Have used Hancocks for over 14 years now and can honestly say if I’ve ever had any queries the staff have always been able to help and Hancocks supply mostly everything I need with each order. Deliver... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really pleased with my order from Hancocks. I ordered a mix of sweets including chewy, fruity, sour, chocolate and bubble gum varieties and everything arrived quickly and well packaged. The selection... See more
Company replied
First time using Hancocks and would 100% recommend. The site itself was easy to use for both set up of account and ordering. Delivery came quicker than expected which was a bonus. The quality of items... See more
Company replied
Absolutely fantastic customer service. Hancocks was able to fulfill a bulk order at quite short notice and at a great price. The process from start to finish was smooth and well coordinated and I al... See more
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Company details
Written by the company
Hancocks is the UK’s largest confectionery wholesaler, serving a wide range of businesses with the very best bulk sweets, chocolate and much more throughout the year. Our range is bursting with pick n mix sweets, all kinds of chocolate, big brands and seasonal stock for the biggest dates in your calendar, such as Christmas, Easter, and Halloween.
Contact info
Jubilee Drive 25, LE11 5DA, Loughborough, United Kingdom
- 03302020903
- website@hancocks.co.uk
- www.hancocks.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Delivery company lets them down
The service and support is brilliant, sadly the delivery company you use is having an impact on your company. The DPD delivery driver is very rude and unhelpful.
5 May 2026
Reply from Hancocks
Good Morning, Thank you so much for your kind review and feedback. Have a great weekend. 😊
Thanks
Amelia CS
Delivery came faster than expected
Delivery came faster than expected! So happy with the quality and quantity of the products themselves!
28 April 2026
Reply from Hancocks
Good Morning, thank you so much for your lovely review it is much appreciated. I hope you have a lovely weekend. 😊
Thanks
Amelia CS
An Excellent Confectionery Company
An Excellent Confectionery Company. Always A Pleasure To Buy From With Trust & Confidence. Highly Recommended Service For All Orders & Great Communication Throughout.
7 May 2026
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a wonderful day :) Thanks Courtney CS
Very good customer service 5 star
Very good customer service 5 star
Special offers never any stock, even when first launched.
Very slow free delivery option, when others can do next day free.
7 May 2026
Reply from Hancocks
Hello, thank you for your lovely review regarding out customer service. I do apologise for the issue with the shipping options, I will pass this over :) Thanks Courtney CS
Easy shopping Expensive delivery
Everything really good apart from delivery charge. Starting at £10-99 is a bit excessive & it only gets more expensive??
7 May 2026
Reply from Hancocks
Hello, thank you for your review, I do apologise regarding the shipping prices, I will pass this to the correct team to review. Have a lovely day, thanks :) Courtney CS
Rapid Delivery
Ordering process fine.
OOS items clearly identified.
Rapid delivery.
Invoice arrived with 24 hours of requesting.
17 April 2026
Reply from Hancocks
Hello, thank you for your review, and I do apologise for this. I will pop an email over directly to get this sorted :) Thanks Andrea CS :)
I ordered a load of stuff and they sent…
I ordered a load of stuff and they sent it to me. It was good quality and well packaged. Have used before and will use again. Top marks.
1 May 2026
Reply from Hancocks
Hello, thank you for your lovely review we do appreciate this, have a lovely day. Thanks Courtney CS
Great service,boxes were heavy he…
Great service,boxes were heavy he bought them this was very helpful
5 May 2026
Reply from Hancocks
Hello, thanks for your lovely review, we do appreciate it Have a lovely day, thanks Courtney CS
Not been in fir a while but I'll never go back to Sheffield branch ever again
Not been for a while since we've moved, went to Sheffield yesterday to buy s bag of walkers toffee, the number we used for nearly 10 years didn't work. Whoever it was who served me was so rude towards me, none of the older staff were in and he's clearly new. When I walked in, he looked at me as if I was a piece of dog crap. He's been like that with me how many others has he been like this with!!!!!!!
8 May 2026
Unprompted review
Reply from Hancocks
Good Morning, I do apologise for the issues you have faced in our store, please do email website@hancocks.co.uk, and FAO it for Courtney Cantrill, I will be more than happy to look into this for you :) Thanks Courtney Cs
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate this. Have a lovely day, thanks Courtney CS :)
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, thanks Courtney CS :)
Quick to order
Quick to order, delivery was fine. The only issue was the strawberry pencils are hard instead of soft!
28 April 2026
Reply from Hancocks
Good Afternoon, thank you so much for your kind review it is much appreciated, i hope you have a lovely weekend. 😊
Thanks CS
Reply from Hancocks
Hello, thank you for your lovely review, we do appreciate it. Have a lovely day, Thanks:)
Great choice
Great choice. Good prices. Easy to order. Delivery always on time.
What else is there?
28 April 2026
Reply from Hancocks
Hello, thanks for your review, we do appreciate it. Have a lovely day, thanks Courtney CS
Quick and easy service
Quick and easy service. The app has a great choice of product to choice from its quick and easy to use and the delivery service is amazing, even through the parcels where early 😀.
30 April 2026
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Courtney - CS
Reply from Hancocks
Hello, thank you for your lovely words, we do appreciate it. Have a lovely day, Thanks Courtney CS :)
I love the company
I love the company, love the choice of sweets, I would honestly give a 5 star if not for one constant issue, when I order tub sweets, most often you get a couple that are damaged, may not be you, its the courier your using. I know you do your best to protect goods, but the courier must throw them boxes about. I dont bother ringing, cause I cant be bothered with the hassle of sending back.
23 April 2026
Reply from Hancocks
Good Morning, thank you for your review, and I do apologise for how you feel this is not what we want to see or like to see for our customers, I will pass this over to our courier. Thanks Courtney CS
Reply from Hancocks
Thank you so much for your kind review! We’re really pleased you’re happy with the products and delivery. We truly appreciate your recommendation!😊
Thanks Amelia CS
Reply from Hancocks
Hi,
Thank you for your kind feedback, we really appreciate this.
Courtney - CS
Easy to order and delivery on time.
24 April 2026
Reply from Hancocks
Good Morning, Thank you so much for your kind review it is much appreciated. 😊
Thanks Amelia CS
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