kind words! Working with Harvey George was a pleasure, especially with Toni Greco in sales—she's fantastic, super helpful, and knowledgeable. Your questions were no trouble at all. Apologies for the minor hiccup with the first vanity, but we're glad it got sorted quickly.

We're thrilled you ordered a second vanity, and we're happy to hear the process was smooth, delivery was on point, and communication was excellent. Enjoy your stunning units!

Cheers,

Reply from Harvey George Furniture

Nov 16, 2023

Dear Emma,

Thank you so much for your thoughtful feedback! We're delighted to hear that you had a positive experience with our team while ordering your custom vanity unit for your small loft ensuite.

Our goal is to provide excellent service and make the process as smooth as possible, and we're thrilled that the communication and assistance met your expectations. It's fantastic to know that we could accommodate your tight timeframe for delivery.

If you ever have more questions or if there's anything else we can assist you with, please feel free to reach out. We appreciate your trust in Harvey George and look forward to serving you again in the future.

Thanks again for choosing us!

Best regards,

Harvey George Customer Service Team

Reply from Harvey George Furniture

Updated Dec 14, 2023

Dear Henry,

Thank you for reaching out to us, and we sincerely apologize for the inconvenience you've experienced with our product. We understand your frustration, and we want to assure you that we take customer feedback seriously.

Regarding the issue with the built-in toilet, we would like to clarify that our products come with a standard 10-year guarantee. This guarantee covers manufacturing defects and ensures the longevity of our items. However, it's important to note that our warranty is limited to the products we manufacture.

We are sorry to hear about the inconvenience you've faced and the need to replace the cistern. As a gesture of goodwill and in accordance with the cisterns 1-year guarantee, we have supplied a new cistern for your vanity unit. While we understand the additional costs for installation are disappointing, unfortunately, we can only cover the guarantee for the products we manufacture.

We have investigated further and believe that the cistern is just stuck due to residue and needs freeing, a video has been sent to you to review. I hope this helps.
FURTHER UPDATE !!It looks like this has worked!!

We value your feedback and are continuously working to improve our products and services. If you have any further questions or concerns, please feel free to reach out to our customer service team. We appreciate your understanding and the opportunity to address this matter.

Once again, we apologize for any inconvenience this situation has caused, and we hope the provided solution meets your expectations.

Best regards,

Harvey George Customer Service Team

Reply from Harvey George Furniture

Oct 23, 2023

I'm thrilled to hear that you're very happy with your beautiful unit! It's wonderful to know that the craftsmanship met your expectations, and I'm sure the product will serve you well. I'll make sure to pass on your kind words to Hannah, who provided outstanding customer service. We truly appreciate your feedback and look forward to serving you again in the future. Thank you for choosing us! 🙏