haart Reviews 

As a tenant your scum . No call back the same press 1 press 2 . It's rude its just about earnings for the agent no customer care at all.

This company is only interested in getting my commission. No other help is ever offered. It was a disaster from day one. I was told I was letting my tiny flat to a young couple instead I found a family of 4. A middle aged couple and 2 children. I hasten to say that the tenants have been very good and I do not want to lose them. Every time I try to contact Haart I cannot get through, I am then passed to different branches who cannot help me and I am told somebody will call me back but nobody ever does. I could write a book with my frustration with Haart. The only way I could get rid of them is by getting rid of my tenants but I do not want to put a family of 4 with children in the nearby school just to get rid of Haart. I feel really desperate. Haart has even raised its commission mid contract. I wish the Government would help me to get rid of this rogue agency. If I could I would have given no stars.

I had a very disappointing experience with Haart in Grays as my property managing agent.

They managed my flat from 2022 to 2025, and during that time I paid all required fees, including rent-loss and damage insurance, expecting professional service and protection. Unfortunately, when things went wrong, Haart failed to deliver.

My tenant stopped paying rent for several months and eventually abandoned the property without notice or returning the keys. Despite this, Haart mishandled the situation and the subsequent insurance claim. Due to the way they presented evidence and managed communications with third parties, I was unable to recover approximately £5,600 in lost rent.

To make matters worse, Haart deducted fees for a lock change and a check-out inspection, even though the tenant had caused the situation and no proper check-in inventory had been completed by them at the start of the tenancy.

Throughout the process, communication was unclear and at times misleading. I was led to believe that recovery of the rent loss was being pursued, only to later be told it was not possible. The issue dragged on for months with no satisfactory resolution.

I escalated the matter through their complaints procedure and to the Property Ombudsman, but ultimately received only a £250 goodwill offer, which does not come close to reflecting the financial loss and stress caused.

Overall, I found Haart’s service to be lacking in accountability, transparency, and professionalism. I would strongly advise landlords to carefully consider their options before using this company for property management.

Professional and efficient from the moment we contacted them to sell our house. Good communication throughout.
Must give a special mention to Nicholas Brown, Lori Clarke, and Emma Caddick. Thank you for making it so easy. 100% recommend Haart Newport Gwent

Bonnie was very friendly helped in every way and kept us updated and has nothing was too much has alot of respect for us and like to say thank you for the help us. Move

Wanted to say a massive thank you to sarah banks at haart doncaster branch, my house went live a week later ive got an acceptance letter for someone to buy. Tied in nicely as were buying again and sarah is sorting it all out for me & my partner. Very professional and helpful. Cant wait to complete thank you

As a landlord, I cannot recommend Haart’s rent guarantee insurance.

The policy lacks transparency, and the claims process is inconsistent. In my experience, a confirmed payment was later denied, with unclear explanations. Communication was slow and often unhelpful.

If you are a landlord, I strongly suggest arranging your own insurance separately and not relying on Haart’s scheme.

I had several viewings booked to look at different properties around Doncaster. (Armthorpe, Bessacarr Lakeside specifically) I arrived at the first property and waited for the estate agent for 15 minutes before calling to check if everything was ok and to see if she was stuck in traffic.

The person who answered said they would call me back within 10 minutes. When they eventually called back, they told me that all of my viewings had been cancelled.

I received no communication beforehand, no phone call, email, or text message — to inform me of the cancellations. I was only told after I had already arrived and waited.

This was a complete waste of time and extremely unprofessional. I had booked a day off work specifically to attend these viewings.

Excellent customer service from Phillip at The Grayshott office, He had empathy and knowledge and took the time and detail to get the valuation correct I was impressed with His warm personality and the time given to the request

Ella has been amazing and such a help getting our issue sorted, thank you Ella you made a stressful situation so simplified :) keep up the great work we really are so happy we have you on the other end of the phone to help with issues

From the bottom of our hearts Thank you

Mel & Ben Cohen

Have been dealing with Arandeep D. Has made every effort to make things as smooth and easy as possible.

Easy back and forth regarding info requests and managed to resolve the issue on first contact.

Great experience.

Absolutely awful. Cold calling and sending friends to viewings. Also “old car’ policy for staff. Absolutely useless bunch.

My partner and I had an initial phone call with Ben over a new build shared ownership property advertised. Which went very well, told we meet all qualifications for the property. After phone call we went for look around the area the property was was fully aware it is still in construction. Whilst we we there, we decided to pop into another estate agents show home to see if they had any more information for us that we could use to decide if we wanted the property only to be advised that Haart have no properties on the estate. Since this My partner has emailed twice and called 5 times to be told everytime that ben is on a call and will call her back, this call back is yet to happen as is a response to the emails and I have also emailed once and called 3 times again to be told ben is on a call and will call back, guess what no call back received and no reply to my email. Do you actually want to sell the properties you have available? Because you're not going to if you don't come back to your customers.

Always good experience with Haart . Thank you Erimita to sorted out very quick my problem with the bathroom! I warmly recommend this agency for everyone who want to rent or buy. They are really professionals!

We recently signed up with haart to sell our property and everything has been so easy! Nicola Senior is fantastic at her job, she has done everything efficiently and professionally, nothing is ever to much trouble and the listing of our property looks amazing! Thanks again to haart and especially Nicola

I had a really great experience with Haart estate agents in Lincoln when I was looking to buy a house. I put down a deposit for new house however had to withdraw and Victoria Blore was very brilliant, she chased and made sure I was able to get my deposit back & gave me lots of support and updates. Victoria deserved lots of praise for the great customer service she gave me & I would really recommend Haart estate agents in the future and particularly Victoria. I felt very looked after & even through I could not go through with the sale she still made me feel like a valued customer. I was very satisfied as a customer.

Vicky was super helpful and friendly. Definitely recommend

I’m selling with another, unaffiliated agent, and just received a call on my mobile from a Haart agent in the next town, who’ve I’ve but been in touch with, and if I ever have it would have been years ago. No idea how they got my number! Surely not GDPR compliant? And frankly none of their business how my sale is progressing it if I’ve found another home. Please go away.

Awful customer service.
My dad has been letting out a property with Haart Coventry. They did not response to emails or return calls.
When I took over to elevate his stress. It took multiple calls and emails, I even had other branches contact them on my behalf and still no response. Eventually after about 6 weeks of trying I requested the checked the property. I was told on two occasions it would be done, as was the tenant and the agent failed to turn up and didn’t not communicate this with either party.
I raised a complaint. I was told that communication would improve. Sadly this was not the case.
I emailed question which were ignored and instead of answering I would be asked questions about something else.
We have now sold the property with another agent as they left such a bitter taste and my dad could no longer face letting his property.

My experience with Haart Ipswich has been disappointing at best.

The team’s behaviour was unprofessional and, at times, borderline bullying. I informed Haart that I wished to come off the market during my two-week cooling-off period. When I did this, Matthew (who was full of charm during the valuation) reacted immaturely and defensively. He later called to tell me I couldn’t withdraw because of a clause in the contract that allegedly waived the cooling-off period if signed in store — despite me being clearly told at the point of signing that I did have a two-week cooling-off period.

After several back-and-forth conversations, I escalated the issue to the area manager. I reluctantly agreed to reduce the contract term purely because I wanted my property sold and wanted the situation resolved.

I then reduced the asking price to help generate interest, but the service remained poor. They managed to secure only two viewings, both of which were handled badly. On the first, Ashley arrived 30 minutes early with the potential buyer, having never been to my property before — meaning she was effectively viewing it for the first time alongside the buyer. On the second viewing, Alex arrived late and missed it entirely, leaving me to show the buyer around myself.

There was a potential third viewing, but I needed to rearrange the time. I provided Haart with several alternative slots. After hearing nothing for four days, I contacted them to check the message had even been passed on. I received a vague response from Ashley, which made it clear the matter hadn’t been chased at all.

Upon leaving Haart, I was provided with a list of 12 people who had apparently been “introduced” to my property. Given that I was only aware of three of these, and only two actual viewings ever took place, I’m left questioning what arrangements — if any — were made for the other nine. One can’t help but wonder whether, had those introductions been handled properly, my property might have sold by now.

I could list many more examples of how this company failed to meet even basic expectations. Overall, they have proven themselves to be completely ineffective and unprofessional. I wouldn’t recommend them to anyone and would never use them again — either as a seller or a buyer.

Avoid.