Happy Socks Reviews 1,264

Purchased an Advent Calendar for £126. When UPS have tried to deliver I apparently owe £16 in shipping fees. I have had no correspondence from Happy Socks about this and was at a bit of a loss as to what to do. Their response - "not our problem, you need to just contact UPS". Whilst I understand shipping and import fees, and I am not opposed to paying the fee, I am very cross that this wasn't a) communicated at point of purchase (they said it was clearly communicated "you will see a notification that there will be a customs fee before you proceed with the order", it absolutely wasn't, I have just re-checked the checkout process and NO mention of this) b) I have had my time wasted by Happy Socks and UPS. I will not be using Happy Socks again as their process for this is appalling.

Appalling worst place I have ever been appalling in every way , think their above the law they robbed £70 off us with no goods , didn’t give us the correct sizes and wouldn’t refund spoke to manager for over 45 minutes completely unhelpful and waste of time not willing to help , shop staff very rude this is the one on Portobello Road but I am sure that their all the same no refund policy but that’s actually not lawful terrible experience which lasted 2 hours and still not resolved have contacted trading standards and will be taking legal action also

Beware! I ordered their advent calendar direct from Happy Socks. It cost £180 and was followed by a £82.67 UPS excess charge invoice. Happy Socks are refusing to reimburse me ‘because info was on the website’. The same item is at John Lewis without the shocking UPS charge.

Took my money, but order has not gone through at all as “addresses cannot exceed 30 characters”.

Disgusted and will file a chargeback immediately.

Everything perfect, the refund arrived, thank you, the socks arrived.

Everything now perfect thanks again

I was honestly a bit worried after reading some online reviews about Happy Socks, but my experience turned out to be really good.
I ordered a few pairs of socks, and they arrived in perfect condition — the packaging even had a nice scent, which was a pleasant surprise.

They’re meant as a gift, so I can’t comment yet on how they hold up over time, but the overall impression is very positive.
The delivery to France took about a week and a half, which is reasonable.

The only small issue was that I didn’t receive my tracking number right after purchase, but when I contacted customer service, they were very kind, helpful, and responsive.

Little to no comms after placing my order and it took almost 4 weeks for the item to arrive (sending to the UK). Long past the date I actually needed it for.

There was minimal comms, I had to use their ai chat bot to find out my order number and then search for my order from there.

Once it arrived the boxed item was stuck with the glue from the cardboard packaging, I had to very gently pick it off.

Cannot recommend. Just try and find them in a local shop!

I can only second the quality issues!
Long time Happy Socks buyer. They used to be fun designs and great quality. I have some socks from 2019 that are still looking fresh. However, the new ones fray pretty easily at pressure points.
I love the designs, but having to darn my socks often is not great.
However, their customer support is great and responsive, they also ship items really quickly. Many positives but the quality has taken a dip in the past years! I hope their production team will consider these reviews and improve the quality.

I bought sandals from Happy Socks. They proved to be too tight. There is no free returns policy. I will have to pay for postage in order to return them to the Netherlands! So, I'll be paying a lot of money for returning the sandals and all for nothing. Not good service. A company their size should absorb return costs. Unfortunately, a waste of money

Premium prices, premium service? Not when it comes to Happy Socks. I wanted to return my socks, but first, you have to fill out the return form yourself (seriously?), and then you have to pay to ship the return to Sweden. In my case, that would have cost €12.50. Totally ridiculous for such a big retailer. They have really found a money-maker here.

As a man who hates boring socks, HS has been my go to for many years now. Reading some of the other reviews, I'm not sure if this is perhaps a regional issue but as a customer buying from the UK, I've only once had an issue with a pair that didn't seem to match the advertised size - and which the company quickly resolved. Will happily continue to buy.

I have been buying these happy socks for years and years and always loved them, however more recently finding quaility is terrible and seriously deteriorated. Stitching and seamless are not like previous years, so I’m getting holes at the toes after 6 wears. Disappointed as I loved your brand and they have always been a talking point! Can you look at improving the quality rather than producing at a cheaper price off shore. Sad that so many products start well and bottom line wins producing bad quaility imitations.

Long time fan of happy socks over many years, however since the new branding quality has seriously deteriorated. Stitching at toes is not as seamless and smooth as in previous years, so they rub, the elastic round the ankles is tighter and the material not as soft. They don’t wear as well either. Disappointed beyond belief as I wouldn’t wear any other socks… until now. Shame, but I’ll be looking elsewhere from now on.

My recent experience with Happy Socks has been frustrating to say the least. I was excited to order the Happy Socks x Crocs collaboration as soon as it was released, placing my order on February 19th. Unfortunately, the order got stuck with the status "Awaiting Processing" at the warehouse and never moved. I waited the full 25 days before reaching out to customer service, who responded promptly and offered either a refund or a voucher to reorder. While there was no gesture of goodwill for the inconvenience, I appreciated the quick reply and chose to try again.

Regrettably, the second order encountered the exact same issue — stuck at the same "Awaiting Processing" status. After waiting over a week in the hope it would update, I contacted customer service again, explaining that this had already happened once and there might be a recurring issue with their logistics system. Unfortunately, the response I received didn't acknowledge any of what I had shared and simply advised me to "check the tracking."

Eventually, I was told to wait another week before requesting a refund. Unsurprisingly, the package never arrived, and I received a response that was identical to the first one, word for word, which made me question whether I was even speaking with a real person.

While the refund process was handled quickly, I’m left disappointed by a two-month ordeal and no product to show for it. I expected better communication and a smoother experience, especially after being a loyal customer in the past, cant really order anything again as I expect it to be "lost".

Omg 😱 I bought some happy socks with a great enthusiasm and they got so bad only after a few times wearing them. It is so unfair to sell them so expensive and so bad quality. Shame on you Happy Socks producers!!! From now on I call them unhappy 🙁 socks and never ever buy them again 👎🏽😖

Material is indeed much thinner than the pair purchased from them a few years back. Wouldn't recommend anymore. Claim to be shifting towards sustainability but if your product quality has deteriorated and needs to be thrown away more often, that is not sustainability. Returns are a hassle, you have to print off your own form and send it back at your own cost.

Had a blast with them for years. Ordered a batch not that long ago (2-3months) since then there are holes on every sock. Very poor quality standards.

These socks are very thin and poor quality. Thankfully, I bought them all when they were on sale (about $5/pair), but I bought a LOT of them. I was expecting so much better quality for socks that start at more than $15/pair. So disappointed, especially after only 1 wash. These are definitely not going to last.

I really want to give just one star as I’m fed up with throwing yet another pair in the bin with holes in them and I’m only giving 2 stars because these socks do make me happy and their designs are so fun but the quality is really appalling. I made a complaint last year after my husband’s new socks had holes in them pretty much straight away. You kindly send us a new pair but the same keeps happening and I’ve bought several other pairs since and as much as I love all your designs it’s very clear that the quality is terrible and I’m just fed up with trying to support your business. Socks should last you forever if they’re well made but I have to agree with previous reviews that the price point at which you’re selling them does not reflect in the quality unfortunately so I won’t be buying them again.