Haden Birmingham Reviews 

Absolute Joke of A Company.

I reiterate an Absolute Joke of A Company.

Utterly, completely unprofessional, disgusting, despicable behaviour and a bunch of pathetic morons.

I took my vehicle to this garage to get the bonnet fixed. Despite numerous phone calls and promises to get the vehicle fixed using a valid warranty I had the company cancelled my claim because I made a complaint initially and made another complaint a second time round due to their unprofessionalism.

I have never experienced a company where the staff members give false promises they promise to ring you back but they don’t. The gentleman in there black basic customer service skills.

What an absolute joke.

They spoke to me in a rude manner calling it banter which I let slide because at the time I had not a lot of experience of how they maltreat their customers at the time.

First of all they hardly and never respond to emails I noticed that they respond to emails when they feel like they are forced to. This I found to be a total and absolute joke. They do not pick up the phone either and when you ring them it goes straight to voicemail sometimes and when they do pick up they have a nonchalant attitude to everything they do.

Terrible service I must say. I cannot believe in this day and age where everyone has a phone this company does not use their phone to communicate. What a joke.

The issue I have with this company is their unprofessionalism and how they just lie without any thought process. The experience I had with them is the lies they tell and how they contradict themselves.

This company lacks good customer service and the communication is so bad and most of the time non-existent it is beyond control. The staff members have no to zero etiquette and talk rudely to customers anyway that is the experience I had with them.

Despicable and horrendous attitude problems by staff members. I found out after dealing with them that they are extremely unpleasant. I ask myself why I took my vehicle to them in the first place to get an appointment is absolutely a joke it’s like they feel they are doing me a favour. Personally the experience I had with them I would not wish it on my worst enemy. I personally think the gentlemen in there are racist they act like they are friendly at first when you approach them but underneath I could feel deep racism oozing out of their character and demeanour.

Absolutely Wrong. They just straight up ignored any attempt at polite correspondence that I had to make several complaints to get my point across.

It came to a halt when at first I would laugh it off when they said I sounded feminine over the phone a statement I despised but just laughed it off when really they were taking the utter piss and trying to undermine my character.

What an absolute and utter joke. I do not appreciate being spoken to in that manner by these so called because I had the audacity to trust this company. Words cannot begin to describe how genuinely furious I am. I wouldn't recommend this place to my worst enemy and certainly not to anyone reading this.

Avoid at all costs.

I'm currently in the process of reporting them to whoever I can over all this because I am genuinely furious and it is insane that they've been able to get away with practices like this. I wonder how many other people have had the same experience and just didn't have the know-how to push back on it.

I am currently taking my vehicle to a proper garage going forward to get a professional work done to anyone reading this avoid these mugs.

I just want to say they lack basic human interaction. I tried to play it cool after much persuasion from myself and acting like a human being something that can't be said about them. The final straw came after they sent me rude messages on what’s app insinuating they treated me with respect. What an absolute joke.

I tried to be civil with them and deserve I need an apology but they just kept trying to mug me off and I found them to be rude, utterly and totally unprofessional.

The experience I have with them is they don't know how to talk to customers and until someone like myself brings this up so other people can learn from it this review will remain on here.

They thought I was a joke but they are the joke I reiterate this. Their customer service is bad and beyond belief.

I deserve an apology from the way I was treated by this company and I am leaving this review on here so that other people who deal with them know what they are dealing with beforehand.
They are not a business they don’t deserve a rating from me I am giving them a meaningless minus 1,000,000.

Disappointing experience.

Based on my experience, I was initially treated in a friendly and professional manner. However, I was later asked to pay £150 in relation to the MOT, which I did not expect. I have audio and video recordings of my interactions with the business.

I was concerned that issues I considered to be minor defects were cited as reasons for additional costs. I also did not receive a receipt for the payment despite expecting one.

As a result of these concerns, I am considering pursuing the matter through the appropriate legal channels. I would encourage anyone using this business to ensure they receive clear explanations of any charges and obtain receipts for all payments.

Rip off. Couple of them know what they're doing but they'll fob you off to some apprentice that knows nothing. 4 hour wait. Hugely overcharged. Avoid.

Absolutely appalling- they charge extortionate amounts- i left my car and they didn’t fix the issue, fitted brake pads incorrectly and the wrong size. they were only nice before i paid- after payment they were rude and disrespectful. I would consider them misogynistic. on one occasion one of the so called mechanics was using youtube to assess my car. I went back and forth with them for 7months and the issues just got worse

Absolutely useless garage. They clearly have no idea how to repair cars properly. I paid £500 for new brakes and front pads, and they fitted the wrong parts twice. Then they charged me another £1,500 to fix an oil issue, but the problem was never fixed. Instead, they caused even more damage, including issues with the injectors.

They offer a “warranty,” but they are not actually capable of fixing anything. They are only friendly and helpful before taking your money. After payment, everything changes.

Would NOT recommend this place to anyone. Completely unprofessional — cowboys, not mechanics. Avoid at all costs!!!

took my car for full service and gearbox serviceand oil leak the car was supposed to be with them for a day and half , it took over a week kept fobbing me off with excuses . then had it back and there was a turbo leak so it went back , had it back gearbox felt the same took it to another dealer and was told work was not carried out . do not trust them

Excellent knowledge and customer service. This garage is not interested in making a quick buck. I went in today for an engine management light. Fixed, in and out, minimum issue. Had I taken into Mercedes I know the outcome as it happens everytime I step into Solihull Mercedes... thank you chaps. You diagnose like the docs but actually get it right, which is unusual in these times!

AVOID AVOID AVOID Took my Mercedes in to get work . They broke my parking break and denied any liability . Then I get in my car ,they have literally let it run out of petrol that bad that the car was smoking.Power has also gone on the car which it didn’t have the problem when it went in , probably for letting the petrol get so low. They offered to plug it in but this would take more of my time and they wasn’t going to fix the issue for me so £170 to “find a pedal” but lose power after. Asked if someone test drove it they said no, who does brakes and doesn’t test them after. Absolute cowboys and a waste of time. If you want more problems than to begin with then bring here. Just check the rest of the reviews to realise there’s a pattern

Got gearbox service done for my merc GLA charged me £450 for normal service and gearbox car wasn’t running right drove it for about 4 months took it to another garage and had told me that gearbox service had never been done and there was a error code. Only posting this now cause I only just found out that the service wasn’t carried out. These guys charge you for a service that they never done. Cars all sorted now but never trust this garage can’t believe how a business can just take money off you and not carry out the work.

Don't believe them they ordered from China and the put in their website the shop in Birmingham and next day delivery
When I received defrant item and the quality is awful
I contact costumer services they das not responding
And they put a fake number no answer

They use artificial intelligence to change the bad reviews

I needed to clear the mess from a cowboy repairer, and I searched Haden via Google, which has quite a lot good reviews.

I walked in and asked for their comment on my Mercedes. The first impression is they are very busy, with a shop of around 10 staffs. They checked my car and cleared the problem step by step. Also they explained to me clearly what happened.

Personally I don't like to leave my car overnight and they are very efficient to fix my car in nearly one day. They are too busy and they don't have any time to do anything stupid to ask you more money. When you stay in their office and you will find never-ending enquiries and businesses so they just do their job right, and business from reputation.

All in all, highly recommend to Mercedes owners, they have expertise and genius parts for your car.

My Brilliant guys had a Q with my merc (P11) with a sensor - spent a lot of time trying to get it sorted then took it to them.. Problem solved they knew exactly what they were doing and what was wrong highly recommend them for everything. They were brilliant 🤩. Won’t be going to merc Tamworth!!

What a fantastic bunch of guys, I was quoted around £1800 to fix a sensor issues on my CLS350 CGI, not only Todd these guys reassure me, but also managed to settle my nerves, they advised and diagnosed the historical problem, they suggested I do a coolant flush first , and refill the correct coolant , with out charging me a penny, I can’t recommend these guys enough , yes I will be going back for my next service and mot

Had my usual annual service and MOT. The car was set up for the winter and all work that was needed was executed very quickly so I was back on the road as soon as possible. I would recommend Hadens always. Four of my friends have also used them with the same results

Great welcome, good advice and sensible pricing. Have had my wife's Merc
service done here now my sons Golf TDi..

a great service great garage run by great people!!
Thanks Haden you are fab!

Had an excellent service on our Mercedes here and was surprisingly well priced.

Owning a few Mercedes over the years, I was pleasantly surprised at the level of service and professionalism shown by this company.

A special thank you to the managers Ken and Howard who guided me through what could have been a costly and time consuming process.

Coming in at almost half the price of the main dealers I was able to get my vehicle fixed and back on the road within a few days.

Thank you once again to the team at Haden Birmingham.
A pleasure to deal with you all.

As a first time customer I decided to give this garage a chance and took my ML to be checked / repaired and serviced by Haden Birmingham. There was also a ticking noise coming from the dash board I wanted the garage to look at.I can honestly say the service I received was outstanding. My car was left with them for 2 days, as the garage was busy at the time and I was offered a courtesy car, free of charge. i highly recommended them.
Dev Wrca