Everything was straightforward enough but it took nearly 2 weeks to receive the item. I did receive an email saying "as per their delivery statement, they're allowed up to 28 days" but who goes looki... See more
Company replied
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See what reviewers are saying
Ordered a black leather Ideal cob sized driving bridle, was kept updated about delivery time and absolutely delighted with quality of bridle, fit and ease of assembly. Pony also seems very happy with... See more
Excellent. Needed easidri dog coat and found company through online search. Quick message to them late Friday night and prompt response to confirm one large in stock. Ordered late Friday night, confir... See more
Excellent communication and updates from Riding and Harness Stuff. Sadly Royal Mail let them down. Parcel posted 48hr tracked on Thursday, notified by Royal Mail to be delivered Saturday 9.15-11.15a... See more
Company details
Written by the company
Welcome to Harness Stuff, the specialist in carriage driving harnesses and other equestrian sports equipment and accessories such as horse bits, horse bridles and more! Here, at Riding and Harness stuff, we sell the brands that we know and trust. Our website also has many blog articles on a broad range of equestrian topics
Contact info
4.6
Excellent
333 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good quick services
24 April 2023
Good quality product at a great price.
Good quality product at a great price.
Glad to support a small business.
2 May 2023
product fine and delivered as per email
2 May 2023
Easy to navigate website
Easy to navigate website, easy to order. Quick prompt delivery. Very good quality of product ordered and very competitive pricing.
21 April 2023
Fantastic, professional, friendly service
I'm completely new to carriage driving and needed a lot of help deciding which harness would be best for what I want to do with my pony. Sanchia was fantastic helped with measurements, advised on the reasons for certain bits of kit & was just really lovely with it. I didn't feel daft fir not knowing.
The harness arrived quickly and fits perfectly, I couldn't be happier with the service I received.
27 April 2023
Good quick service
26 April 2023
Kept me informed on delivery status.
23 April 2023
Awful company
Awful company! I ordered something online and when it didn’t arrive and I chased it up and customer services replied saying it would take up to 28 days! This was never specified at the time of purchase and I am still waiting for the product. Do not buy from this company!
28 April 2023
Unprompted review
Reply from Harnessstuff
Thank you for taking the time to give us feedback on our service, obviously we are very disappointed to read your comments.
We note that you sent us several emails on Saturday about your order but unfortunately we are just a small business and sadly
not able to monitor our communications 24/7 365.
It is unfortunate that you have confused an automated email which coincidentally triggered on Saturday with one from our actual customer services. This automated email just reassures customers that their order is in process and no time scales are given in the body of that email but it does give a link to the delivery terms which admittedly does give a worse case scenario of 28 days but it also gives a timescale of 48hrs or 7-10days if something has to be ordered.
Unfortunately you chose to hone in on the worse case scenario and reacted immediately on that premise without giving us any opportunity to reply to your query in person.
So you were not actually told by customer services that your order would take 28days that is inaccurate, you merely clicked on a link which took you to our delivery terms and then you picked the worst case scenario to react to. The same delivery terms were also emailed to you when you placed your order initially.
We replied to your first email this morning despite it being a bank holiday and gave you the correct estimate which was that your order
would despatch in the next couple of days. We didn't realise at that time that there were in fact several more emails from you in escalating
intensity right up until 11.30pm on Saturday night and a resulting incredibly harsh review because we hadn't responded immediately.
We like to learn something from all feedback good and bad so we will look at our automated email to try to ensure that no customer is ever confused in this way again though it is the first time this has happened. Unfortunately we are not in a position yet to have 24hr coverage of our communications 7 days a week but we are confident that the vast majority of people don't expect this from a small business.
We are very grateful for all our customers who understand that we can't be working 24/7 365 and do allow us a reasonable time to respond to their queries.
Excellent source of driving equipment
I particularly like being able to buy individual pieces of harness to make into a set for my donkey, which fits him perfectly. There is also a wide choice to suit all budgets and disciplines. There was a slight delay in dispatch which was not unexpected as some of the items are imported. This was not a problem but the seller contacted me promptly and explained the situation.
23 April 2023
Excellent communication
Excellent communication, arrived well packaged. Really happy with my new reins
3 April 2023
Good items and good prices but…
Good items and good prices but postage/delivery was a bit slow and means that I can't provide a 5-star review
2 April 2023
Ordering online.
Finding what you are looking for is simple and very efficient delivery time.
31 March 2023
Excellent service and speedy/ trackable…
Excellent service and speedy/ trackable delivery. I made some queries regarding my order via email which were answered within a couple of hours . Definitely use for any future orders
26 March 2023
I have used this company before & will…
I have used this company before & will continue to use again. I received regular updates on my order & when it arrived all was perfect
21 March 2023
Super friendly advice
Super friendly advice, no issues with exchanges either everything ran smooth product as advertised, arrived securely, and well packaged. Looking forward to the weekend to fit the harness to my pony. Looking forward to purchasing my next items asap.
21 March 2023
Really quick service with a personal…
Really quick service with a personal email thanking for your purchase . Real high quality products .. really pleased with everything and will definitely use them again.
20 March 2023
Excellent service as always
20 March 2023
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