Happy Home Furnishers Reviews 

240
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, friendly, and never pushy during their store visits, making the entire shopping process truly enjoyable and straightforward. Consumers also appreciate the great quality and wide variety of home furniture available, noting that delivery teams are punctual, careful, and polite. Some reviewers were not happy with aftercare service and reported occasional issues regarding damaged items, product flaws, or delayed repairs. People experienced difficulties when trying to resolve warranty claims or product faults, and described frustratingly long waiting times for professional responses.

What people talk about most

Staff

Customers had positive experiences with staff, describing them as consistently polite, knowledgeable, and... See more

Product

Reviewers highlight positive aspects of product quality, praising the wide range of choice for quality items... See more

Delivery service

Consumers find delivery_service to be a positive experience overall, praising the helpfulness and efficiency... See more

Service

Customers consistently note positive experiences with service, praising the helpful and informative staff.... See more

Quality

Reviewers mention positive feedback about quality, highlighting reasonable prices and well-made items.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Staff at Cross hands Happy Home Furniture were friendly and helpful without being pushy at all. They got the balance just right in fact. Ceri helped us purchase our mattress with his advice, but didn... See more

Company replied

Rated 5 out of 5 stars

Great service in both the llansamlet and crosshands stores.great and very informative staff Ceri Davies in crosshands and Gerald Larcombe in llansamlet. Brought some lovely beds and wardrobes great qu... See more

Company replied

Rated 5 out of 5 stars

Another great experience at Happy Homes Crosshands. Barri and Ceri were super helpful and no pressure at all - just lovely, helpful staff who clearly love what they do - such a joy to go into a shop &... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Gregg & Gerald at Happy Home Llansamlet. Delivery to a 2nd floor apartment in Cardiff was perfect. The lads did a fabulous job of putting the wardrobes together. The quality... See more

Company replied


Company details

  1. Furniture Store

Written by the company

Established in 1979, we are your local and reliable furniture company whose 'Name Says it All'. With stores in Neath, Port Talbot, Swansea, Cardiff and Crosshands we are within easy reach to all South Wales cutomers. We are stockists of leading brands ...


Contact info

4.2

Great

TrustScore 4 out of 5

240 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(240)

38 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All ok

All ok. Furniture ready for pickup when I arrived.

6 June 2024
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Reply from Happy Home Furnishers

Thank you for your review! :)

Rated 5 out of 5 stars

Fantastic experience

Was great experience and we even bought a few items but have travelled quiet a distance to get what we wanted with excellent customer service Phil hann was so brilliant with us showed us what we wanted went to crisshands store now contact not even a hello very poor in cross hands but in Swansea excellent service

8 June 2024
Unprompted review
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Reply from Happy Home Furnishers

Thanks for your review! We will pass on your feedback to both stores.

Rated 5 out of 5 stars

Terry was very helpful

Terry was very helpful, made my purchase very easy. Will recommend to everyone.

30 May 2024
Unprompted review
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Reply from Happy Home Furnishers

thank you for your review! :)

Rated 5 out of 5 stars

Great shop, would highly recommend a visit

Walked in the Swansea store and found exactly what we wanted at an amazing price. Was greeted by a lovely guy called Phil who was happy to answer all of our questions. Great store, great customer service, friendly staff.

27 May 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review! :)

Rated 5 out of 5 stars

Big thanks to Steve and staff at port…

Big thanks to Steve and staff at port Talbot, very happy with our setters and thanks to the delivery guys, one in a million, every thing went nice and smooth.Kay and Clive…

9 May 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review!

Rated 5 out of 5 stars

Fantastic service

Fantastic service! Went in on the Sunday to buy a mattress, the price was excellent and it was delivered by the Thursday (even though we were told it could take 2-4 weeks to order in as it wasn’t in stock!). The salesman, Phil, was friendly and efficient-would definitely use again.

12 May 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your wonderful review!

Rated 5 out of 5 stars

Sofa

Very happy with the sofa we have chosen. Staff very helpful.

4 May 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review!

Rated 5 out of 5 stars

Must have company to order

From the very start of ordering a bed online with you,i found the whole thing was excelent,you can arrange online to make up your bed and colours also whatever way you really want it,very impressed with the service you provide,i would highly recommend you to anyone who would have a new bed,nothing too hard to arrange and the service you provide to the public is second to none

19 April 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review! :)

Rated 5 out of 5 stars

Great friendly service

Great friendly service, knowledgeable staff. Prices are good and a great range of products.

Particular thanks to Phil for his help.

30 March 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review!

Rated 5 out of 5 stars

Excellent service from Chris

We were served by Chris Evans who was an absolute gentleman. He was both knowledgeable and friendly and provided us with great service in a hassle free manner. Really happy with our experience and purchase from Happy Homes. Would definitely recommend to friends and family.

28 March 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review! :)

Rated 5 out of 5 stars

Visit to ds furniture

Very pleasant experience at ds furniture in Crosshands, just went in for a look around the stores and got chatting to a gentleman called Steve, who made us feel welcome and ended up buying a bamboo pillow so I would highly recommend u pay a visit here as it is a nice store and the staff are fab, way better than leekes btw

16 March 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for you're review! :)

Rated 5 out of 5 stars

DS Furniture Crosshands

DS Furniture Crosshands. Excellent customer service. Took us ages to find a nice upright sofa and Steve was very patient when we visited several times before we chose the perfect one. When the sofas arrived from a well known manufacturer there appeared to be something that wasn't quite right with one of the sofas. I dealt with Rachel who went out of her way to help us obtain a replacement not a repair on a brand new sofa. It is very rare these days to find a company that actually cares about the customer. Well done DS Furniture, Crosshands, LLANELLI

23 February 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review! :)

Rated 5 out of 5 stars

Excellent quality service always

Excellent quality service always, excellent quality products, beds wardrobe, carpet's, Sofa's etc.

Have bought nest of Tables very good quality for a amazing price, a rug otomun etc fully recommend
Paul Anita

23 February 2024
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your review!

Rated 5 out of 5 stars

visited there swansea store last…november

visited there swansea store last november purchased a 4 draw midi chest and 2 draw wardrobe .staff could not have been more helpful kept us up to date on delivery time would not hesitate to recommend them to anyone.

28 November 2023
Unprompted review
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Reply from Happy Home Furnishers

Thank you for your wonderful review! :)

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