I really do love the magazines and it has been just what I needed for starting into the hobby and not knowing how to paint. Only reason it’s not a 5 star rating is because we don’t get the same perks... See more
Company replied
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Review summary
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I love the magazines but the UK has options to buy single copies along with the subscriptions and for some that would be a game changer good example the infernus marines comes with 5 guys and the the... See more
Company replied
Lovely collection of Peter Rabbit cross stitch 4 season samplers. But lots of other patterns and ideas too. The designs can also be used individually or put together as a sampler as intended.
Company replied
Models arrive swiftly and with tracking. Awesome tips and tricks for painting. Easy to understand scenarios to learn to play. Even issues that have problems are addressed quickly and customer servi... See more
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Company details
About Hachette Partworks
Written by the company
A PUBLISHING COMPANY WITH A STRONG CREATIVE HERITAGE
Browse Our Website
Hachette Partworks publishes collectable series such as Marvel Graphic Novel Collections, Warhammer 40,000: Imperium, Peter Rabbit Patchwork Quilt and more!
THE LEADER IN PARTWORKS PUBLISHINGWe have an outstanding catalogue of both mass market and niche partwork collections, including our hugely successful, innovative craft collections such as Disney Cross Stitch and our exceptionally detailed build-up models such as Battleship Bismarck and Titanic as well as our high-quality book collections including Marvel, The Ultimate Graphic Novel collection and 2000AD: The Ultimate Collection.
With fascinating and inspiring editorial content across a wealth of subjects, and big-name licenses such as Marvel, Disney, DC and Games Workshop, Hachette Partworks create high-quality products across every genre.
At Hachette Partworks, we are at the forefront of collectables publishing in the UK.
Written by the company
- We have a rich creative legacy and an unparalleled catalogue of partwork collections that span across mass-market favourites and niche genres. From thrilling graphic novels to lifestyle, craft, model-making, we work with some of the world’s most iconic brands, including Disney, Marvel, DC, Warhammer, Dungeons & Dragons, Doctor Who, and Peter Rabbit.
Contact info
4.4
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Paypal issue
Paypal caused an issue with my subscription and the lovely customer service people sorted everything for me.
15 July 2026
Unprompted review
Reply from Hachette Partworks
Hi Kay,
Thank you for your review.
I'm so glad to hear this got sorted out for you! Your feedback is appreciated, I'll be sure to share it with the team!
We do hope you continue to enjoy your collection!
Kind Regards,
Brooklyn
Hachette Partworks LTD
Customer service team
Staff are always helpful
14 June 2026
Reply from Hachette Partworks
Thank you so much for your kind words! We're delighted to know that you've found our staff consistently helpful. We truly appreciate your feedback and will make sure to share your comments with the whole team. We hope you continue to enjoy building your collection with us. Kind Regards, Brook Hachette Partworks LTD Customer service team
Hachette Is Awesome
I was greatly pleased at how simple and fast it was to subscribe and how quick my first pack was shipped.
Great job!
16 June 2026
Reply from Hachette Partworks
Thank you so much for your wonderful feedback! We're delighted to hear that the subscription process was smooth and that your first delivery arrived promptly. It's fantastic to know you're happy with our service—you've made our day with your kind words. We hope you continue to enjoy collecting with us!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Exellent company have had many…
Exellent company have had many partworks from this company and they always helpfully when I have a problem
11 June 2026
Reply from Hachette Partworks
Thank you so much for your fantastic feedback! We're really pleased to hear you've had such positive experiences with us over the years and that our team has been helpful whenever you've needed assistance. It's always our aim to support collectors like yourself, and your continued trust in us means a lot. We hope you keep enjoying your partworks and that we can deliver many more collections you'll love!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Great customer support
Having been let down by the delivery company I got in contact with the customer service team and through prompt and efficient communication, my support advisor Skye, was able to get an order scheduled for me to rectify the issue! Incredible service as always and look forward to hopeful plain sailing for the rest of my subscription!
14 July 2026
Unprompted review
Reply from Hachette Partworks
Thank you so much for sharing your experience with us! We're delighted to hear that Skye was able to help you quickly resolve the delivery issue and get everything back on track. Your appreciation truly motivates our team, and I’ll be sure to pass on your kind words to Skye. We’re glad to have you as part of our community and hope the rest of your collection journey is smooth and enjoyable!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Over priced for what you get
I really think that it’s a nice idea however it’s very overpriced for what you’re getting. You don’t get a lot of pieces to paint. I’ve seen people overseas by the books for like two dollars or something to that nature three dollars maybe and the paint is not anything special, you could literally go to the craft store and buy a bunch of paint for less than one subscription. I wish I could pick what I wanted and be done with it because I’m really interested in the Alice in Wonderland some of the stuff that they show you you don’t get all the pieces in one subscription you get like a piece of this and a piece of that it’s not Conducive. I personally think it should be about $20 cheaper and I think I wouldn’t mind but currently I’m literally just waiting out for the picture that I want and they don’t canceling.
16 June 2026
Reply from Hachette Partworks
Thank you for taking the time to share your honest feedback and suggestions. I’m sorry to hear that you feel the value of the collection doesn’t meet your expectations and that the subscription model hasn’t worked out as you hoped, especially regarding pricing and the distribution of pieces. I completely understand how frustrating this must be when you’re passionate about certain items like the Alice in Wonderland collection.
If you’d like us to look into your subscription further or if there’s anything specific we can do to improve your experience, please contact us at customer_service_uk@contact.hachettepartworks.com with the subject "TrustPilot Review," including your subscription number and full address. We’d be glad to assist you directly.
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
Great support. Build is going well.
Everything's been great and I'm half way through the build. Boxes can get damaged during shipping and part parts are well protected. Thanks for the great service!
13 July 2026
Reply from Hachette Partworks
Thank you so much for your kind feedback! We’re thrilled to know you’ve been having such a smooth experience with your build so far, and it’s wonderful to hear the packaging is doing its job to keep everything safe, even when the outer box takes a knock or two. Your positive comments motivate us to keep delivering the service you enjoy—please keep having fun with your build as you reach the halfway mark!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
I love my Disney mini books and the…
I love my Disney mini books and the customer service team is incredibly helpful
13 July 2026
Unprompted review
Reply from Hachette Partworks
Thank you so much for your lovely feedback! We're delighted to hear that you love your Disney mini books, and it means a lot to know our customer service team has been able to assist you. Your kind words will be shared with the team—they'll be thrilled to hear it. Enjoy building your magical collection!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Reply from Hachette Partworks
I'm really sorry to hear that your products have been arriving damaged. I completely understand how frustrating and disappointing this must be. Please could you email us at customer_service_uk@contact.hachettepartworks.com with the subject "TrustPilot Review" and include your subscription number and full address? This will help us look into what’s happened and work to resolve it as quickly as possible for you.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Great Value and Customer Service!!!!
Great Value and Customer Service!!!!
Awesome delivery always on time!!!!
13 June 2026
Reply from Hachette Partworks
Thank you so much for your fantastic review! We're delighted to hear that you've found great value in your collection and that our deliveries have consistently met your expectations. Knowing that our service adds to your enjoyment means a lot to us. We hope you continue to have a wonderful time growing your collection with us.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Zero hassle and prompt
10 June 2026
Reply from Hachette Partworks
Thank you so much for your positive review! We're thrilled to hear that everything has been zero hassle and prompt for you. That's exactly the experience we aim for our customers to have. We hope you continue to enjoy building your collection, and if you ever need us, we're here to help.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
I love the submarine kit
13 June 2026
Reply from Hachette Partworks
Thank you so much for sharing your enthusiasm for the submarine kit! We're thrilled to know you're enjoying your collection. We hope you have a fantastic time building and displaying it—there are plenty more exciting issues to come.
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
They were very helpful and quick with…
They were very helpful and quick with missing items via evri losing them
10 July 2026
Unprompted review
Reply from Hachette Partworks
Thank you so much for sharing your positive experience! We're delighted to hear that our team was able to assist you quickly with your missing items after the Evri delivery issue. It's great to know you felt supported, and we hope you continue to enjoy your collection.
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
Excellent customer service
I subscribed to the WH Combat Patrol Collection for the past 2 years. Excellent collection, considerably less than RRP for the models. There were only a couple of missing / broken parts during the subscription, which were replaced immediately with no problems. Excellent customer service team.
4 March 2026
Reply from Hachette Partworks
Thank you for taking the time to share your experience with the WH Combat Patrol Collection! We're delighted to hear that you found the collection excellent and appreciated the value it offers. It's great to know any issues you had with missing or broken parts were resolved quickly and smoothly—your recognition of our customer service team really means a lot to us. We hope you continue to enjoy building your collection.
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
I am very happy wen the parts come in
I am very happy wen the parts come in not so happy wen they get delay i wish that Hachette wed let us know wen there is a parts delay so we don't have to get in touch with Customer service to find out what is going on with are orders
4 June 2026
Reply from Hachette Partworks
Thank you for sharing your thoughts with us. I completely understand how frustrating it can be when you experience a delay with your parts and are left wondering about the status of your order. I'm sorry for any inconvenience this has caused you—we definitely want to make your collection journey as smooth as possible.
Your suggestion about being informed of delays before needing to contact us is very helpful. We are always looking for ways to improve our communication with collectors like yourself. If you would like us to look into your current order or discuss this further, please email us at customer_service_uk@contact.hachettepartworks.com with "TrustPilot Review" in the subject line, along with your subscription number and full address. We’d be happy to help.
Thank you for your honest feedback, and we hope you continue to enjoy your collection.
Kind Regards,
Georgie
Hachette Partworks LTD
Customer service team
Everything they promised has been…
Everything they promised has been truthful. That's the highest praise I can give this company. I'm glad to be a part of this Dalek build!
10 June 2026
Reply from Hachette Partworks
Thank you so much for your wonderful feedback! We're delighted to hear that your experience with us has lived up to your expectations, especially as you build your Dalek collection. Your trust means a lot to us, and we're thrilled to have you as part of our community. We hope you continue to enjoy every step of your build!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Hachette Communication *****
Great product delivered promptly and securely. Easy communication process. Minor issue resolved without hassle.
11 June 2026
Reply from Hachette Partworks
Thank you so much for your positive review! We're delighted to hear that your collection arrived promptly and securely, and that you found our communication process straightforward. It's great to know any minor issues were swiftly sorted out for you. We really appreciate your feedback and hope you continue to enjoy building your collection.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
This is how doing a partwork is supposed to be!
This is how doing a partwork is supposed to be. Working through the Ford XB Falcon model from Hachette Collections in the USA. Twenty deliveries in. All on time. No broken parts. Expedient shipping. I have loved this high quality build. Almost to the end! I can’t wait to see what my next collection will be from Hachette Collections because the experience has been a dream on this one!
2 June 2026
Reply from Hachette Partworks
Thank you so much for your glowing feedback and for sharing your fantastic experience building the Ford XB Falcon. We’re delighted to hear that your deliveries have been punctual, parts have arrived in perfect condition, and you’ve enjoyed the high quality of this collection. It’s wonderful to know that you’re already looking forward to your next build with us! We hope you enjoy finishing your model and that you find your next collection just as rewarding.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Excellent service
Always very easy to work with if there is a problem and product always arrives in a very timely manner
5 June 2026
Reply from Hachette Partworks
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you’ve found our service straightforward and that your deliveries arrive promptly. It’s wonderful to know you’re satisfied with your collection journey. We hope you continue to enjoy building your collection, and we’re always here if you need any help in the future.
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
Fantastic price for legit minis
Fantastic price for legit minis. Quick delivery all around great service. A++.
10 June 2026
Reply from Hachette Partworks
Thank you so much for sharing your experience and leaving such a glowing review! We're thrilled to hear you're enjoying both the value and the speedy delivery of your miniatures. It's fantastic knowing our service has lived up to your expectations. We hope you continue to enjoy building your collection with us!
Kind Regards,
Brook
Hachette Partworks LTD
Customer service team
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