HalloweenCostumes.com Reviews 

I ordered my Halloween costumes on October 21st with Premium 1 day shipping and never received my items. It’s not after Halloween and have no need for them anymore. I’ve disputed the transaction with my bank and hoping it gets taken care of. This company is a scam as I can see there was a lot more people like me waiting for nothing. I want a full refund and you can keep the items. My order number is 30505442

Purchased the 5.5' Radioactive Sit Up Decoration. It looked good on the site and it fit my theme. It took over a week to arrive. Didn't put it out until 2 weeks before Halloween due to weather. After one week of minimal use (you have to push the button for it to activate), it stopped sitting up. I replaced batteries and it still doesn't sit up.

This item cost $60 and when I received it, I was underwhelmed with the quality of the decoration. Cheap foam feet for one. Having to manually press a button for it to work is ridiculous and shows how little money they put into the components. Every other decoration is motion or sound activated but this $60 piece of junk requires you to press a quarter sized button to get it to work.

I contacted the company and spoke via chat explaining that my decoration stopped working. That person said they'll have their "Customer Service" team look into it. Never heard back. I contacted them again and now I'm being told that it's too late to do anything as I've passed the time for any replacement or refund.

Went back and forth, and was told nothing could be done because the window had passed to get a replacement or refund.

This is very poor customer service for something that cost $60 and is so cheaply/poorly made. It takes well over a week for these items to arrive and the clock is ticking from the time the order was placed.

At any rate, this is poor service and there's no understanding or compassion. In light of that, I would never recommend this company for ANY products based on this experience.

I will certainly let as many people know to be careful and very cautious when buying anything from this company. As Halloween approaches next year and they spam social media with how great their products are, I'll be there warning unsuspecting suckers like myself.

I ordered 2 costumes, both of which arrived on time and no problems with the costume itself other than them not fitting.

I contacted their customer service via email to request a return, however almost 2 weeks later there has been no response and then received an automated email informing me that because they are unable to respond to a large number of emails they have received over the last 2 weeks my email will now be marked as closed!

I'm not even going to bother emailing them again as no doubt if they don't get back to me my email will be closed again, and there's only a 30 day window to return items.

I suggest you only buy from them if you are absolutely sure you won't need to return anything, otherwise don't waste your time and money.

Costume bottom ripped into shreds about twenty minutes after my son got to school. Sized appropriately just extremely poor quality. Had to cut off the leg portion so he could wear out to trick or treat. Absolutely not worth the money.

Less than 1- they send broken products, don't accept any contact from customers- emails/phone and online not accessible for customer assistance but more than happy to take your money. Don't deal with this fraudulent company.

Gayle Purdue

To customer service response-Our order was placed on the 25th & 26th of July using my email address
and if you had of bothered actually addressing my concerns in my 8 emails, I'm sure my order details would have been easy to find. Email responses saying you are too busy and for customers to contact in other ways is unacceptable.

This was my first and definitely my last purchase with this company. I’ve been trying to return a costume since before Halloween and well within the 30-day return window, but it’s been impossible to reach anyone.

If you call, you’ll be placed in a queue with 127–147 callers ahead of you- good luck waiting on hold. If you email, you’ll never get a response. If you try the chat box, it just redirects you to a broken return link and claims someone from the company will contact you- no one ever does.

Now that I’m past the return window, I still haven’t heard a word back. Clearly, this company has a serious customer service issue that they’ve chosen not to address. As a business owner, I would like to give them the benefit of the doubt to respond. Hopefully, this review will prompt a call or email from someone who can finally resolve this issue.

Extremely Disappointed! Order Never Arrived and No Customer Support

I placed an order with HalloweenCostumes.com on October 27, 2025, and paid an extra $9.99 for express shipping to ensure my costume would arrive by October 30, 2025 — in time for my first grandchild’s first Halloween. The order never arrived, and as of November 3, the tracking still shows it sitting in LaGrange, Illinois.

I reached out multiple times, received three different reference numbers (3A5-30978376-00E9, 082-309BE0B8-0028, and my order #31129112), and was told I was “number 130 in the queue.” No one has resolved my issue, and no refund has been issued.

Halloween is over, and I paid for a delivery service they did not honor. Their “no return” policy makes no sense when the item was never even delivered.

This experience was incredibly disappointing and stressful. I will never order from this company again — and I strongly advise others to avoid them as well. If you need your costume on time, look elsewhere!

— Kimberly T.

I bought a full costume 2025-10-05. the “Full Moon Werewolf.” When it arrived, the package only contained the head. I emailed customer service, and they replied sarcastically: “Could the costume be inside the head?” It would be physically impossible to squash an entire werewolf costume into the head. I responded that this wasn’t the case and asked them to send the rest of the costume or give me a refund. No reply. I’ve emailed several times with no luck. So, think very carefully before ordering from this site. It’s hard to get in touch with the company if something goes wrong.

Order nr: 29275280

Costume that I kept was great and have no issues with this.

I have however received poor response regarding the costume I did send back. Confirmed delivered 24 days ago and I have heard nothing from the company. Have wasted so much time on the online chat trying to speak to someone and no response. Sent in an email request and got no response.

Utterly unacceptable when it's a lot of money spent. Would put me off ordering from here again.

I ordered a halloween costume accessory and paid for the express shipping so it would arrive in time for Halloween. It didn't arrive and it's still in transit. I wrote to customer service and still have not heard back from them.

I’ve bought a few costumes from them over the years — hit and miss, never perfect, but never a real problem either. This year, I ordered close to Halloween and even paid extra for their super-uber one-day shipping. What did I get? They sent a completely wrong costume. Does your staff read?

I ordered their top-of-the-line Ursula inflatable outfit. What did they send? What arrived? A shepherd’s costume, that’s what! Not even something remotely usable — no sexy anything, just a complete miss. My 2025 Halloween was ruined. All the prep work — accessories, hair and makeup appointments — gone to waste.

I am/was furious, disappointed, and honestly heartbroken. Really was. Their team disappeared for the holiday, their customer service is practically nonexistent, and their glitchy website gave me trouble from the start. That—should’ve been my warning.

On their biggest day of the year, they fumbled completely. No wonder their rating hovers around 2.7 — that’s being generous.

Completely unacceptable. I expect a refund and for them to make this right — maybe even cover next year’s costume, since this one’s a total loss. Ewwww Halloween Costumes dot com, you are severely disappointing. My costume wasn’t cheap either. You suck bigtime.

My first time ordering. Costume measurements were way off. Called in to customer service waited 50 minutes. Rep was very kind tried to give me an exchange or credit but her Manager refused. Not good business!

Update: after writing this review the company did refund me my full purchase amount. Very grateful for that! Too bad it had to come to me writing a poor review before they took action though…

I have been trying to contact this company ALL WEEK and have had no luck with a response. I have tried all social media’s, calling and every time I try to access the “24 hour” webchat it says unavailable. My costume was meant to come on Thursday at the latest and here we are after Halloween. I have a Halloween party tonight that I now am going to be unable to attend as I have no costume. It’s not like it was a cheap costume or cheap delivery! Terrible customer service and setting unachievable expectations with no communication.

The no exchange or refund policy during the Halloween season is insane; obviously it would be the busiest time period for this company…they should be more flexible with assisting their customers, but they offer zero help. Also that policy wasn’t even disclosed before purchasing. The prices are ridiculous for products that are so cheaply made as well; spent over $100 for a costume that looked like it was falling apart. Genuinely the worst company I have ever purchased from and I wish I had read the reviews before wasting my money. Total scam artists and I hope I have warned others to avoid this company.

I ordered a costume with delivery date of 10/29-10/30. Delivery stays updated late on 10/30. Not enough time to get another costume. My daughter had no costume to wear to school. She was so disappointed. I’ve read multiple other complaints saying the same thing so it can’t be just a shipping issue. The company is horrible

Everything runs extremely small, and their return policy is a complete scam. I will never purchase from them again — this is the first and last time. I’ll also be disputing the charge with my credit card company. It’s unbelievable that an online retailer has such a terrible return policy. Accepting returns is the right thing to do, especially when customers can’t try on items before buying.

Item sent was not true to size, it says .ca but it is shipped from USA, they do not take returns between 20th of October to end of October. Which I understand in certain circumstances. But no shipping and 18% restocking fee After pay shipping back to them. Its less then half the price paid for costume. Cheap junk. Better off buying from a local establishment. Will never buy from them again. Fool me once. But I should of read the policy before hand. So that is on me.

Order never arrived even though it says it was meant to be delivered 2 weeks ago. Tracking says it has been Shipped out from the US - had I known it’s not a UK/EU retailer, I wouldn’t have ordered. And no email available to contact the customer service, just a phone number which I cannot call from the UK. It might be a genuine company but if you are outside of the US - don’t bother ordering.

Ordered, and guaranteed on the website and via chat that it would arrive by October 29, for a party on the 30th.
According to UPS, it's now not arriving until November 1st.

Tried getting in contact with the company, but got booted out. Honestly, just wish I could get a refund at least for the shipping, since ordering it so close was my mistake. However, it did ship out the same day I ordered it.

Shocking and exceptionally disappointing. Took an order a week ahead of Halloween with extra paid for express delivery and cancelled the order the day before Halloween.......thanks for leaving me with no time to re-order and sat waiting on my money being refunded!