As a car dealer I had problem dealing with customer claims that left me frustrated. After speaking with a Handler Protect agent named Conor I decided to give them a try to cover my customers.... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Having made a claim for a repair on my son's vehicle and initially feeling frustrated with the lack of progress, I eventually got put onto Cian and have to say that he was a pleasure to deal with. He... See more
Company replied
I had a great experience with Jimmy at the Handler warranty company. He truly went above and beyond to make sure my claim went through smoothly. He kept me updated every step of the way, explained eve... See more
Company replied
If I could give 10 starts I give 15 stars We’ve been working with Handler Protect (Sean) for a while now as a dealer, and honestly they’ve been best in the game From our experience, the whol... See more
Company replied
Company details
Written by the company
Händler Protect is the only true “Exclusive” Dealer Repair Plan provider in the UK.
Contact info
PO Box 1631, GU22 2XL, Woking, United Kingdom
- 0800 088 7889
- feedback@handlerprotect.com
- www.handlerprotect.com
4.2
Great
2K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing service! Would highly recommend.
I had some issues with my car this is the second time I’ve contacted this company and once again Cian has been incredibly helpful and efficient, really impressed with the service would highly recommend , thank you!
5 January 2026
Unprompted review
Reply from Händler Protect
Hi Becks,
Thank you for your fantastic review. We are really pleased to hear that you have received great support from Cian on more than one occasion and that everything was handled efficiently for you. It is great to know you would highly recommend us.
Best regards
Händler Protect
I would like to thank Cain Roe
I would like to thank Cain Roe, from the warranty repair team, for a great response, a helpful member of staff, who sorted out all my issues with the warranty. I have no issues with Cain and the company,no back to calls, and great customer service.
Kind regards
Shane Webster. Thanks again.
5 January 2026
Unprompted review
Reply from Händler Protect
Hi Shane Webster,
Thank you for your lovely review, Shane. We are really pleased to hear that Cian provided a great response and was able to sort everything out for you with no delays and clear communication. It is great to know you were happy with the service.
Best regards
Händler Protect
Absolutely a scam warranty not worth…
Absolutely a scam warranty not worth the paper it's written on ,they challenge reviews and trust pilot remove them check out
17 January 2025
Unprompted review
Reply from Händler Protect
Hi Angela Fox,
Thank you for your feedback. We are sorry to hear that you feel this way.
For clarity, we do not challenge or remove genuine reviews. Trustpilot’s policies and moderation processes are managed independently by Trustpilot, and any removal of content is done in accordance with their own guidelines, not at our request.
If you would like us to review a specific repair claim or discuss your experience in more detail, please contact us with your plan number and vehicle details and we will be happy to look into it for you.
Best regards
Händler Protect
I was declined any payment towards…
I was declined any payment towards repairs to car all engine as well. I have gold cover. I paid out £1100 for all the work and Handler not offered a penny back. In my eyes another rip off warranty company. Don't waste your money on this company.
18 December 2025
Unprompted review
Reply from Händler Protect
Hi Shaun Hoult,
Thank you for your feedback. We are sorry to hear that you are unhappy with the outcome of your repair request.
The Gold plan can only cover repairs where the evidence supports a sudden mechanical or electrical failure of a listed component that occurred after the plan began. Where the information provided by the garage indicates that the issues are related to wear, deterioration, or the general condition of the engine rather than a single sudden failure, the repair would not meet the plan criteria and cannot be authorised.
We would be happy to review your case again so we can confirm exactly how the decision was reached. If you can provide your plan number and vehicle details, we will check the file and issue a further response.
Best regards
Händler Protect
They denied my warranty claim due to…
They denied my warranty claim due to the age of the car for an injector but still happily took the money for the policy when I got it out.
24 December 2025
Unprompted review
Reply from Händler Protect
Hi Josh N,
Thank you for your feedback. We are sorry to hear you are unhappy with the outcome of your repair request.
For clarity, we do not decline claims based on the age of a vehicle alone. All repair requests are assessed against the terms of the plan and the evidence provided by the garage. Repairs can only be approved where the information supports a sudden mechanical or electrical failure of a listed component that has occurred after the plan began. Where the evidence indicates wear, deterioration, or a pre existing issue, it would not meet the plan definition of a sudden failure.
If you would like us to review your case in detail, please contact us with your plan number and vehicle details and we will be happy to take another look and confirm the assessment.
Best regards
Händler Protect
Amazing Company
Absolutely gutted had a issue with my car in such a small time frame so close too Christmas and Cian came too the rescue and resolved my issue and got me back on the road so quickly cannot say a bad word about how he handled my query and how quickly Cianand his team managed to resolve and respond and deliver amazing thanks so much and have a fantastic Christmas guys all the best ❤️❤️🫶🙏
23 December 2025
Unprompted review
Reply from Händler Protect
Hi Aaron Lomas,
Thank you for your wonderful review. We are really pleased to hear that Cian was able to step in quickly and get you back on the road, especially at such a difficult time of year. It is great to know that you were happy with the way everything was handled and how fast the team responded.
Best regards
Händler Protect
This company is poor to say the least
This company is poor to say the least, cars come with “gold” cover that’s clearly states in black and white what it covers, the fault in question was 1000% covered and listed in there “gold” cover but yet they manage to worm there way out of things by manipulating terminology used to get out of it. So! Basically they just take peoples hard earned honest money who think there covered to line there own pockets, if your not going to pay out on honest failures then just stop now, it’s disgraceful and any one who is involved in this company should be ashamed. Don’t bother it’s not worth the paper it’s written on, jokers
23 December 2025
Unprompted review
Reply from Händler Protect
Hi Samuel Stead,
Thank you for your feedback. We are sorry to hear how strongly you feel about your experience.
All repair requests are assessed strictly in line with the terms of the Gold plan, using the information supplied by the inspecting garage. A repair can only be approved where the evidence supports a sudden mechanical or electrical failure of a listed component that occurred after the plan began. Where the information indicates that a component has worn or deteriorated over time, it does not meet the plan definition of a sudden failure and cannot be authorised.
We would be happy to review your case in detail so we can confirm exactly how the decision was reached. Please contact us with your plan number and vehicle details and we will arrange for the file to be checked and a full response issued.
Best regards
Händler Protect
Great job Cian Roe
I had a problem, but Cian Roe sorted everything and now I'm happy.
Thank You
23 December 2025
Unprompted review
Reply from Händler Protect
Hi KonstantinsGalanins,
Thank you for your review. We are really glad to hear that Cian was able to sort everything for you and that you are happy with the outcome.
Best regards
Händler Protect
Great service from Cian and his team
Great service from Cian and his team, after my clutch needed replacing.
23 December 2025
Unprompted review
Reply from Händler Protect
Hi Jonathan Hayward,
Thank you for your review. We are really pleased to hear that you received great service from Cian and the team during your repair.
Best regards
Händler Protect
Highly recommend Handler Protect, thank you Cian Roe!
Highly recommend Handler Protect.
This is my second time that I had to use your services.
Very professional, helpful and friendly staff.
Hats off to Cian Roe for giving an amazing customer service, this made me extend my policy and recommend it to my friends and family.
Thank you for taking care of our problems.
23 December 2025
Unprompted review
Reply from Händler Protect
Hi Clint Eastwood,
Thank you for your fantastic review. We are really pleased to hear that you have had another positive experience with us and that our team has been professional, helpful and friendly throughout. It is great to know that Cian’s support has given you the confidence to extend your plan and recommend us to others.
Best regards
Händler Protect
Incredible Customer Service
After a pretty confusing back and forth with the company, Cian Roe gave me a call to sort everything out and expedited the process of getting my warranty paid out very handily. Incredible customer service from Cian!
19 December 2025
Unprompted review
Reply from Händler Protect
Hi Moiz Maqsood,
Thank you for your great review. We are really pleased to hear that Cian was able to step in, clear everything up, and get things moving quickly for you. We appreciate your kind words about his customer service.
Best regards
Händler Protect
Not impressed by any means !!
Let’s just say one star says it all
Like many others I got the Gold 18months cover with the 2016 car I bought and yes it’s useless, I had spoken to somebody regarding how it works and was sent a link and told to open it to see what I need to do, BUT I was not told this would start the 30 day claim I was informed if it’s going to be over the 30 days the garage is to on their headed paper send them why it’s going to be over what needs doing basically all they required plus the amount which was £444.86 at that time that was all done on the 6th November 2025 well within the time frame and even though I was told alongside my mechanic who also spoke to them letting them know the tensioner had exploded and replacement cam belt I needed would be covered !! well’ I’m still waiting for that reply!!
In the meantime my car now needs camshaft and valves replacing so my bill is around £1700 and of course it’s been Declined, even when I sent an email explaining why I disagree with the ‘Declined ‘ And regarding what we were both told on different days that was still ignored and everything again Declined !!
I got an email I’m out of the 30days, so why are we told don’t worry just send on the garages headed paper an email explaining why we were over which he did, So means nothing obviously, and the best of it all is Don’t do anything until we hear from them, okay so how do we know what’s wrong with the car until it’s stripped down it’s another get out clause…
So, because no one is or was willing to be honest or at least help out plus also ignore the email they received from Roberts tyres ( Full Garage ) on the 6th Nov 2025 in the time frame I will be taking all this to a higher body !!
Oh and my car has been in the garage since the 21st October over 2 months now !!! but what do they care, it’s not their car is it, I have a health condition / mobility so I’m stuck getting out and about and I now have to find the money to cover now a bigger bill and yet they said the cam belt and tensioner would be covered So,£444 towards the huge bill I’ve got coming in what’s that to them, Nothing !!
22 December 2025
Unprompted review
Reply from Händler Protect
Hi Michelle Woodford,
Thank you for your review. We understand why you are unhappy with the outcome and we appreciate you sharing your experience.
To clarify the position, every customer is given a 30 day window from the date a repair request is logged to provide the required documentation so that we can assess the issue that has been reported. In this case, the information we needed was not supplied within that timeframe, and by the time further details were received the vehicle had developed a different and more significant fault than the one originally reported.
If you would like us to review the file again, please contact us with your plan number and vehicle details and we will be happy to take another look and confirm everything on record.
Best regards
Händler Protect
Dont bother if you have an "older vehicle"
I purchased a second hand car, 2012 plate which I understand is an older car, however, I have all documentation to prove it has been well taken care of and also very low mileage for a car of its age. My car was running fine and well until one morning when I went out to start it up. It wouldn't start but the electronics etc were working. I took it into the garage approved by handler protect for a full diagnostic report and breakdown of cost to repair as well as an explanation of what had gone wrong. The engineer at the garage wrote a report stating that the cars starter motor had jammed, something that he said was completely unpredictable and not a wear and tear issue. I sent all of the information to handler protect only to be denied on the grounds of it being "wear and tear". If this had been a wear and tear issue i would have fully understood and not even bothered to go through the process of trying for a reimbursement as it states this in their handbook. It also took almost a week for them to review the case and give me an answer though they say 2 days. Do not use handler protect if you have a somewhat older vehicle, no matter the condition of it, its pointless.
19 December 2025
Unprompted review
Reply from Händler Protect
Hi Daniella Robinson,
Thank you for your feedback. We understand why this has been frustrating for you.
Repair requests are assessed strictly in line with the repair plan terms and can only be approved where the evidence supports a sudden mechanical or electrical failure of a listed component. Where information indicates deterioration or failure consistent with wear or the end of a component’s serviceable life, this would not be covered under the plan.
We have been trying to contact you to discuss this and review the details, but we have not yet received a response. If you can get in touch with us, we will be happy to take another look at the case and go through everything with you.
Best regards
Händler Protect
This warranty came free with the car
I recently had a conversation with Cian from Handler Protect, and I have to say it was a genuinely positive experience. Cian was very informative and insightful about the work being done on my car, and he provided excellent customer service throughout. He was understanding, clear, and helped resolve the issue efficiently. I really appreciate the call and the care he took.
15 December 2025
Unprompted review
Reply from Händler Protect
Hi Rajeeb choudhury,
Thank you for your great review. We are really pleased to hear that your conversation with Cian was helpful and informative and that he was able to resolve the issue efficiently while keeping everything clear. We appreciate your kind feedback.
Best regards
Händler Protect
A warranty on a 10 year old car.
A warranty on a 10 year old car.
Every problem will be classed as wear and tear.
There doesn't appear to be anything that would actually be covered.
There is no point in having a warranty for an older car as nothing would be covered.
19 December 2025
Unprompted review
Reply from Händler Protect
Hi Arfur,
Thank you for your feedback. We have reviewed this review and the previous one, however on both occasions no identifying information has been provided. As a result, we have been unable to confirm that there is an active repair plan in your name or review any specific case.
Without a plan number or vehicle details, we are unable to verify whether a policy exists or assess any repair request. If you do have a repair plan with us and would like this looked into, please contact us directly with the relevant details so we can review it properly.
Best regards
Händler Protect
Really good experience
Really good experience in the end, Cian was really helpful and sorted the issue I had out really quickly minimising my stress which I was grateful for.
17 December 2025
Unprompted review
Reply from Händler Protect
Hi Ruth,
Thank you for your great review. We are really pleased to hear that Cian was able to resolve the issue quickly for you and help reduce the stress. We appreciate your feedback.
Best regards
Händler Protect
Cian was very helpful and polite
Cian was very helpful and polite. Explained everything very clear. Very happy with service.
17 December 2025
Unprompted review
Reply from Händler Protect
Hi Natalie Jobson,
Thank you for your kind review. We are really pleased to hear that Cian was helpful and polite and explained everything clearly for you. We are glad you were happy with the service.
Best regards
Händler Protect
Cian Joe has been fantastic in dealing…
Cian Joe has been fantastic in dealing with this repair request. Top service.
16 December 2025
Unprompted review
Reply from Händler Protect
Hi Zulfikar Bhutto,
Thank you for your great review. We are really pleased to hear that Cian was able to support you and provide top service with your repair request.
Best regards
Händler Protect
Smooth and Stress-Free Warranty Claim Experience
I had a car warranty claim with Handler Protect and the whole experience was far better than I expected. From start to finish they were prompt, professional, and extremely courteous.
A special mention has to go to Cian, who was incredibly helpful on the phone. He explained everything clearly, kept things moving, and sorted everything out for me quickly and painlessly. It really took the stress out of what could have been a frustrating situation.
Excellent service overall — I wouldn’t hesitate to recommend Handler Protect to anyone dealing with a warranty claim.
16 December 2025
Unprompted review
Reply from Händler Protect
Hi Carl,
Thank you for your wonderful review. We are really pleased to hear that your experience exceeded expectations and that everything was handled promptly and professionally. It is great to know that Cian was able to explain everything clearly and take the stress out of the situation for you. We truly appreciate your recommendation.
Best regards
Händler Protect
Keen helps me to sort out my claim and…
Keen helps me to sort out my claim and I had a very good experience with protect handler.
12 December 2025
Unprompted review
Reply from Händler Protect
Hi Hassan Ali,
Thank you for your review. We are really pleased to hear that Cian was able to help you sort out your claim and that you had a good experience with Handler Protect.
Best regards
Händler Protect
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