Staff at Cross hands Happy Home Furniture were friendly and helpful without being pushy at all. They got the balance just right in fact. Ceri helped us purchase our mattress with his advice, but didn... See more
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Review summary
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Great service in both the llansamlet and crosshands stores.great and very informative staff Ceri Davies in crosshands and Gerald Larcombe in llansamlet. Brought some lovely beds and wardrobes great qu... See more
Company replied
Another great experience at Happy Homes Crosshands. Barri and Ceri were super helpful and no pressure at all - just lovely, helpful staff who clearly love what they do - such a joy to go into a shop &... See more
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Excellent service from Gregg & Gerald at Happy Home Llansamlet. Delivery to a 2nd floor apartment in Cardiff was perfect. The lads did a fabulous job of putting the wardrobes together. The quality... See more
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Company details
Written by the company
Established in 1979, we are your local and reliable furniture company whose 'Name Says it All'. With stores in Neath, Port Talbot, Swansea, Cardiff and Crosshands we are within easy reach to all South Wales cutomers. We are stockists of leading brands ...
Contact info
SA14 6RE, Cross Hands, United Kingdom
- www.happyhomefurnishers.com
4.2
Great
240 reviews
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Replied to 100% of negative reviews
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Getting our corner sofa…
I have recently bought a corner sofa from there ds store in Crosshands and I was treated with friendly staff , helpful and showed us round all there sofas that were in line with our vision would 100% recommend going in for a visit.
3 August 2025
Unprompted review
Reply from Happy Home Furnishers
Thank you so much for your lovely review! We're thrilled to hear you had such a positive experience at our Crosshands store. Our team always aims to provide friendly, helpful service, so it's great to know you felt well looked after. We hope you're loving your new corner sofa, and we really appreciate the recommendation – it means a lot to us!
Shopped in Crosshands store for an…
Shopped in Crosshands store for an adjustable bed, Ceri helped us and was knowledgeable, patient and really helpful.
25 July 2025
Unprompted review
Reply from Happy Home Furnishers
Thank you so much for your lovely review! We're delighted to hear you had a great experience at our Crosshands store. Ceri will be thrilled to know you appreciated his knowledge, patience, and helpfulness. We hope you’re enjoying your new adjustable bed, and we’re always here if you need anything in the future!
– The Happy Home Furnishers Team
Really helpful and friendly staff
Really helpful and friendly staff. Ceri was great to deal with. Very good prices for good quality furniture
27 June 2025
Unprompted review
Reply from Happy Home Furnishers
Thank you so much for your lovely feedback! We're delighted to hear you found our team helpful and friendly — and that Ceri made your experience a great one. We're proud to offer quality furniture at fair prices, and it’s always wonderful to know when our customers are happy. We hope to see you again soon!
Check Conditions for Unsatisfactory Returns
Dreadful experience with a bad mattress. No understanding and questioned our view on how bad the mattress was and that it was nothing like the one we tried out in the store. We will not be trusting them with any further business. It's sad, as over the years we've spent over £3,300 at their Cross Hands store.
14 July 2025
Unprompted review
Reply from Happy Home Furnishers
Dear Andrew,
We're truly sorry to hear you're disappointed with your recent experience, especially after your continued support and custom with us over the years.
You selected your mattress after visiting our showroom and trying it in person, and we were pleased to be able to deliver it to you just one week later — much faster than our usual 2–4 week lead time. When you got in touch two days after delivery to say it didn’t feel right and appeared to be dipping, we took your concerns seriously straight away.
We immediately asked for photos to help assess the issue, including the label to confirm the correct model was delivered, and one of the mattress in use to visually check for any obvious signs of fault.
Upon receiving the images, our team reviewed them and, while no clear fault was visible, we made it clear we were reporting the issue to the manufacturer for further expert guidance. We also explained that if there is no fault found, it may simply be that this mattress does not suit your comfort preference. Unfortunately, due to strict hygiene regulations, we are unable to accept returns on mattresses that have been used—even briefly—as we cannot resell them.
Our store manager followed up with you the very next day to confirm that the manufacturer had been contacted and kindly asked for around 48 hours to allow us time to hear back from them. However, to our surprise, we received an email from you shortly after—exactly 48 hours from the original report—informing us to cancel any further action and that you wished to resolve the matter independently. You also requested that no further contact be made regarding a replacement.
While we completely respect your decision, we were taken aback by this review given the short timeframe and the fact we had not yet received a response from the manufacturer at the point you withdrew. Since then, we have spoken with the supplier who has confirmed there is no manufacturing fault and that the comfort level matches that of the model you tried in-store.
We genuinely regret that this outcome has caused such dissatisfaction. We do our utmost to ensure every customer has the opportunity to find a mattress that suits their individual needs, which is why we carry a wide range in-store to try before purchase. But as you can understand, we are unable to operate a 'try and return' service for used mattresses due to hygiene and resale standards.
We absolutely understand your frustration and wish there was more we could have done in this instance. We are truly sorry this experience has left you feeling this way, and although we may not have reached the resolution you hoped for, we appreciate the opportunity to respond and explain the steps we took.
Kind regards,
The Happy Home Furnishers Team
Me and my boyfriend have recently…
Me and my boyfriend have recently bought a home, after many different sofa shop visits we decided to shop at happy homes in llansamlet. From the moment we walked in we were greeted with a smile and asked if we needed any assistance. We were left to shop which I really liked it didn’t feel like a pushy or pressure to buy at the store. When we did need assistance Greg was more than happy to help us, overall highly recommend the store due to the friendly and helpful staff:)
6 July 2025
Unprompted review
Reply from Happy Home Furnishers
Hi Lauren, thank you for taking the time to leave us a lovely review and we will pass on your comments to Greg. Thank you for shopping at happy home furnishers!
Good experience
Very helpful Ceri who served us. Ceri explained the procedure and made it easy. Thank you.
17 June 2025
Unprompted review
Reply from Happy Home Furnishers
Thank you so much for your kind review! We're really pleased to hear you had a good experience and that Ceri was able to make everything clear and straightforward for you. We'll be sure to pass on your thanks. We hope to see you again soon!
The efficiency of the staff and being…
The efficiency of the staff and being made welcome by Barri.He helped us find exactly what we wanted.
17 June 2025
Unprompted review
Reply from Happy Home Furnishers
Thank you for your lovely feedback! We're so pleased to hear you felt welcomed and well looked after by Barri. It's great that he was able to help you find exactly what you were looking for. We’ll be sure to pass on your kind words to him!
Bought mlily mattress very good value…
Bought mlily mattress very good value for money so comfortable. The staff were really helpful bringing the mattress down for us then putting mattress in the car , will be shopping there again.
14 June 2025
Unprompted review
Reply from Happy Home Furnishers
Thank you for your great review! We're so glad you're enjoying your new MLILY mattress — they really are fantastic value and comfort. It’s lovely to hear our team were helpful and made the process easy for you. We look forward to welcoming you back again soon!
Great customer service.
Greg was really helpful and great customer service.
Explained everything well.
Would definitely recommend to friends & family
3 July 2025
Unprompted review
Reply from Happy Home Furnishers
Thank you for your kind words! We're so pleased to hear that Greg provided great customer service and explained everything clearly. Your recommendation means a lot to us — we really appreciate it and look forward to seeing you again!
Luke from Crosshands Happy Home…
Luke from Crosshands Happy Home Furniture provided excellent customer service, he actively listened to what I was looking for and he provided me with information on the different types and quality of mattress and bed bases.He also helped me choose a wardrobe for my son.
He was polite and had excellent interpersonal skills.He also put himself in the customers shoes as I was buying the bed and wardrobes for my 18 year old son.
I will definitely be returning and asking for Luke again!!
20 June 2025
Unprompted review
Reply from Happy Home Furnishers
Thank you so much for your wonderful review! We're delighted to hear that Luke at our Crosshands Happy Home Furniture store provided such excellent service. It's great to know he took the time to listen, guide you through the options, and help you find the perfect pieces for your son. We'll be sure to pass on your lovely feedback to him — he’ll be so pleased. We look forward to welcoming you back soon!
We ordered a sofa a couple weeks back…
We ordered a sofa a couple weeks back and had amazing service from the store manager Ben. We had an issue with our sofa (our own fault) and Ben sorted out a new sofa for us and was absolutely brilliant. He helped us pick out the best deals and get the best for our money. We can’t praise him enough for his patience with us!
1 July 2025
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :)
Well laid out store and friendly service
The store in Cross Hands is well laid out and there was a good range of styles and prices. Barri offered his advice and explained the pricing then left us to make our choice which we liked. We expected a 2 week wait but our furniture was ready for collection in about 10 days. We wouldn't hesitate to shop here again
14 June 2025
Unprompted review
Reply from Happy Home Furnishers
thank you for your review! :)
Missing Bolt of Recliner Chair.
Hello, after many many weeks I am pleased to say that Wesley the engineer came yesterday to attach the bolt to my recliner, Wesley was extremely helpful and even fixed a protector, Justin the area manager of Happy Homes Furnishings got involved after the manager of the store Paul refused to listen to what I had to say, his attitude was not what you would expect from a store manager and as long as he is there no way will any of my family and friends will shop there.. So a Big Thank you to Justin and Wesley..
27 June 2025
Unprompted review
Reply from Happy Home Furnishers
Thank you so much for taking the time to share your experience.
We’re truly sorry to hear about the initial frustration you faced, particularly with the service at the store level. Please accept our sincere apologies for that — it’s certainly not the level of service we aim to provide.
That said, we’re very pleased to hear that Wesley and Jason were able to step in and help resolve the issue to your satisfaction. We will be sure to pass on your kind words to both of them — they will be delighted to know their efforts made a difference.
Your feedback is incredibly important to us, and we appreciate you bringing these concerns to our attention. Rest assured, your comments about your experience in-store will be shared with senior management so that we can address this appropriately.
Thank you again for your patience, and for allowing us the opportunity to make things right.
Warm regards,
Happy Homes Furnishers
Good quality furniture 100% good…
Good quality furniture 100% good craftsmanship gone in to making it
6 June 2025
Reply from Happy Home Furnishers
Thank you for your review! :)
Excellent Service
Lovely choice of 3 pieces.Ceri Davies salesman was very helpful .Fast delivery and the guys were great taking away old suite and installing new one.
12 June 2025
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :)
Fantastic advice and customer service…
Fantastic advice and customer service received from Rachel. Thank you so much! Very happy with the purchase.
28 May 2025
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :)
Excellent Service
Excellent service very helpful and accommodating. Good quality wardrobes - thank you!
10 June 2025
Unprompted review
Reply from Happy Home Furnishers
Thank you for your review! :)
Sales person Barri Britton was very…
Sales person Barri Britton was very helpful yesterday. He carried my mothers wheel chair up the stairs so we could view the wardrobes we was enquiring about. Very polite, helpful nothing was too much trouble. We ordered the wardrobe. Highly recommend thank u
8 June 2025
Unprompted review
Reply from Happy Home Furnishers
Thank you so much for your review! :)
Amazing furniture and even better staff
Amazing place to come for furniture, Luke helped us on our visit, what a polite and helpful young lad, really made buying our furniture an easy and comfortable experience. Would definitely recommend
26 May 2025
Unprompted review
Reply from Happy Home Furnishers
Thank you so much for your review! :)
Great furniture and beds at great…
Great furniture and beds at great prices plus staff was very accommodating and flexible with delivery/collection
25 May 2025
Unprompted review
Reply from Happy Home Furnishers
Thank you for your purchase and feedback
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