The staff at Hannells were always available to offer us very good advice. You never felt rushed as they were generous with their time. We made the decision to not sell, but would have no hesitation... See more
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Review summary
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Excellent service. Steve was on time and very friendly. Steve gave a general overview of recent housing trends and explained how they impacted on current valuations which gave us perspective. We recei... See more
Company replied
Customer service representative Eliza Tudgay was very helpful in filling up form and other documentation. We felt relaxed and great after having discussion with her and she helped us through everythin... See more
Company replied
Bonnie was on time, very friendly, knowledgeable of our area and recent sales of local properties. There was no sale pitches just to the point of actuall costs depending on what package we decided to... See more
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Company details
Written by the company
We’re Hannells – an award-winning, family-run estate and lettings agency proudly serving the people of Derby since 2003. With six friendly, local branches and a dedicated lettings office, we’re here to make moving home a genuinely enjoyable experience. From free valuations, sales and auctions, to mortgages, solicitors, insurance and lettings – we offer everything under one roof, all delivered by a team who truly care. What makes us different? We treat our customers as people, not numbers. That personal touch, combined with local knowledge and a real passion for what we do, has helped us become Derby’s top-selling agent year after year. With thousands of five-star reviews and many national awards under our belt, we’re incredibly proud of the trust our community places in us – and we work hard to give back through local events and charity support. If you’re thinking of moving, we’d love to help you have a truly positive, personal and memorable experience.
Contact info
United Kingdom
- www.hannells.co.uk
Book Your Free Sales Valuation Here!
4.8
Excellent
910 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 92% of negative reviews
Typically replies within 48 hours
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Excellent, welcoming and professional service from Dawn
We recently viewed a property and were looked after by Dawn, who was exceptionally welcoming and had great energy. She showed us around with genuine enthusiasm, took the time to understand our requirements, and presented the property in both a professional and friendly manner. We really appreciated her approachable attitude and would highly recommend her.
14 October 2026
Reply from Hannells
Hi Shas!
Thank you for your brilliant review of your viewing experience with Dawn and our Allestree sales team.
We're pleased that you found Dawn to be welcoming, enthusiastic and presented the property in a friendly and professional manner. The team pride themselves on delivering a top service and Dawn in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope we can play a part in helping you to find your next property purchase!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Heather is warm and friendly
Heather is warm and friendly, very knowledgeable about the sector and how we might best proceed with regards to selling our beautiful home
11 October 2026
Reply from Hannells
Hi Cath!
Thank you for your review of your valuation experience with Heather and our Alvaston sales team.
We're pleased to see that you found Heather to be warm, friendly and knowledgeable. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we look forward to doing your beautiful home justice when it's time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
I want to thank the agency for their…
I want to thank the agency for their excellent work in selling our house. Everything went smoothly and without any problems. Whenever I had questions, they always replied quickly and clearly. I'm very happy with the service and can confidently recommend them.
13 October 2026
Reply from Hannells
Hi Svetlana!
Thank you for your review of your moving experience with our Alvaston sales team.
We're pleased to see that you were happy with the service, the sale went smoothly and that you would confidently recommend them. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Very helpful and efficient team
12 October 2026
Reply from Hannells
Hi Stephen!
Thank you for your review of your moving experience so far with our Chaddesden sales team.
We're please to see that you've been happy with the service having found them to be very helpful and efficient. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we wish you a smooth and steady journey towards completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
House Viewing
My estate agent Dawn was brilliant.
Made the process of house viewing so straightforward!
12 October 2026
Reply from Hannells
Hi Gabriela!
Thank you for your review of your moving experience with Dawn and our Allestree sales team.
We're pleased to see that you found Dawn to be brilliant and that she made the viewing process so straightforward. The team pride themselves on delivering a top service and Dawn in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you're looking forward to the start of a new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
I would highly recommend Hannells Alvaston
I would highly recommend using Hannells Alvaston. Their service is excellent from start to finish. Dealing with Heather to market my property was great, she was knowledgeable, professional and the process was smooth, effortless and I was very happy the service she provided. Debbie is after sales was also very helpful and had great communication throughout.
12 October 2026
Reply from Hannells
Hi Potts!
Thank you for your review of your moving experience with Debbie, Heather and our Alvaston sales team.
We're pleased to see that you would highly recommend the team after having found them to be knowledgeable, professional and finding the whole process smooth and effortless. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property. We wish you all the best in your new home and look forward to being of service to you again in the future when it's time for your next move!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
The service we received from hannells…
The service we received from hannells estate agents was impeccable, bonnie was very professional & knowledgeable on all levels of the requirements for the sale of our property, & the deal we received was excellent, we shall most definitely be using hannells estate agents, for the sale of our property, Thank you Bonnie...
24 September 2026
Reply from Hannells
Hi Karen!
Thank you for your brilliant review of your valuation experience with Bonnie and our Allestree sales team.
We're pleased to see that you found her to be professional, knowledgeable and that your experience with her was impeccable. The team pride themselves on delivering a top service and Bonnie in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we look forward to securing a buyer and getting you sold!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Brilliant experience selling our house…
Brilliant experience selling our house with Hannells. Great communication with the staff throughout and all went smoothly. Thank you
9 October 2026
Reply from Hannells
Hi Karen!
Thank you for your review of your moving experience with the Mickleover sales team.
We're pleased to see that you were pleased with the service provided, felt the communication was great and that overall it was a brilliant experience. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property we hope we can be of service to you again in the future should you have any property needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
So far so good!
Lily has been great to deal with so far!. Super efficient and friendly.
10 October 2026
Reply from Hannells
Hi Clare!
Thank you for your review of your moving experience so far with Lilly and the Allestree sales team.
We're pleased to see that you have found Lilly in particular to be efficient, friendly and great to deal with. The team pride themselves on delivering a top service and Lilly in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we wish you a smooth and steady journey towards completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Positive experience
We have our house up for sale with Hannells and so far we have had a very positive experience. Jess from the Chaddesden branch has been very supportive with all our enquiries and the communication has been brilliant.
5 October 2026
Reply from Hannells
Hi Bernadette!
Thank you for your review of your moving experience so far with Jess and the Chaddesden sales team.
We're pleased to see that it has been as positive experience and that Jess has been supportive and responsive. The team pride themselves on delivering a top service and Jess in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property. We wish you a smooth and steady journey towards completion - you're in great hands!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Staff are friendly and helpful
Staff are friendly and helpful, everything was explained
9 October 2026
Reply from Hannells
Hi NH!
Thank you for your review of your valuation experience with Heather and our Alvaston sales team.
We're pleased to see that you have found them to be friendly, helpful and that that you felt everything was explained. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to sell!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Really helpful and supportive throughout
9 October 2026
Reply from Hannells
Hi Peter!
Thank you for your review of your moving experience with our Chaddesden sales team.
We're pleased to see that you have found them to be really helpful and supportive throughout your purchase. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thanks again for your positive feedback and we hope you're looking forward to starting a new chapter in your new home!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Elly!
Thank you for your review of your moving experience with our Alvaston sales team.
We're pleased to see that you were happy with the service and felt they were great. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your appointment and we hope we can be of service to you again in the future should you have any property needs!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Fast appointment
Fast appointment
Quick supply of valuation and information
Many thanks
6 October 2026
Reply from Hannells
Hi Craig!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
We're pleased to seed that you were happy with the service and were provided with all the information you required. The team pride themselves on delivering a top service and will be delighted to see your review.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and if there's anything more we can do to help, please feel free to get in touch.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Jo was lovely from the chaddesden…
Jo was lovely from the chaddesden branch
Talked me through, listened to my views
Really good customer service
Will be using them for our house sale
7 October 2026
Reply from Hannells
Hi Katie!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
We're pleased to see that you found Jo to be lovely and that she listened and provided good customer service. The team pride themselves on delivering a top service and Jo in particular will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for your positive feedback and the team are looking forward to getting you moved whenever you're ready!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Couldn't have asked for a better estate agent
From the very beginning, Hannels stood out from the other estate agents I had valuations with. I was able to book my valuation very quickly and Heather was incredibly professional and knowledgeable. Shortly after leaving, she had already sent me a really useful and detailed file about my property. The whole experience immediately felt a level above the other valuations I'd had and I completely understand now why Hannels are so popular in Derby.
Then I had Debbie looking after my sale, and I genuinely couldn't have asked for anyone better. Best of the best. She was incredible throughout the entire process. She was always so quick to reply, call me, chase things, deal with issues and keep me updated. Whenever things became stressful, Debbie was there to explain what was happening and calm the situation down rather than leaving me wondering. I never had to chase anyone.
Selling a house can be incredibly stressful and I was also going through a particularly difficult time personally during the sale. Debbie's patience, kindness and professionalism meant a lot to me. Even when there were frustrating issues, she was constantly on top of things and made sure everything kept moving.
I genuinely feel like I got the best possible agent. From Heather making such a brilliant first impression to Debbie getting me all the way through to completion, the service has been exceptional.
Thank you so much, especially Debbie. You've been an absolute star and I couldn't recommend Hannels highly enough. ❤️
7 October 2026
Reply from Hannells
Hi Greta!
Wow! Thank you for such an amazing review of your moving experience with Debbie, Heather and the Alvaston sales team.
They really do pride themselves on delivering a top service and seeing customer feedback like this really does make a difference. The whole team, Debbie and Heather in particular, will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property. We wish you all the best in your new home and hope we can be of service to you again in the future! ❤️
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Reply from Hannells
Hi Rhian!
Thank you for your review of your valuation experience with Oliver and the Littleover sales team.
We're pleased to see that you found him to be helpful and that your received prompt and excellent communication. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for trusting us with the sale of your property. The team are looking forward to securing a sale and getting you moved!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Have used hannells before so I'm using…
Have used hannells before so I'm using them again.never had a problem ,they are polite cheerful so here I am .
4 October 2026
Reply from Hannells
Hi Roy!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
We're pleased to see that you have always found them to be polite, cheerful and have been satisfied with the service. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation (again!) and if there's anything more we can do to help, please feel free to get in touch!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
Very efficient process with realistic…
Very efficient process with realistic expectations set and very clear explanations of the process and costs
6 October 2026
Reply from Hannells
Hi David!
Thank you for your review of your valuation experience with Jo and the Chaddesden sales team.
We're pleased to see that you found the process to be efficient and that Jo set realistic expectations with clear explanations. The team pride themselves on delivering a top service and will be delighted to see your comments.
On behalf of everyone here at Hannells, thank you for inviting us to provide you with a valuation and we hope we can be of further service to you should you decide that now is the time to get moving!
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
We had our property valued a year ago…
We had our property valued a year ago and was fine with that but after substantial property renovations etc we thought we'd consider our options and get a re-evaluation. They under valued us by 10-15k
3 October 2026
Reply from Hannells
Hi Peter,
Thank you for your feedback. We’re sorry to hear that you were disappointed with our recent valuation of your property.
Our valuations are based on current local market conditions, recent comparable sales and our experience of what buyers are currently prepared to pay. While we fully appreciate the improvements you’ve made to your home since our previous visit, unfortunately the cost of renovations doesn’t always translate directly into the same increase in market value.
We understand that another agent may have a different opinion, and ultimately the market will determine the price a property achieves. Our responsibility, however, is always to provide an honest and realistic assessment based on the evidence available to us at the time.
We wish you all the very best with your future plans and if there's anything more we can do to help, please feel free to get in touch.
Kind regards,
Benjamin Brain
Sales & Marketing Director
Hannells - A Moving Experience...
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