I had bought a LIM jacket from Haglöfs a little over a year ago, and noticed a tear that could have been caused by me or by a material fault. So I contacted customer service, and they replaced the jac... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought a Haglofs GoreTex jacket a few years back which has been great, smashed mountains all over the UK and Europe and was gutted when my zip started to malfunction. Spoke to Vuong at customer servi... See more
Company replied
I recently contacted Haglöfs regarding my Duality AT3 boots. I was missing the interchangeable midsoles and reached out to see if I could purchase them. To my surprise, the customer service team (shou... See more
Company replied
I've a few pieces of Haglöfs equipment including a vintage pair of Couloir 2 goretex sallopetes. On my return from a ski trip I went to remove the braces to wash the pants and a plastic buckle sna... See more
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Company details
Written by the company
We come from Sweden, a country of extreme weather and extensive landscape. Where rolling lowlands and running rivers give way to thick forests and snow-capped mountains. A place where the outdoors isn’t just a far off place, it’s in the fabric of our culture and community. We explore with curiosity and a commitment to creating gear that will support anyone, anywhere in their own outdoor adventure—from walking through the forest to reaching the peak of a mountain. An attitude of innovation is at the core of our history. We were founded in 1914 by Wiktor Haglöf, a visionary with a dream and a toolbox. A carpenter by trade, Wiktor was determined to create a backpack that would withstand the necessary journeys through the country, no matter the conditions. From humble beginnings, our story evolved, and so did our offering. Seeking constant progress, we’ve ventured into new territory, creating technical designs that set a new standard in craftsmanship and committing to do all we can to ensure that the outdoors will still be there for future generations to explore. We’ve pioneered a new standard for perfection, but, like Wiktor, we never stop innovating.
Contact info
Sweden
- www.haglofs.com
4.8
Excellent
505 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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My claim was dealt with very quickly…
My claim was dealt with very quickly and very efficiently and I am very happy with the outcome. Haglofs are sending me a new jacket.
9 January 2026
Unprompted review
Reply from Haglöfs
Hej Elizabeth,
Thank you for taking the time to share your experience! We’re really happy to hear that your claim was handled quickly and efficiently, and that you’re pleased with the outcome. We hope you’ll enjoy your new jacket, and please don’t hesitate to reach out if you need any further assistance.
All the best wishes,
Haglöfs
Customer Service
Very impressed with the customer…
Very impressed with the customer service! Had a fault with the jacket and whilst I didn’t get an immediate response due to the Christmas period, as soon as they were back online they made it clear that they were going to resolve the issue. Now just waiting for the replacement to be sent!
14 January 2026
Unprompted review
Reply from Haglöfs
Hej!
Thank you very much for your nice feedback! How nice to hear that you are satisfied with our customer service.
We really appreciate your patience during the Christmas period and are glad that we were able to help you as soon as we were back. We hope that your replacement jacket will arrive with you soon.
Please do not hesitate to contact us again if you have any questions or need further assistance.
Kind regards,
Haglöfs Customer Service
Requested information was provided very…
Requested information was provided very quickly. Great customer support.
12 January 2026
Unprompted review
Reply from Haglöfs
Hej Vlad,
Thank you so much for your kind review! We’re so glad to hear that you are satisfied with our service and that we provided the product support you were looking for. We truly appreciate your feedback!
Wishing you a lovely day,
Haglöfs
Customer Service
Great response from the team.
Very responsive from the team and just the rest I was looking for for product support. 10/10.
8 January 2026
Unprompted review
Reply from Haglöfs
Hej Callum,
Thank you so much for taking the time to write us a review. We’re so glad to hear that you are satisfied with our service and that we provided the product support you were looking for. We truly appreciate your feedback!
All the best wishes,
Haglöfs
Customer Service
Absolutely fantastic customer support…
Absolutely fantastic customer support over 1 year after the original purchase
10 January 2026
Unprompted review
Reply from Haglöfs
Hej Sean,
Thank you so much for taking the time to share your thoughts! We're so glad to hear that you are satisfied with our service.
Wishing you all the best,
Haglöfs
Customer Service
Noel was extremely helpful and fast to…
Noel was extremely helpful and fast to reply! Very happy with the outcome - thank you.
9 January 2026
Unprompted review
Reply from Haglöfs
Hej Anna,
Thank you for your kind feedback!
We’re very happy to hear that our customer service team was able to help you quickly and that you’re pleased with the outcome. We truly appreciate you taking the time to share your experience.
Wishing you a lovely day!
Haglöfs
Customer Service
Durable brand with sustainable attitude to repairs
I bought some fantastic thick softshell sallopettes in 2011 which get used every winter and are still going strong. I somehow recently shrunk the webbing belt in the wash which meant the pants are too baggy. Haglofs kindly sent me a new one so I can continue to use them for many more years. Very good kit and a very sustainable attitude.
22 December 2025
Unprompted review
Reply from Haglöfs
Hej Amanda,
Thank you for your kind review!
We’re so glad to hear that your trousers are still going strong after all these years, and that we could help you extend their lifetime with a new belt. Your feedback is greatly appreciated!
Wishing you all the best,
Haglöfs
Customer Service
Proffessional Approach
I was impressed by the customer-oriented approach to exchanges/returns and the extremely planned and well-structured operational process. Everything proceeded as mentioned, at the time promised and in the promised manner. Thank you, Haglöfs Team.
15 December 2025
Unprompted review
Reply from Haglöfs
Hi!
Thank you very much for your kind words and for taking the time to share your experience!
We are really pleased to hear that you are satisfied with both our handling of returns and our operational processes. Everything running smoothly, according to plan and with the customer in focus is exactly what we strive for.
Thank you for your trust in Haglöfs and a warm welcome back!
Kind regards,
Haglöfs Customer Service Team
My brand new down jacket missed a…
My brand new down jacket missed a zipper puller strap on one side, I emailed to the customer service and within 30 mins I got a reply that Haglofs will send us a new one. As always Haglofs product and customer service never let me down.
30 December 2025
Unprompted review
Reply from Haglöfs
Hej,
Thank you for your kind feedback! We’re happy to hear that our team was able to respond quickly and help resolve the issue with your jacket. If you ever need assistance again, we’re always here to help.
Wishing you a lovely start of the new year!
Haglöfs
Customer Service
Zipper repaired for free, far beyond guarantee
The zipper of my Haglöfs hardshell rain-jacket (that's more than 10 years old, but still my favourite jacket) lost a tooth. That made opening and closing less easy.
Customer Support suggested I send it back to Haglöfs Sweden, where it was repaired and sent back to me straight away for free.
Absolutely wonderful service, thank you so much!
18 December 2025
Unprompted review
Reply from Haglöfs
Hej Jacob thank you for your warm review. We are glad to hear that you are pleased with our service.
Hope you have a lovey afternoon and a Happy new Year
Best Regards
Customer Service Haglöfs
Very good customer support for spare…
Very good customer support for spare parts
22 December 2025
Unprompted review
Reply from Haglöfs
Hi,
Thank you very much for your nice feedback! We are happy to hear that you are satisfied with our service regarding spare parts. It is important to us that our customers can get the most out of their Haglöfs products, and we really appreciate you taking the time to share your experience.
Kind regards,
Haglöfs Customer Service
Customer service as it should be
Customer service as it should be, prompt, kind and helpful!
15 December 2025
Unprompted review
Reply from Haglöfs
Thank you for your great feedback!
We are very happy to hear that you found our customer service to be fast, friendly and helpful – just as it should be.
Many thanks for taking the time to share your experience and we look forward to welcoming you back if we can be of any help to you again!
Kind regards,
Haglöfs Customer Service
Excellent customer service
Excellent customer service: they provided me with the product measurements and technical details needed to find the right size and the product for me. Very attentive and quick to respond, considering the department's business hours.
The new site's guided size selection feature is also useful and helpful for an initial sizing analysis, except in cases where the customer has specific measurements.
The quality of the materials and the product construction are excellent. The offering is varied and wide, taking into account the cold climates of Northern Europe: it is divided into price ranges and focuses on specific sporting activities, but also offers products intended for everyday use. Recommended.
17 December 2025
Unprompted review
Reply from Haglöfs
Hej Valentina,
Thank you for your kind and detailed feedback. We’re glad our customer service and size guide helped you find the right size and product. We're so glad to hear that you appreciate the quality, construction, and range of our offering. Your feedback means a lot to us!
Wishing you all the best,
Haglöfs
Customer Service
I had an issue with my Hagløfs jacket
I had an issue with my Hagløfs jacket. I submitted pictures and a discription of the issue. Within 24 hours Hagløfs found a good solution and my predicament was remediated.
9 December 2025
Unprompted review
Reply from Haglöfs
Hej Atle,
Thank you for your kind feedback! We’re happy to hear that our team was able to respond quickly and help resolve the issue with your jacket. If you ever need assistance again, we’re always here to help.
Wishing you all the best,
Haglöfs
Customer Service
Elisabeth from customer service…
Elisabeth from customer service responded with all the technical information of the jacket I'm interested in. Excellent as Haglof is a transparent and honest company
11 December 2025
Unprompted review
Reply from Haglöfs
Thank you so much for your wonderful review! We truly appreciate your kind words.
We’re delighted to hear that Elisabeth was able to provide all the technical information you needed. Transparency and honesty are values we are proud to uphold, and it means a lot to us that you noticed.
Thank you for choosing Haglöfs, we look forward to assisting you again!
Extremely disappointed with quality control & customer service
I bought the Särna Mimic Hood and was very excited about it — it’s a beautiful jacket and was my favourite for daily use. Unfortunately, the experience after purchasing has been extremely disappointing.
After only a short time of use, the zipper on the pocket got completely stuck inside the inner fabric, making the pocket unusable. It was impossible to free it by myself, so I contacted Haglöfs customer service. They were helpful at first and provided a return shipping label so the jacket could be inspected and repaired.
However, when I received the jacket back, it was clear that nothing had been done. The zipper was still stuck in exactly the same way, and the jacket looked like it had been returned without even being properly opened or inspected. I took photos immediately when opening the box, and it was obvious the problem had not been addressed at all.
I trusted Haglöfs’ reputation for high quality and good support, so this was honestly very disappointing. I expected the issue to be taken seriously, especially since the jacket is still under warranty and this is not normal wear but a real defect.
I hope Haglöfs will improve their quality control and service process, because customers deserve proper inspection and repair — not having a faulty product sent back unchanged.
At this point, I cannot recommend this model or the service experience I received.
6 December 2025
Unprompted review
Reply from Haglöfs
Hej Guldana,
Thank you for sharing your feedback. We’re sorry to hear that you’re still experiencing issues with your jacket, and we understand how disappointing this situation must feel. Our goal is always to ensure that our customers feel confident in the products they purchase and the support they receive.
We have reached out to you via email to arrange having the jacket returned to us once again so we can perform a renewed inspection. The item was previously reviewed according to our standard protocol, but we are committed to taking another thorough look to help clarify what’s going on and determine the best next steps.
We appreciate your patience and the opportunity to reassess the case. We want to make sure you receive clear communication and a proper follow-up.
Hope you enjoy your day!
Haglöfs
Customer Service
Excellent products & great customer service
We have bought several items from Haglof over the past few years and the quality is great. Waterproof jackets and waterproof trousers that really are waterproof.
I needed some help with my latest order of hiking boots and Anelie in Customer Services was excellent with a prompt response.
This company is trustworthy and so far the clothing has been perfect for our outdoor hiking needs.
5 December 2025
Unprompted review
Reply from Haglöfs
Hej Lorna,
Thank you so much for your feedback! We’re so glad to hear that you’ve been happy with the quality of your Haglöfs gear over the years, and that your jackets and trousers have kept you dry out on the trails.
It’s great to know that our customer service team was able to assist you promptly with your latest order. We truly hope that you will enjoy your new hiking boots.
Thanks again for your kind review. We really appreciate it!
Wishing you all the best,
Haglöfs
Customer Service
Their customer service was very quick and helpful
Their customer service was very helpful. Quick to pick up the phone and dealt with my delivery problem (which was UPS’s fault, not theirs) very effectively
UPS’s customer service on the other hand is dreadful
3 December 2025
Unprompted review
Reply from Haglöfs
Hej,
Thank you so much for your kind review! We’re really glad to hear our customer service team was able to help quickly and get your delivery issue sorted out.
Wishing you a lovely day,
Haglöfs
Customer Service
Annelie helped me to pick-up my bag
Annelie helped me to pick-up my bag, despite problems with UPS. I appreciate a lot her efficient and warm answers and her actions !
2 December 2025
Unprompted review
Reply from Haglöfs
Hej Jean-Marc,
Thank you so much for your kind review! We’re delighted to hear that our customer service was able to assist you with your package despite the UPS issues.
Providing warm, efficient support is very important to us, and your appreciation means a lot.
Please don’t hesitate to reach out if there’s anything else we can help you with!
Haglöfs
Customer Service
excellent support
Unfortunately I had an issue with my brand new jacket, given how much I paid for it, I was really worried that all that money was going into the drain. However Noel from the support was really quick and prompt, swiftly resolved my issue.
Definitely a place to shop again!!
2 December 2025
Unprompted review
Reply from Haglöfs
Hej Salih,
Thank you so much for your kind words! We’re really happy to hear that you had a great experience with us and that your issue was resolved to your satisfaction. Your feedback truly motivate us to keep doing our best.
Wishing you a lovely day,
Haglöfs
Customer Service
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