Gulf Air Reviews 

Gulf air service is ZERO

This Airline is totally unreliable. The disadvantage of flying in late winter is fog and ice. My flight was delayed 12 hours ( there was no temporary rest area or food vouchers except hot drink ) and by the time l got to Middle age for connecting flight, the connecting plane had left. Everyone at air terminal confessed to not understanding English so 500 of us had to wait another 4 hours before we could find an airline who only took us to Bangkok. We then had to find flight to Singapore. With the exhaustion, l left my passport onboard. The Australians passengers by this time with their children had been without fresh clothing for 3 days as they too had to wait a few hours more before their final journeys. The children’s were screaming. It was the most awful experience. Never fly with a foreign airline as they do not honour basic international standards for passengers comfort and safety.
This incident was few years back but l learnt quick never to take connecting flights with stopover Middle East.

Poor behaviour Flight attendants, Rude way of talking in normal scenarios.

You keep on asking for as small a request as giving water; flight attendants will take 40 minutes even for that after repeated reminders.
Very bad food.

Major issues:
- Lost one bag, 2 Damaged Bags and No Accountability!
- Poor boarding process specially at Bahrain airport (Chaos at waiting queue)
- Poor Flight attendants behaviour, bad way of talking in normal scenarios

I am absolutely disgusted with the services provided by Gulf Air on my recent flight from Delhi to Manchester (Flight Date: 31st August, Arrival Date: 1st September). I entrusted Gulf Air with my trolley bags. ONE was lost AND TWO of them were severely damaged during transit. This is beyond unacceptable for an airline that claims to offer quality service!

Upon arrival in Manchester, I was horrified to find my bags battered and damaged, with no prior warning or apology. These bags were new, and now they are barely usable, thanks to Gulf Air’s negligence. Also, one big bag was lost.

What’s worse is the complete lack of accountability or concern from the staff. I reported the issue immediately upon arrival, only to be met with indifference and a lack of responsibility.

This level of service is appalling, and I will never fly with Gulf Air again. If you care about your belongings, I strongly urge you to avoid this airline at all costs. My experience has been nothing short of a nightmare with Gulf air, never recommended to anyone!

I was travelling with an infant. An upgrade offer email was sent to me, I made a bid and was successful. However, in the airport they could not check me in and nobody knew why. Then after an hour wait and calling the central office they advised that they upgrade was only applicable to me but not the infant and I would have to pay another £325 to get it. When I made the bid I made it for my booking and the infant ticket is by default attached to the adult ticket as no seat assigned. Basically this airlines may scam you so beware and do not trust them.

01/07/2024 Flight GF6 2 hours flight delayed then airplane came back to Heathrow and Gulf Air didn’t know what was going on. Next day flight had to wait in airport then after 24 hours again flight late 2 hours. Missed connecting flight in fact 1 flight sent early by 10 minutes so London flight passengers can’t get on it. Then stayed in hotel in Bahrain took 3 days get to final destination. What a rubbish airline and its poor service. No communication airline passengers and families. Customer service contact have no information what is going on in Heathrow until many hours later. What a joke this airline.

Scammed by flight boarding staff and made to pay 280GBP, sent receipt with wrong amount charged which meant the staff pocketed the money we paid. My mother is a wheel chair user and they caused her a lot of distress by being extremely rude, pointing at her and speaking a language we never even understood. There was five staff members shouting at us and made us feel so panicked which was horrible and would be for anyone flying, just trying to get onto a flight. I wouldn’t recommend flying with gulf air unless you want to be scammed or charged for following all instructions on your plane ticket .

What can I say. They use a shi** handling company called ASC Handling, who don't give a shi** either, as they just blame each other.

To be charged a handling fee of £15, per extra bag that I checked in, is DAYLIGHT ROBBERY, to say the least.

When I enquired this with an IDIOT OF MANAGER REPRESENTING ASC HANDLING, COULDN'T GIVE A TOSS AT ALL.

ARROGANT, INTIMIDATING AND VERY RUDE, told me that "we are not Gulf Air", thus we need to charge rob the money from you.

GULF AIR, on the other hand, have ROBOTS sitting on the end of the phones, their highly paid, useless fat-cat managers, who don't have the time to talk to tier customers, simply read from a script, and every single one of the agents, simply told me to raise a complaint/ feedback.

I raised a complaint on 12 July 2024, via Resolver, and to date, I have not even had a courtesy of an email/ phone call acknowledging my complaint.

Once upon a time, Gulf Air was a good quality airline, 5 star tri-star was their motto. I flew with them hundreds of times. Recently (2023) I flew with them again. They are no longer 5 star and even 2 star is being generous. The wonderful crew of old have been replaced with cheap far east workers whose only skill seemed to be the ability to avoid your eye when trying to get their attention. The plane was run down and not clean which was surprising as it was not an old plane. The connecting flight, also Gulf Air was cancelled and we had a 7 hour wait in Bahrain. Compensation was a meal voucher that most airport restaurants did not accept. The Gulf Air airport staff simply shrugged their shoulders and treated us like a massive inconvenience to them. I’ve flown some budget airlines in my time and all of them offered better service than I experienced with Gulf Air. I so wanted them to be better, especially after singing their praises prior to travel. Such a shame. My advice, avoid where possible.

The most discriminated airline I have ever experienced. Don’t use this airport and airline. When u raised the concerns, they just simply said that customer made the false allegation. Never ever use this airline.

Bunch of crooks sitting in their Karachi Office, my bag was lost and no body actioned on this. When I started ringing emailing to them then they activated and found my bag 2months after. They probably running a racket where they stored one or two bags from each flights keep it in storage and then sell when no enquiries made against the bag. Pathetic service after 2 month I had to chase everyday and they dumped my bag at manchester airport I had to go there to pick up. No compensation whatsoever paid against all the international airline rules. And after all this showing attitude atleast we are giving your bag. Very very disappointing. Theives at Karachi Airport.

Horrible, Disgusting, Nightmare!
Deserves zero or a minus rating if possible!

We had few flights with gulf as we travelled to Turkey-Europe from Jeddah. I think we took total 4 flights and each were nothing less than tortures. All the crews and and their seniors are horrendous and plain disgusting. I had a little child with hidden disability and they have showed utmost disrespect to that. We had paperworks from Australia as she has anxiety and non-verbal. Every other flights Turkish Airlines, Flynas, China Southern showed utmost respect and allowed her without seatbelts as she goes into meltdown and then seizures if she is pushed to be strained with a seatbelt. She was calm and fine in all the flights except in gulf air as they pushed her to be strapped during take off and landing. We requested that we have to take the risk but we can't afford a seizure on flight. They have forced us to do that and then hours of going through the trauma to calm her down. They have done this to every flights. They have to understand disability. They have to understand why sunflower lanyards are used. They simply were so rude and said, "strap her or we won't fly. The pilot won't fly the plane." They have used remarks, "Be the parents, do it!" In my entire life, I would vouch to people to skip this airlines. There was one senior crew from Turkey to Jeddah flight and he literally started fighting with another customer as the customer got disgusted by his behaviour and screamed "you can't talk to me like that!" They need to fire these kind of crews or train them how to provide customer service. Last but not the least, learn how to show empathy, care and accommodate with people's disability. Without change, the airlines might also extinct like dinosour!

I would give a minus five if I could, this is a very bad airline, with the worst customer care I had ever seen even compared to budget airlines, this airline makes one hits new levels of frustration. Please avoid.

My experience with Gulf Air has been nothing short of a nightmare. After traveling with them a year ago, my luggage arrived at my destination in shambles, clearly mishandled and damaged during transit. Despite filing a claim immediately and providing all necessary documentation, Gulf Air has failed miserably in resolving the issue and compensating me for the damage.

Firstly, the damage to my luggage was extensive, rendering it unusable for future travels. This alone speaks volumes about the lack of care and negligence on the part of Gulf Air's baggage handling staff. It's appalling that such damage could occur under their watch, and it reflects poorly on the airline's commitment to customer satisfaction and safety.

What's even more frustrating is the prolonged delay in compensation. It has now been over a year since my travels, and I am still waiting for Gulf Air to take meaningful action. Despite countless follow-ups and inquiries, I've been met with nothing but empty promises and excuses. It's clear that Gulf Air lacks the efficiency and professionalism needed to handle such matters promptly and effectively.

The lack of communication and accountability from Gulf Air's customer service team is equally disappointing. Instead of providing updates and addressing my concerns, they have consistently brushed me off and shown a blatant disregard for my rights as a passenger. It's unacceptable that Gulf Air expects customers to endure such inconvenience and frustration without offering any meaningful resolution.

Overall, my experience with Gulf Air has been incredibly frustrating and disappointing. From the mishandling of my luggage to the ongoing delays in compensation, it's evident that Gulf Air prioritizes profit over customer satisfaction. I would strongly advise against flying with Gulf Air if you value your belongings and expect timely and reliable service. Save yourself the headache and choose an airline that truly cares about its passengers

If I could give zero I would
My daughter’s fight was delayed by Gulf Air by 6 days!!!
This amounted to her overstaying her visa which she then had to pay a fine in excess of £700!!
There is confusion as to whether she will get compensation as her flight was from India.
The stress on her finances is massive as she and her husband list 6 days of earning and her children were traumatised due to not being in school when expected.
There has been a terrible lack of empathy from anyone within Gulf Air.
I am disgusted. The 6 day delay apparently was due to overbooking as the Grand Prix was taking place. 6 days of delay!!

The scheduled flight on February 28th at 21:50 didn't depart as planned. After completing all the checks and reaching the gate by 21:30, we were informed of the cancellation. Despite going back through security and retrieving our bags, there was no clear communication about the flight. We were instructed to stay overnight at a less-than-pleasant hotel. In the morning, we received three conflicting emails about the flight details. Yesterday, the flight details remained undisclosed after its cancellation. Joining the check-in queue at 5 am, we were redirected to the ticket issue information desk due to a lack of flight information. Gulf Air employees were absent at the ticket counter, and our request to speak with the manager went unanswered until 8:30 am. Despite standing in the queue, check-in began at 8:45 am, and after going through security, we reached the departure gates for the 10 am flight. At 10:19 am, a delay until 11:30 am was announced, attributed to catering issues. Promised boarding in 15 minutes, the board later indicated a 12:30 pm delay, with the explanation that another catering trolley was on its way. Since 5 am, I've been at the airport, frustrated and tired. This airline's continuous flight delays are especially inconvenient as I'm travelling for my sick mother. Avoid Gulf Air at all costs – the worst airline choice.

Customer service is very poor after booking online. Added seats later and they charged me extra £8 per seat on top of seat price. Boeing 787 nice, comfortable plane but on board service is very poor. The odd smile would have been nice. No alcohol offered. Poor relation to Etihad and Emirates

Terrible terrible customer service. I did read the reviews beforehand and thought it would be fine but I was mistaken. I tried to book our seats before we got on the flight because the app is terrible (it doesn't even remember your booking) through Facebook and they ignored me several times and then told me to phone. I was already abroad so I couldn't. We get there and are told we have extra legroom seats, the first flight did, the second was one row behind. We complained and they told us we did have them!? The planes themselves are poor, the food rubbish and the entertainment choices are terrible. Go Qatar and save yourself the pain.

I missed one day of my holidays due to a huge delay (>4h). I am entitled to compensation which I have never received. It's been 4 months. Don't fly GulfAir.

THEY LOST MY LUGGAGE AND THEY DON'T REPLY TO ME.
Worst experience ever! I flight in business class and in the arrival I didn't find my luggage. Well, they lost it.

The worst part? THEY DON'T REPLY TO ME. IF YOU CALL THEM THEY WILL CLOSE THE CALL.

I basically lost a baggage with 2000$ of clothes inside and they just don't care.

WORST experience ever. How is possible in 2023 to run a company like that?
Flight: SFXORN