Halcyan Water Conditioners Reviews 

Great experience from start to install - Chris helped guide us through why the Halcyan is better than our old Water Softener for our needs and helped find a plumber in our local area who's installed it before.

We installed the Halcyan H2o9 water conditioner in October 2024. We are very happy with the performance of this unit. Since installation we have noticed a marked reduction in limescale accumulation on bathroom taps and porcelain. Any deposits that do occur are easily removed during routine cleaning.

The device worked well at first. We all noticed the diffrence, and there were visibly fewer markings in the shower, and taps etc. However, after five months, its performance has droped significantly to just a fraction of what it was. Shampoo not lathering like it used to, Unfortunatly, as the reviews confirm, Hacyan seems more focused on arguing the point rather than fixing problems, making it difficult to get a replacement or refund. If they actually looked after people who had issues, it would stop new buyers being put off. This is exactly how a company ends up failing. Even if you don't agree, just refund me and move on, arguing and being difficult lead to this review !!

Very good 👍 I am very happy

I have been very impressed with Halcyan the customer service is second to none Chris in particular is very knowledgeable and a pleasure to deal with.
I purchased a system for my mum ( I was originally going to get a softener as that is what I have ) as she is elderly and didn’t want her carrying heavy bags of salt and bending down to put them in a softener and also to fit a softener would have needed a long pipe run from the front of the house to the back with visible pipes that had to be boxed in ect.
So I searched for a alternative for halcyan it solved all the issues we had around installing a softener ( it’s been in now over a year and no sign of any limescale )
My own water softener has now packed in after only 6 years and a purchase price of £2000 and I am of course out of warranty ( only 3 years given )
So I have now purchased a halcyan for my own home saved my self a fortune as this system is cheaper and I won’t have to keep buying salt. And I am covered under warranty for 30 years 🙌🙌

I'm very happy with the product - noticing the difference in water softness immediately, and the company were very helpful and efficient when I was sorting out the guarantee.

I have installed this little miracle piping, as I call it, in a flat recently. What clever technology!! Saving space, time and money in the long run!
Fantastic customer service with Chris answering all my questions in a professional manner.
I am so happy with the product as I don’t have to clean all those white spots in the shower glass enclosure anymore.
It is so revolutionary that I am considering to install one in our summer home in Greece!!
Thank you team for such a wonderful product
Margarita

Honesty they did not try and sell the unit to me, I felt informed and they allowed me to make my decision in my own time. This is the second unit I have purchased as it does what it says on the tin, easy to install and saves space and a lot of hassle refilling the salt in the old water softener.

I recently had the halcyan conditioner installed and initially we had no issues but for the last 4 to 6 weeks we are seeing large amounts of lime build up inside our dishwasher and kettle. I'm not sure if the conditioner is removing all the built up scale in my water system or if it's not working at all. I've emailed my concerns to the the sales rep I was dealing with but yet to receive a reply. I have read all the information on their website but can't find anything on what we are seeing. I'm concerned that I just wasted €1300 including fitting on something that's making my water system worse.

As installers for Halcyan, we decided to get a unit ourselves, so from both points of view we are impressed! As a company we find them easy to deal with, happy to help and you can speak to someone when you need to, as a customer, the very same! We have now installed this amazing device for a fair number of our clients and they are all impressed, you can taste the difference immediately, let alone all the other benefits.

Whilst the product has made a small difference to the water and subsequent cleaning away of build up on shower screens I take issue with the website claims which, in my experience, are not true.
The site claims that it ‘removes old limescale’ but if that is the case I wouldn’t expect to see any limescale in my toilets at all. But there certainly is and I have had the product installed for over 6 months.
The claim is also that the calcite build up on shower screens is like a powder and it can easily be wiped off with a wet cloth. This is also very far from the truth.

I have made contact and complained and the goalposts keep on changing because now it depends on the part of the country we are in as to how effective it will be. When I spoke with them on the phone prior to buying the product they knew full well I was in a hard water area. They also claim that the video I sent through shows that the calcite is easily being removed …. But it requires elbow grease to do it and the calcite product is definitely not a powder that can be easily wiped away.

To be clear the claims on their website are simply not true and require some ‘small print’ to actually be honest about what this product does or in this case does not do. If they feel that I am being unfair then I would suggest that their legal team contact me about the misrepresentation of the facts with regards to this product.

They did respond …. But it took them two months to do so. My issue is that the realise does not simply ‘wipe off’ and I still need to use a cleaning product with it. It is easier admittedly but it is no where near as easy as they suggest.
If they wish to contact me directly I would suggest they do so!
It is comical that they offer to use my video to demonstrate how their product works because it does not do what they say it will do.....simple as that.

We've had the in-line water conditioner for two years now. We definitely see an improvement in the water quality - there is less lime scale and it is easier to remove. However, it is far from the perfect solution. We still suffer from lime scale in our appliances, most noticeably the kettle, and it builds up in the less obvious places such as under the toilet rims, in shower door crevices etc. Lime scale remover cleans it off if it is applied before the scale builds up too much. After two years though I'm still not satisfied with the overall outcome and intend to install another saltless solution to remove the remaining scale. I should add we live in an area of hard water (Oxfordshire).

Initial conversation with Halcyan was very informative and their commercial clientele gave me confidence in their conditioner product. It is now fitted and working very well. It has totally eliminated limescale and is a much better idea than a softener filling you with sodium!

Our Halcyan water conditioner was easy to install in a very restricted space which was a big advantage. It has reduced the amount of hard limescale generally but we still need to de-fur the kettle and showerhead from time to time. Overall we would definitely recommed it.

I purchased my Halcyan water conditioner last year and so it’s been working around 6 months. Initially, I didn’t see a difference, however over the last two months I really can. My shampoo and body wash now bubble (previously the water was so hard there wouldn’t even be a sud). I can also see that it’s starting to make a difference on the taps, which had been badly marked by previous timescale. I would definitely recommend.

Great product. Well worth the investment.
Before it was fitted, I descaled taps, kettle etc. And the results are great. No need for descaling products any more. I can’t see inside the washing machine or dishwasher but I assume they are no longer scaling up, so should last longer.

I’m delighted with my Halcyan Water conditioner. We have virtually no scaling on any devices 2.5 years since we installed it. I knew we needed to get a low maintenance solution, and it also needed to not affect water for the garden. It’s been an ideal solution. Heartily recommended.

As a water softener owner myself, I wanted to fit one in my daughter's new flat for its health benefits. However, the layout of the plumbing and landlord's restricts made this impossible.
The Halcyan water conditioner proved to be a great alternative solution to the above. Before fitting, limescale in London was a nightmare, caking itself on all stainless steel surfaces.
However, immediately after fitting, the water had a much nicer feel for washing as the limescale no longer sticks to surfaces.
Most notable differences a month after installation, are much healthier feeling skin and hair when washing, plus the inside of the dishwasher now sparkles, with improved cleaning of dishes, too.
I am really pleased with this alternative to a water softener, especially as it is a fit and forget unit, rather than continually having to buy and load salt as with a softener.

Living in a house with water supplied by a local spring, limescale was a real issue, but after lots of research we installed a Halcyan filter, it was easy to install and limescale now a thing of the past. Highly recommend.

We love our Halcyan Water Conditioner - so much so that we moved house with it! As long-term residents in an area of hard water, finding the right long-term solution was important to us, with a particular focus on the most environmentally-friendly solution. Our Halcyan has worked brilliantly for more than 7 years now and significantly reduces the effort of keeping on top of scale within our house. We've been so impressed that we have now added a Halcyan unit to our recently refurbished brewery business premises in the local area - it was a no brainer!