The staff at Hannells were always available to offer us very good advice. You never felt rushed as they were generous with their time. We made the decision to not sell, but would have no hesitation... See more
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Review summary
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Reviews shaping this summary
Excellent service. Steve was on time and very friendly. Steve gave a general overview of recent housing trends and explained how they impacted on current valuations which gave us perspective. We recei... See more
Company replied
Customer service representative Eliza Tudgay was very helpful in filling up form and other documentation. We felt relaxed and great after having discussion with her and she helped us through everythin... See more
Company replied
Bonnie was on time, very friendly, knowledgeable of our area and recent sales of local properties. There was no sale pitches just to the point of actuall costs depending on what package we decided to... See more
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Company details
Written by the company
We’re Hannells – an award-winning, family-run estate and lettings agency proudly serving the people of Derby since 2003. With six friendly, local branches and a dedicated lettings office, we’re here to make moving home a genuinely enjoyable experience. From free valuations, sales and auctions, to mortgages, solicitors, insurance and lettings – we offer everything under one roof, all delivered by a team who truly care. What makes us different? We treat our customers as people, not numbers. That personal touch, combined with local knowledge and a real passion for what we do, has helped us become Derby’s top-selling agent year after year. With thousands of five-star reviews and many national awards under our belt, we’re incredibly proud of the trust our community places in us – and we work hard to give back through local events and charity support. If you’re thinking of moving, we’d love to help you have a truly positive, personal and memorable experience.
Contact info
United Kingdom
- www.hannells.co.uk
Book Your Free Sales Valuation Here!
4.8
Excellent
910 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Bad service
Persom valuating the house was late and didn't call to let us know. I had to call the office to find out. And then ive had an email to give a review and not had the valuation back. We were told we would get a email that same day and nothing has arrived?
12 September 2026
Reply from Hannells
Hi Jazz,
Thank you for bringing this to our attention. We apologise that the valuer arrived late without letting you know and that you haven’t yet received the valuation as promised. This certainly isn’t the usual standard of service we aim to provide.
We’ll check in with the valuer immediately and make sure the information is sent to you today, if it hasn’t already been sent.
Please accept our apologies for the inconvenience and lack of communication, and if there's anything more we can do to help, please feel free to get in touch.
Kind regards,
Benjamin Brain~
Sales & Marketing Director
Hannells - A Moving Experience...
Heather came to do a valuation…
We had Heather come and do a valuation on our property. She was very pleasant and professional. She gave us good advice and all the information we needed for when or if we decide to sell our property.
12 September 2026
Reply from Hannells
Hi Peter!
Thank you for your review of your valuation experience with Heather and the Alvaston sales team.
We're pleased to see that you found Heather to be pleasant, professional and that she provided good advice. The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
The Gentleman had a lot of knowledge of…
The Gentleman had a lot of knowledge of the property befor he arrived. Including the original pictures when we purchased it. Good valuation. Would highly recommend .
12 September 2026
Reply from Hannells
Hi there!
Thank you for your review of your valuation experience with Oliver and the Littleover sales team.
We're pleased to see that you found him to be knowledgeable and that you would highly recommend. The team pride themselves on delivering a top service and Oliver in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Good to deal with a professional.
Bonnie from Hannels was on time, courteous and knowledgeable. She gave an accurate assessment of our property based on market research and familiarity with the area and we were very pleased with both her professional approach and Assesment. We would certainly recommend.
10 September 2026
Reply from Hannells
Hi Neil!
Thank you for your review of your valuation experience with Bonnie and the Allestree sales team.
We're pleased to see that you found Bonnie to be courteous, knowledgeable and professional. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Honest feedback
Arrived on time to do a valuation, supplied an honest feedback with advice on best way to market the property.
8 September 2026
Reply from Hannells
Hi Andrew!
Thank you for your review of your valuation experience with Bonnie and the Allestree sales team.
We're pleased to see that you found Bonnie to be punctual, honest and provided useful advice on how to market your property. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Very friendly people Sam was very good…
Very friendly people Sam was very good at his work
10 September 2026
Reply from Hannells
Hi Mohammed!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
We're pleased to see that you found him to be friendly and very good at what he does. The team pride themselves on delivering a top service and Sam in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Apart from a voicemail I have received…
Apart from a voicemail I have received no follow up in writing. I have tried to speak to the person who carried out the valuation but she has not been available.
8 September 2026
Reply from Hannells
Hi Barrett,
Thank you for providing feedback on your valuation experience. We’re sorry that you feel the communication following the appointment did not meet your expectations.
For clarity, since the valuation took place, our team has spoken with you about the property and its market value on three separate occasions: on 8th September, again on 9th September and earlier today.
The branch valuer also attempted to contact you twice on Monday and left the voicemail you referred to. As you were advised at the time, she was then on annual leave and returned to the office today.
We do, however, appreciate that you were expecting further information in writing. If there is anything you would still like confirmed, the team will be very happy to provide this.
We value your continued custom and hope that we can resolve any outstanding concerns and provide you with a much more positive experience moving forward.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells – A Moving Experience...
It’s have a wonderful and exemplary…
It’s have a wonderful and exemplary experience in my property journey with Hannells.
Specifically, Sharon Taylor-Haines has been a huge support all the step of the way, be it in her professionalism, communication and property viewings. She has demonstrated the same high level and standards with each viewings and truly understands the frustrations buyers face when on this journey.
Happy to be working with her as a true representative of Hannells.
Regards
EFEMWONYI Eguavoen
9 September 2026
Reply from Hannells
Hi Efemwonyi!
Thank you for your 5-star review of your moving experience with Sharon and the Alvaston sales team.
We're pleased to see that you have found Sharon to be supportive, professional and has communicated well. The team pride themselves on delivering a top service and Sharon in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope we can help you to find the perfect next home and get you mnoved!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Polite
Polite, informative and gave, what I consider, an honest opinion on the potential value of the house though was expecting a slightly higher price.
8 September 2026
Reply from Hannells
Hi Richard!
Thank you for your review of your valuation experience with Oliver and the Littleover sales team.
We're pleased to see that you found him to be polite, informative and honest with his valuation. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Bonnie Bees
The agent from Hannells, Bonnie Bees was both professional and friendly. Her valuation was sound based on the market at the moment and the psychology of marketing and sales. We both felt she is very experienced and knowledgeable. We found it easy to talk with Bonnie who listened to our preferences carefully and suggested when might be a good time to try to sell our house.
I would recommend Bonnie to other friends in this area wanting to sell houses.
3 September 2026
Reply from Hannells
Hi Alison!
Thank you for your brilliant review of your valuation experience with Bonnie and the Allestree sales team.
We're pleased to see that you found Bonnie to be professional, friendly and felt that she was both very experienced and knowledgeable. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see that you would be happy to recommend her services.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Hannells sale
Throughout the selling process even though in our case they had very little to do as there was an immediate sale Hannells were for the most part friendly and efficient. However it was somewhat dissappointing that our Hannells contact went on holiday just before our exchange/completion without informing us, something that they could improve on.
1 September 2026
Reply from Hannells
Hi there!
Thank you for your review of your moving experience with the Chaddesden sales team.
We're pleased to see that the team were able to secure a sale for you quickly and that you found them to be friendly and efficient.
We apologise that you weren’t informed that your usual contact would be away during the final stages. Although formal confirmation that a transaction has completed would ordinarily come from the solicitors, we appreciate that it would have been helpful to know who was covering at Hannells in their absence. We’ll certainly take your comments on board and use them to improve our communication going forward.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property and we look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Quick and efficient responses to…
Quick and efficient responses to questions and booking viewings
7 September 2026
Reply from Hannells
Hi Helen!
Thank you for your review of your viewing experience so far with Lorna and the Chaddesden sales team.
We're pleased to see that you have found them to be quick, efficient and have responded to your questions whilst booking viewings. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope we can play a part in helping you to find your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Greg!
Thank you for your review of your moving experience with Heather and the Alvaston sales team.
We're pleased to see that you found Heather to be very helpful and professional. The team pride themselves on delivering a top service and Heather in particular will be delighted to see your comments!
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property - the team are looking forward to securing a sale and getting you moved!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
First home experience
Absolutely the best experience buying my first home with the help of Joe Nixon anytime I’ve needed to ask a question I get the answer and more with ease within minutes top guy
Hannells are lucky to have him
5 September 2026
Reply from Hannells
Hi Emma!
Thank you for your brilliant review of your moving experience with Joe and the Alvaston sales team.
We're pleased to see that your purchase has been a great experience and that Joe has been so helpful. The team pride themselves on delivering a top service and Joe in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive comments and we wish you all the best with your purchase!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
I think having Dawn as our lady who…
I think having Dawn as our lady who attended all our appointments at the bungalow, was a great addition. She was always there to meet us with a smile and was very thorough checking things were done. Thank you Dawn for putting up with me!
We complete on 4 Causeway on Wednesday so, not having moved for 57 years, I assume we will be notified to pick up keys when monies gone through? Sue Groves
5 September 2026
Reply from Hannells
Hi Sue!
Thank you for your brilliant review of your moving experience with Dawn and the Allestree sales team.
We're pleased to see that Dawn has been so useful in helping you to find your next property and was always there to greet you with a smile. The team pride themselves on delivering a top service and Dawn in particular will be delighted to see your comments.
With regards to completion day, you assume correctly. As soon as we receive the call that keys can be released from your Solicitor - we'll be in touch to let you know that you can come and pick them up. This tends to be around 2pm - but can be anytime of the day.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we wish you all the best as you settle in to your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
This is about the 3rd time I’ve used…
This is about the 3rd time I’ve used Hannells (which says a lot in itself) couldn’t recommend them more highly. They are always very responsive and helpful. We had a steady flow of viewings and I was contacted weekly with a report showing our Rightmove positioning. Thank you all for making my moving experience less painful!
4 September 2026
Reply from Hannells
Hi Emma!
Thank you for your review of your (third!) moving experience with the Allestree sales team.
We're pleased to see that you have found them to be responsive, helpful and always kept you up to date with what's happening. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for continuing to trust Hannells with the sale of your properties and we look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Great communication
Sam talked me through a process I have zero understanding of, made the whole situation feel possible.
4 September 2026
Reply from Hannells
Hi Marie!
Thank you for your review of your valuation experience with Sam and the Mickleover sales team.
We're pleased to see that Sam took the time to talk through the process with you and made the whole situation seem possible. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Abby!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
The team pride themselves on delivering a top service and will be delighted to see that you were happy and felt the communication was great.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Very Professional Service
Hannells Estate Agent's Representative who came to give us a Valuation on my Property was very thorough in giving his reasons for his Valuation, in taking his time over a 2 hour period.
2 September 2026
Reply from Hannells
Hi Lawrence!
Thank you for your review of your valuation experience with Steve and the Chellaston sales team.
We're pleased to see that Steve took his time and provided a thorough valuation. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Jo was very friendly and professional…
Jo was very friendly and professional and gave us some useful advice.
4 September 2026
Reply from Hannells
Hi Stephen!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
We're pleased to see that you found Jo to be friendly, professional and provided useful advice. The team pride themselves on delivering a top service and Jo in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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