Very easy to use website , discount code easily applied and an excellent shipping service ( Royal Mail tracked ) possibly the most user friendly website I have ever ordered from . Items arrived very... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
In store purchase on the Oxford Street branch during December. Greah store layout, friendly staff and considering it was Christmas there was barely any queue time. Bonus: my lingerie fit perfectly (I’... See more
Company replied
The product is beautiful. It is like a piece of jewellery. A nice balance, between masculine and feminine. Meaning the choice of medium, being a metal ( is the masculine) and the finish in gol... See more
I had a problem, sent an email, and 3 months later am still waiting a response. After posting this review, I had a reply on 24 July asking me what the problem was. I found the email I had sent -in... See more
Company replied
Company details
About Harmony
Written by the company
Harmony Store is the UK’s leading premium sexual wellness retailer.
Exploring and discovering your sexuality and pleasure is a journey and we believe it should be free from stigma and judgement.
As a destination for Every Body – people of any gender and orientation, whether you play solo, in a couple or in groups – we make shopping for sex toys, seductive lingerie and bondage gear as normal as shopping for any other lifestyle, wellness or fashion item.
With Harmony you can be sure to have a safe and easy shopping experience, discreet packaging and receive expert advice.
Exploring and discovering your sexuality and pleasure is a journey and we believe it should be free from stigma and judgement.
As a destination for Every Body – people of any gender and orientation, whether you play solo, in a couple or in groups – we make shopping for sex toys, seductive lingerie and bondage gear as normal as shopping for any other lifestyle, wellness or fashion item.
With Harmony you can be sure to have a safe and easy shopping experience, discreet packaging and receive expert advice.
Contact info
99a Charing Cross Road, WC2H 0DP, London, United Kingdom
- 020 7434 2646
- hello@harmonystore.co.uk
- www.harmonystore.co.uk
4.0
Great
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service in a wide range of…
Excellent service in a wide range of items and quick postage.
5 January 2023
Reply from Harmony
Good afternoon Chris,
Thank you for your feedback.
We're very pleased to hear that you are happy with our customer services and the speedy delivery of your order.
We hope to have you shop with us again soon!
Have a lovely day.
Harmony store x
Reply from Harmony
Good morning,
Thank you for your feedback.
We're happy to hear you are happy with the products and the delivery service.
We hope to have you shop with us again soon!
Have a great day.
Harmony store x
Fantastic from ordering to pick up with…
Fantastic from ordering to pick up with great comms and service union arrival at the store.
3 January 2023
Reply from Harmony
Good morning,
Thank you for contacting us with your feedback, we really do appreciate it.
We're pleased to hear you were happy with your overall experience of our online store and London store.
We aim to provide exceptional customer service all around.
We hope to have you shop with us again!
Have a wonderful day
Harmony Store x
good good good
23 December 2022
Reply from Harmony
Good morning,
Thank you for your feedback!
We're very happy to hear you are pleased with our service.
We would love to have you shop with us again soon!
Have a great day
Harmony Store x
Reply from Harmony
Good morning,
Thank you for your feedback!
We're very pleased to hear that you are happy with your service you received from us.
We hope to have your custom again soon.
Have a lovely day and Happy New Year!
Harmony Store x
Great product great prices very pleased…
Great product great prices very pleased thank you
28 November 2022
Reply from Harmony
Hi Damian,
Thank you for contacting us with your feedback!
We're very pleased to hear that you are happy with our customer service. We do aim to ensure all customers are provided with excellent service.
We do hope to have you shop with us again soon.
Have a lovely day!
Harmony Store x
Reply from Harmony
Hi Colin,
Thank you for contacting us.
We're very sorry to hear you have not received your parcel yet.
We can confirm that your parcel has been dispatched from us, however due to the current Royal Mail strikes there are severe delays.
We will send you a private message to discuss this further.
Kind regards,
Harmony Store.
Great product and competitive price.
6 December 2022
Reply from Harmony
Hi Martin,
Thank you for your feedback.
We're happy to hear you are happy with the products and the delivery service.
We hope to have you shop with us again soon!
Have a great day.
Harmony store x
Best seller ever lovely quality of the…
Best seller ever lovely quality of the item fantastic lady Maxine from Customer Service.
Pleasure to make a business with you highly recommended.
Monika Palmer
2 December 2022
Reply from Harmony
Hi Monika,
Thank you for contacting us with your feedback, we really do appreciate it!
We're very pleased to hear that you are happy with our customer service. We do aim to ensure all customers are provided with excellent service.
We do hope to have you shop with us again soon.
Have a wonderful day!
Harmony Store x
Order not received and still waiting
9 November 2022
Reply from Harmony
Hi Dji,
Thank you for contacting us.
We're very sorry to hear you have not received your parcel yet.
We can confirm that your parcel has been dispatched from us, however due to the current Royal Mail strikes there are severe delays.
We will send you a private message to discuss this further.
Kind regards,
Harmony Store.
Reply from Harmony
Hi Eszter,
Thank you for your feedback, we really appreciate it.
We're happy to hear you received great service from us and that your parcel was delivered as expected.
We do hope to have you shop with us again soon.
Have a wonderful week!
Harmony Store x
I am yet to receive it
1 December 2022
Reply from Harmony
Good morning Cara,
Thank you for your feedback.
We're very sorry to hear you have not received your parcel.
We will be sending you a private email to look into this issue for you.
Kind regards,
Harmony store.
Brilliant after sales customer service
11 November 2022
Reply from Harmony
Hi Beth,
Thank you for contacting us with your feedback, we really do appreciate it!
We're very pleased to hear that you are happy with our customer service. We do aim to ensure all customers are provided with excellent service.
We do hope to have you shop with us again soon.
Have a wonderful day!
Harmony Store x
Reply from Harmony
Hi Christopher,
We're very glad to hear you had a good experience with an item from our site!
We do hope to have you shop with us again soon.
Have a great day!
Harmony Store x
Emailed but no response
4 November 2022
Reply from Harmony
Hi Simon,
Thank you for getting in touch.
We do sincerely apologise for this inconvenience.
We have sent you an email privately to look into this matter.
Kind regards,
Harmony store.
Delivered within three days
Delivered within three days. Plane wrapping. Great service.
2 November 2022
Reply from Harmony
Hi Steve,
Thank you for your feedback.
We're happy to hear you were able to receive your parcel as expected and our service was good for you.
We do hope to have you shop with us again soon.
Have a wonderful week!
Harmony Store x
Arrived quickly after original delay…
Arrived quickly after original delay with an additional freebie for the inconvenience 👍
8 November 2022
Reply from Harmony
Hi Janet,
Thank you for your lovely feedback.
Very pleased to hear your delay issue was solved quickly for you and that we were able to make this a smooth process.
We do hope you have a lovely week and we hope to have you shop with us again!
Harmony Store x
Small quantity
The tube of lube was much smaller than the price suggested- next time I will check the product description but there is hardly enough for one 'play time' for £5.99.
31 October 2022
Reply from Harmony
Hi David,
Thank you for contacting us.
We have looked into this for you and we can confirm that the 30ml is small which is why it is £5.99.
We do have different brands and sizes for different prices, if you do need any help with this in the future, please do not hesitate to drop us a call on 02034346969 or email us at hello@harmonystore.co.uk.
We will be happy to help!
Have a good day.
Harmony Store x
prompt service and discreet packing
prompt service and discreet packing. website easy to use and items all as described. will use again.
27 October 2022
Reply from Harmony
Hi Michael,
Thank you for your feedback, we really appreciate it.
We're happy to hear you had a good shopping experience with us!
We hope to have your custom again.
Have a great day.
Harmony Store x
Excellent service would highly…
Excellent service would highly recommend.
Great communication, def use again.
28 October 2022
Reply from Harmony
Hi Jason,
Thank you for contacting us with your feedback!
We're very pleased to hear that you are happy with our customer service. We do aim to ensure all customers are provided with excellent service.
We do hope to have you shop with us again soon.
Have a lovely day!
Harmony Store x
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.