Halen Môn - Anglesey Sea Salt Company Reviews 24

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

A guy who works there basically accused me of stealing, even though I'd already bought £47 worth of products from their overpriced shop. Was in the cafe after every other customer had left and he sai... See more

Company replied

Rated 5 out of 5 stars

We really enjoyed our trip behind the scenes with our guide Sam. We have visited Halen Mon before and finally succumbed to visit on a very rainy November day and found ourselves wondering why we haven... See more

Rated 5 out of 5 stars

I recently visited Halen Mon with my mum on a wild weather afternoon. We were very lucky to grab the last couple of spots on a tour and had a great time; it was fascinating to learn the story of Hal... See more

Company replied

Rated 4 out of 5 stars

Excellent presentation from Sam. Very informative and interesting. Good to try different types of salt at the end. Would have been nice to try more of the sauces although the Salted Caramel is delic... See more

Company details

  1. Food Manufacturer

Written by the company

Halen Môn's products simply make life more delicious. From organic approved, hand-harvested sea salt to our multiple award-winning Oak Smoked Water, our condiments and ingredients add an adventurous edge to your dishes, always with with one eye on sustainability. Our family-run business ships worldwide from our Saltcote in Anglesey, and we run regular Behind the Scenes tours so you can come and see how we make our outstanding sea salt. We have a design-led gift shop on site selling local foods, kitchen and homeware, and a café, listed in the Good Food Guide, which is open in the summer.


Contact info

3.4

Average

TrustScore 3.5 out of 5

24 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic seaweed barrel baths

We booked two seaweed barrel baths and it was an amazing experience. The water was so warm and remained so throughout the 45 minutes. The seaweed added a silky oil to the water and left our skin feeling refreshed and pampered. The views were amazing and the staff were really informative and friendly. We will definitely be encouraging our friends and family to go and we'll be back again soon.

24 October 2025
Unprompted review
Rated 1 out of 5 stars

Avoid

A guy who works there basically accused me of stealing, even though I'd already bought £47 worth of products from their overpriced shop.
Was in the cafe after every other customer had left and he said to me " they are cameras " . Avoid this place if you can. The staff think they are too important to serve you ....see other review where someone has said they were 15 minutes in the shop whilst staff watched them through the doors. Pathetic!

22 September 2025
Unprompted review
Halen Môn - Anglesey Sea Salt Company logo

Reply from Halen Môn - Anglesey Sea Salt Company

Thanks for taking the time to share your experience here and on Google. We are very sorry you didn't have a good visit with us. Having chatted to our team I believe there may have been a misunderstanding - as with lots of businesses, we have a camera on the cafe when we are quiet so we know when customers arrive and we can help them. I can only apologise that you were left waiting, and we are always looking at ways we can improve.

Rated 5 out of 5 stars

A great experience

I recently visited Halen Mon with my mum on a wild weather afternoon. We were very lucky to grab the last couple of spots on a tour and had a great time; it was fascinating to learn the story of Halen Mon and try some of the salt. Our guide Sam great.
My mum then had a ridiculously good time in the shop before we headed out to the cafe for a beer and brownie.
We really enjoyed the afternoon; everyone was friendly and helpful and the whole vibe was very pleasant and relaxing.

22 August 2024
Unprompted review
Halen Môn - Anglesey Sea Salt Company logo

Reply from Halen Môn - Anglesey Sea Salt Company

Thanks so much for taking the time to share this review, we're so glad you had a good time and Sam looked after you. Hope to welcome you back

Rated 1 out of 5 stars

Fantastic salt but poor customer service

My partner and I have been enjoying your salt products for years. We visited the shop when we’ve been in the area of Anglesey and purchased numerous other items from the shop.

As we are getting married in North Wales, in a small intimate ceremony, we thought we would include some of your products in the gift bags we are producing for each room where people are staying including products that reflect the local area. I emailed last year about how to go about a small bulk order; no response bar a general we will respond within 48hrs. Then nothing. I left it till closer to the time. I then emailed again on the 26/3/25. I received a response to say I would hear from someone within 48 hrs. Then another response where I had been copied into an internal email discussing my request. I responded to say I wasn’t sure the message was for me but looking forward to working with you. Again, no response to either my initial request on the 26/3 nor my response to say I look forward to working with you.

I appreciate that it was a small order of 16 small canisters of charcoal sea salt and 16 bars of soap and 6 boxes of oils. All I needed to know was how best to order them, whether a discount could be offered (happy either way) and some help. We are 5 weeks out from the wedding and I have sourced other products. Our deepest desire was to support the local Welsh economy.

Left feeling very disappointed that emails and requests have been ignored.

19 April 2025
Unprompted review
Halen Môn - Anglesey Sea Salt Company logo

Reply from Halen Môn - Anglesey Sea Salt Company

Good afternoon, thank you so much for taking the time to review us and share your thoughts.

I have emailed you directly about this issue, but wanted to reply on here too. I am very sorry to hear you experienced difficulties with our team when you enquired about an order for your wedding.

We have some new members of the team, and unfortunately we didn't respond to you as promptly as we normally do. I can only apologise and assure you that we are in discussions to ensure it doesn't happen again.

We have sent you something to wish you well on your wedding day and hope to welcome you back soon. Best wishes, Jess

Rated 3 out of 5 stars

Great quality salt!

10 January 2025
Unprompted review
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Reply from Halen Môn - Anglesey Sea Salt Company

Thanks for sharing this review, we really appreciate it. Of course we are always aiming for five stars so do let us know if there are any ways in which we can improve.

Rated 5 out of 5 stars

Great story, well presented

We really enjoyed our trip behind the scenes with our guide Sam. We have visited Halen Mon before and finally succumbed to visit on a very rainy November day and found ourselves wondering why we haven’t done this event before. A fascinating story presented really well by Sam. A nice way to get away from the weather for a bit, lovely coffee too.

23 November 2024
Unprompted review
Rated 2 out of 5 stars

Environmental impact of factory’s heavy smoke

The 2 stars are reflecting the impact on the environment. The constant smoke coming out of the factory is unfortunately extremely damaging for the environment. Please sort it out asap

13 September 2024
Unprompted review
Halen Môn - Anglesey Sea Salt Company logo

Reply from Halen Môn - Anglesey Sea Salt Company

Thank you for your review. Please could you give us a few more details about the date you visited us, which facilities you visited, and how the smoke affected you when you came?

Rated 4 out of 5 stars

Excellent presentation from Sam

Excellent presentation from Sam. Very informative and interesting. Good to try different types of salt at the end. Would have been nice to try more of the sauces although the Salted Caramel is delicious. Hopefully the cafe option can become an indoor facility?

19 August 2024
Unprompted review
Rated 2 out of 5 stars

Not a critique of the tour but the…

Not a critique of the tour but the product, we bought a 15g pot which looks nice but when you open the packet of salt inside it doesn’t even half fill the container what absolute robbery you would think you would get at least a nearly full pot for the price!

20 June 2024
Unprompted review
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Reply from Halen Môn - Anglesey Sea Salt Company

Thanks so much your review, we really appreciate it. We're sorry that you are disappointed in the level of salt found in the product, we have to leave some space for the product seal. Our sea salt is hand harvested and is the only UK salt to be a protected food name, as well as being a B CORP, and we are proud to be a very high quality. We really hope to welcome you back.

Rated 5 out of 5 stars

Extremely interesting

Following a recommendation from a friend we decided to pay a visit. We hadn’t pre booked a tour but we were reassured there were spaces for us. Our tour guide was Sam and he was very knowledgeable and took our group on an interesting tour. The video at the start was great and the salt tasting was amazing who knew there were so many tastes. The gin tasting was awesome. The use of salt brought out the tastes of the botanics. A bottle may have been purchased! Thanks Sam!

22 May 2024
Unprompted review
Halen Môn - Anglesey Sea Salt Company logo

Reply from Halen Môn - Anglesey Sea Salt Company

Thank you so much for taking the time to share such positive words - we really appreciate it and hope to welcome you back soon.

Rated 5 out of 5 stars

Everything I've ordered from them has…

Everything I've ordered from them has been excellent, particularly love the smoked water. In my experience the aroma/flavour is much milder than suggested but it is the only such product in the UK that does not contain flavourings so I hope it will be available for years to come! Also appreciate the environmental packaging and quick delivery.

21 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent visit and accessible by all…

Excellent visit and accessible by all ages.
Really enjoyed this tour and learnt so much. We had a young to old with us who all also enjoyed the visit. The staff were friendly and patient. Our guide was Rob who was also very informative but entertaining. The salt (and gin) tasting was also a nice touch. I would recommend to anyone. Sea Zoo and the farm tour (i cant remember the name) are right next door and also excellent so this is a good place to spend a full day.

17 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service

I was pleasantly surprised by the quick service. My order was acknowledged immediately and picked the same day. Shipping to USA was less than a week and my gifts arrived well before Christmas

22 November 2022
Rated 5 out of 5 stars

Superb salt

Superb salt! But the goods I ordered were delivered promptly, undamaged but without excessive packaging

8 November 2022
Halen Môn - Anglesey Sea Salt Company logo

Reply from Halen Môn - Anglesey Sea Salt Company

Thanks so much, great to hear

Rated 5 out of 5 stars

Good products

Good products, easy to order, very friendly service. Halen Mon has become a go to Christmas gift supplier for me.

1 November 2022
Unprompted review
Halen Môn - Anglesey Sea Salt Company logo

Reply from Halen Môn - Anglesey Sea Salt Company

Thanks so much

Rated 5 out of 5 stars

Top-notch salt

Top-notch salt and customer service

10 November 2022
Halen Môn - Anglesey Sea Salt Company logo

Reply from Halen Môn - Anglesey Sea Salt Company

Thanks so much

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