The Handmade Christmas Co Reviews 

3,996
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 161 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products are wonderfully designed, beautifully made, carefully crafted, and arrive very quickly to their destinations. People also deeply appreciate the exceptionally secure packaging, wonderful presentation, and the consistently high quality of the festive items received. Buyers often point out how helpful the support team is when answering questions about tracking or personalizing orders. Some reviewers were not happy with unexpected delivery delays, late arrivals, and occasional shipping issues that happened during peak holiday periods. Consumers additionally noted minor imperfections in customization, such as missing characters on names or uneven wood finishes on a few specific items.

What people talk about most

Product

People report high satisfaction with the products, frequently praising the excellent quality, beautiful... See more

Quality

Customers expressed great satisfaction regarding the high quality and beautiful design of the products.... See more

Delivery service

Consumers find delivery service to be generally satisfying, with many reviewers highlighting prompt dispatch... See more

Order

Reviewers express great satisfaction regarding their order experience, highlighting user-friendly websites... See more

Service

Reviewers highlight positive aspects of service, praising the amazingly great and 1st class delivery that... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Handmade Christmas Company were superb. The items they made for us were lovely but one stocking has the hanging loop on the wrong side. I contacted them and the immediate response was that a repla... See more

Rated 5 out of 5 stars

I was absolutely delighted with the products received. I was a little dubious about ordering the Xmas box as I wasn’t sure on the size or finish I’d receive, however it is absolutely fantastic, so ple... See more

Rated 5 out of 5 stars

Used the Handmade Christmas Company a few times now , they never disappoint… Beautifully made, they look so beautiful and so jolly for Christmas Eve. They had a beautiful fragrance on them too. O... See more

Rated 5 out of 5 stars

I ordered personalised Christmas crackers and am very, very happy with them. They are just great! I had contacted with The Handmade Christmas Co regarding delivery times and received a reply almost... See more


4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.7

All reviews

(3,996)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Christmas suprise

The item purchased was of very high quality and delivery was very very quick even though order placement was close to Christmas

22 December 2025
Unprompted review
Rated 5 out of 5 stars

Christmas Sacks…

Over the years I’ve ordered a few Christmas sacks for my grandchildren, Lovely sacks, would hesitate to order more! Great communication from the company.. Thanks

19 December 2025
Unprompted review
Rated 5 out of 5 stars

A Fantastic Product at a Great Price

Santa's passport is a fantastic product at a great price; I loved it so much I bought 3 more to give as gifts! Highly recommend, 5 stars. Arrived in good time as well. Thank you!

18 December 2025
Unprompted review
Rated 5 out of 5 stars

The Handmade Christmas hampers gave…

The Handmade Christmas hampers gave good service from the point where we ordered till delivery to our top clients. Communication with customer service was easy and they were prompt in replying. Hampers even got delivered one day earlier than expected.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

I wanted to say a huge thank you to the…

I wanted to say a huge thank you to the team at The Handmade Christmas Company. The personalised baubles are beautiful, the packaging is exquisite and the customer service is second to none. A big thank you to Billy for expediting my order and Victoria for personally delivering my items in the evening. I can't thank you both enough for going that extra mile.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful company

Wonderful company! I ordered x2 personalised Xmas eve boxes for my children and they are perfect! Amazing quality, fast shipping, cannot fault them at all. Price was amazing too!

Thank you!

13 December 2025
Unprompted review

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