Handsandface Reviews 2

I ordered a black Newgate clock in February, 2012. I waited over five weeks for the item to arrive. When it didn't arrive, I contacted the vendor, but received no reply. Luckily, I paid with Paypal and this makes it easy to dispute the transaction and get the money back. On my behalf, Paypal contacted the vendor - and this time they replied! However, they wrote about some items that we completely unrelated to my original order. I wrote to HandsandFace again to clarify my order and received no reply. I finally asked for my money back via PayPal and they decided in my favour. The website for HandsandFace might look nice, but don't be fooled. The service is chaotic at best. Save your time and money and shop elsewhere.

On the 24/07/11 I ordered the Karlsson Crystal Sunburst Wall Clock which was showing in stock on the H&F website. H&F were not the cheapest but were showing stock which was why I placed my order with them. With 10 days passing and no delivery I decided to follow up the order with H&F only to be told that they were out of stock and waiting for their supplier to deliver further stocks. I felt this could have been communicated to me instead of me having to chase them to see where my purchase was. I was then told on the phone that I would be contacted once they could confirm the stock availability and delivery date. This did not happen and the next thing I knew was that my purchase had arrived on the 10/08/11 (18 days after ordering). The product is good, and the H&F website looks good but I was really disappointed with the overall service provided. I suggest calling before purchasing to check their stock availability is correct.