Trying to fool people by offering 3 months for free yet they send a bill Every month to try and swindle people to pay for Nothing, its a very bad Company and they also try to fool old people in this m... See more
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I recently terminated my apartment contract because I’m moving to a new place. I’ve been a Halebop customer for three months under a one-year contract. The first three months were free, but I was... See more
Company replied
Today I contacted support to have information about an invoice I need to pay. The first thing you see when entering halebop platform is that they have problems with the email so it is not possible... See more
I have had contact with the costumer service for a couple of times (various questions) and they have helped me always in a good matter. The internet speed is exactly what I am paying for and I never h... See more
Company replied
Company details
Written by the company
Vi på Halebop är otroligt glada och mäkta stolta över att ha mottagit utmärkelsen ”Sveriges nöjdaste privatkunder mobiltelefoni 2021” från SKI – Svenskt kvalitetsindex. Det är faktiskt 12:e gången på 14 år! Men vi blir aldrig mätta, det ger oss bara mer förtroende att göra vår grej. Att vara trovärdiga och schyssta på riktigt. Och det tar vi med oss nu när vi också blivit med bredband!
Contact info
Stjärntorget 1, 169 79, Solna, Sweden
- www.halebop.se
2.9
Average
10K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 55% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
received another massive bill to day…
received another massive bill to day for surf in England the thing is i had my roaming off so it couldn't. plus flight mode on . Still received a bill for 4 days 470kr . explain that . no help in the shop a bill is a bill they say . the only time a used messenger was when I talked to my wife once a night while connected to my mums WiFi. absolutely descusting way to treat pepole basically robbing me. so me all my family a friends are all changing to a better company not a government owned one. were you will never win against. bye bye .avoid this company like the plaque.. if you want to investigate
but I'm pretty sure it will be in your favour.
27 December 2023
Unprompted review
Reply from Halebop
Hi! So sorry to hear this 😢
We would like to investigate this further, so we will send you an e-mail where we will be asking for more information about this case. Please respond to it so we can look into this ❤️
Stay on top!
Halebop
// Pontus
I'm rating the quality of customer…
I'm rating the quality of customer onboarding. I signed up through Bredbandsval and received a confirmation of order email from them. Since then I have not been contacted via email a single time from Halebop (6 months ago). Rude awakening to be sent a reminder for unpaid invoices from a bill collector. Presumably these invoices are sitting in an unattended postbox. Of course it's my fault for not attending to a new service with sign up and direct debit, as I usually do. However Halebop as a provider of internet access could be expected to communicate with clients over internet! I used to have Ownit who welcomed me immediately and sent me monthly email updates to tell me the status of my payments. Hello Halebop we are in the 21st century! I will be looking for a new provider when I'm past their 12 month contract.
11 December 2023
Unprompted review
Reply from Halebop
Hi!
I'm so so sorry to hear this!😭😭
Everytime we get an order for broadband, we always send out a text message to the phonenumber you entered into the order to tell you if the order went through successfully or if something went wrong. Could it have been that you entered an incorrect number in the order?
At this time, we unfortunately cannot send out these types of messages through e-mail, but we will gladly take your feedback and make sure it is sent to the right department❤️
If you want to leave more feedback, you are more than welcome to use this link❤️ https://www.halebop.se/tyck-till
Stay on top!
Halebop
// Pontus
Grym Black Friday rea på Apple Watch 😎
22 November 2023
Reply from Halebop
🤩🤩
Stay on top!
Halebop
// Pontus
Reply from Halebop
Great to hear Wilma!😍🤗
Stay on top!
Halebop
// Pontus
Good and honest service
8 November 2023
Reply from Halebop
Hi Sarah!
Super fun to hear you are satisfied with your conversation you had with our seller and we hope you will be super satisfied with your order from us.
You make our day, wonderfull you! Thank you for this nice review💟
All the best, Stay on Top - Halebop!
// Amanda
Reply from Halebop
Hejsan Tore!
Kul att höra att du är nöjd.
Vi hoppas att du kommer att fortsätta vara nöjd med våra tjänster.
Tack så mycket för att du tog dig tid och gav ett betyg.
/Jimmy N
Reply from Halebop
Hi David!
Thank you!
// Joel
Reply from Halebop
❤️
Bra service
13 October 2023
Reply from Halebop
Hejsan!
Oerhört roligt att höra du är nöjd med oss som operatör och med våran kundtjänst!
Tack för detta fina omdöme😊
Allt gott, Stay on Top - Halebop!
// Amanda
Bra service
9 October 2023
Reply from Halebop
Halloj Jessica!
Härligt att höra att du gillar våran support och du fick hjälp med ditt ärende!
Du gör våran dag med detta fina omdöme😍
Allt gott, Stay on Top - Halebop!
// Amanda
Bra service
3 October 2023
Reply from Halebop
Halloj Elin!
Du gör våran dag fina du! Tack för detta fina omdöme💟
Allt gott, Stay on Top - Halebop!
// Amanda
Den var bra 😁
3 October 2023
Reply from Halebop
Hello Cecilia!
Härligt att höra du är nöjd med din chatt som du hade med oss och vi hoppas du blir super nöjd med din nya finfina telefon! 🎉
Vi tackar dig för att du tog din tid att lämna detta fina omdöme till oss!
Allt gott, Stay on Top - Halebop!
// Amanda
Bra service
29 September 2023
Reply from Halebop
Tjena Angelica!
Superhärligt att du tycker det!😍
Stay on top!
Halebop
// Pontus
Good offer from the person who took my…
Good offer from the person who took my case. Good service
29 August 2023
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