Ordered a Landranger (Map L400) customised jigsaw online, it was delivered 4 days later, quicker than expected. Couldn't fault the service from Happy Puzzle Company. Haven't done the jigsaw yet, but... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This company can be relied on to provide excellently made interesting and unusual puzzles and games, which are suitable for a wide range of ages - from the very young to adults. The website is easy t... See more
Company replied
Bought a lot of excellent things from this place. Today saw customer service off the scale. We’d bought a jigsaw for Christmas 2024 that had remained unopened for 12 months. On discovering we made it... See more
Company replied
I bought the Floral Art Wildflower Bouquet for my granddaughter - aged 12 - and she is really enjoying making it. She loved your WaxiDoodles when she was younger and this is a perfect follow on fr... See more
Company replied
Company details
Written by the company
Happy Puzzle offers a fantastic range of over 300 award-winning puzzles, games, challenges and puzzle books to both families and schools. Started 33 years ago, the company has produced many puzzles and games unique to Happy Puzzle. Learning And Education Happy Puzzle is a leader in providing educational games, toys and puzzles to schools and other educational establishments. With specialist experience in helping children with dyslexia, dyspraxia as well as gifted and talented children seeking a greater challenge. We currently work with over 13,000 schools in the UK. Helping Your Children To Learn We also run Puzzle Challenge Days for schools, with our experienced presenters offering a challenging but fun array of puzzles and games for children of all ages. We can even arrange a puzzle party for your children at home There is something for everyone and our ethos is based on promoting family play and developing thinking skills.
Contact info
PO Box 586, WD6 3XY, Elstree, United Kingdom
- 0844 848 2822
- info@happypuzzle.co.uk
- www.happypuzzle.co.uk
4.7
Excellent
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Genius Square replacement parts
We lost 1 of the round wooden blockers, didn't think I would be able to buy spare parts. Surprised to find Happy Puzzle have a good range of spare parts. Ordering was easy and delivery OK, so many thanks.
25 March 2026
Reply from Happy Puzzle
Dear Simon,
Many thanks for taking the time to leave us a lovely 5* review!
Kind regards
Talia
Prompt delivery
25 March 2026
Reply from Happy Puzzle
Dear David,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Great choice
Easy to order. Good choice of candle models. My niece (81/2) thrilled with this Easter project. Order delivered in a timely manner and I was kept informed.
25 March 2026
Reply from Happy Puzzle
Dear Helen,
Many thanks for taking the time to leave us a great 5* review!
Kind regards
Talia
Items from this company are a good…
Items from this company are a good quality & this did not disappoint.
22 October 2025
Reply from Happy Puzzle
Dear Shirley,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Genius Square proves great success…
Bought a copy of Genius Square on behalf of a friend as the puzzle has proved really popular.
Puzzle arrived promptly and in perfect condition.
19 March 2026
Reply from Happy Puzzle
Dear Steve,
Many thanks for taking the time to leave us a fabulous 5* review!
Kind regards
Talia
Great selection of thought provoking…
Great selection of thought provoking gifts and a great Company to deal with!
18 March 2026
Reply from Happy Puzzle
Dear mrs O,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Easy to order
Easy to order. Prompt delivery. Item looks as though it will ideal to keep our grandchildren occupied over Easter holiday!
18 March 2026
Reply from Happy Puzzle
Dear JMH,
Many thanks for taking the time to leave us a lovely 5* review!
Kind regards
Talia
good choice of products in online…
good choice of products in online store and booklets
24 November 2025
Reply from Happy Puzzle
Dear Caroline,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Arrived in good time and good quality
Arrived in good time and the flower kit is very pretty.
17 March 2026
Reply from Happy Puzzle
Dear Graeme,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Great Products
16 March 2026
Reply from Happy Puzzle
Dear James,
Many thanks for taking the time to leave us a 4* review.
As a small company we value any feedback so I was just wondering what we could have done better for you to have given us a 5* review?
Kind regards
Talia
Reply from Happy Puzzle
Dear Chris,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Good magazine to promote products.
Good magazine to promote products.
Kept updated with delivery and items as seen too
17 March 2026
Reply from Happy Puzzle
Dear Mrs Wilson,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Reply from Happy Puzzle
Dear Raymond,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Good quality early years puzzles…
Ordering on line is user friendly and the order came in good time.
16 March 2026
Reply from Happy Puzzle
Dear Mrs Magbagbeola,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
What about establishing a discount scheme for regular buyers to reward loyalty?
I find that there is a great range of games and puzzles at Happy Puzzle, although the prices are sometimes off-putting, especially if you include the postage. What about establishing a "regular buyer" discount scheme to encourage and reward loyalty?
16 March 2026
Reply from Happy Puzzle
Dear John,
Many thanks for taking the time to leave us a 4* review. Please subscribe to our email list as there are always offers emailed to you for our fabulous games! Please do email enquiries@happypuzzle.co.uk should you require any further assistance.
Kind regards
Talia
Reply from Happy Puzzle
Dear Ian,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
Reply from Happy Puzzle
Dear Sara,
Many thanks for taking the time to leave us a 5* review which, as an independent company, we truly appreciate!
Kind regards
Talia
First class attention
I was very impressed that the company sent my eugy models immediately after I emailed them the date of my grandsons birthday. I ordered four and they sent three immediately despite having to send the fourth later when it came into stock.
10 March 2026
Reply from Happy Puzzle
Dear Maureen,
Many thanks for taking the time to leave us a fabulous 5* review!
Kind regards
Talia
Mastermind for a new generation
Mastermind for a new generation, to get a 9-year-old boy off screens and cartoons and interacting with real people. Well made in sustainable wood.
9 March 2026
Reply from Happy Puzzle
Dear Anne,
Many thanks for taking the time to leave us a lovely 5* review!
Kind regards
Talia
They provide an easy way to order spare…
They provide an easy way to order spare parts for their own games.
Game changer
4 December 2025
Reply from Happy Puzzle
Dear Kate,
Many thanks for taking the time to leave us a great 5* review!
Kind regards
Talia
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.