Valerie made our shopping experience—buying my 14 year old son his first acoustic guitar—stress-free and fun. We appreciated how educated they were about guitars and that they genuinely loved to share... See more
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Matchable to Yamaha 88 Key Case for $40 less and included Special 2-day handling - Priceless. All information was accurately entered, Visa struggle on the numbers is the Card issue - not service ce... See more
Company replied
I called the North Fort Worth store inquiring about a cymbal being in stock and spoke to Garin. He was great. Garin was very upbeat and friendly. He was knowledgeable about my product of interest and... See more
Company replied
Customer service was A+! Chris at the Brooklyn location was so helpful and patient. I’m a beginner and a lefty, and he was so knowledgeable about finding a match for me. Thank you!
Company details
Written by the company
Guitar Center offers great deals on guitars and other musical instruments including bass guitars, keyboards, and amplifiers
Contact info
5795 Lindero Canyon Rd, 91362, Westlake Village, United States
- 855-770-3373
- YourVoice@GuitarCenter.com
- www.guitarcenter.com
3.5
Average
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great help and friendly service
Great help and friendly service, helped order a Denon Prime 4 + that wasn’t in stock. Very quick, polite and helpful!
20 April 2026
Unprompted review
Reply from Guitar Center
Hi Davina! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
Easily found what I wanted on the…
Easily found what I wanted on the website, first guitar I've ordered online.I have made other online purchases from Guitar Center and been very happy with the service and products.
20 April 2026
Unprompted review
Reply from Guitar Center
Hi there! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
It was aight
It was alright. I came to try out headphones, I had to wait a bit and they didn't have the one I picked in stock
18 April 2026
Unprompted review
Reply from Guitar Center
David, sorry that we didn't have the headphones in stock and that you had to wait. If there is anything else we can do to help here, please don't hesitate to reach out to us at yourvoice@guitarcenter.com. Thanks!
Prompt and courteous service
Prompt and courteous service. Help in choosing the best gear for my needs, space and budget.
18 April 2026
Unprompted review
Reply from Guitar Center
Hello Gary! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
Wonderful store, wonderful employees.
I went into the East Lansing Guitar center pretty nervous because I wanted to try out some very nice guitars. Chris greeted me right off the bat and couldn’t have been nicer. He had me sit down with them for as long as I needed and was there to listen about my pros and cons of each. I ended up walking away with a Fender American Vintage ii Strat and I couldn’t be more happy. It was truly a wonderful experience, thanks to Chris.
18 April 2026
Unprompted review
Reply from Guitar Center
Hi Jay! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
When I made the order
When I made the order, it said it was in stock, which is why I ordered it. I was offered a five dollar coupon off, but no place to enter in the coupon code only a gift card or a synchrony reward. I have a synchrony card, but I'm unable to access it. So I didn't get the five dollars off and I wasn't able to use any rewards and then after checking out it said it wasn't in stock and would take 3 to 5 days.
18 April 2026
Unprompted review
Reply from Guitar Center
Lindsey, sorry to hear about the coupon code issue and that your item ended up not being in stock. Please email us at YourVoice@GuitarCenter.com with your order information and any other details and we will see what we can do to help. Thanks!
Amazing service and selection
Always a great selection of beautiful guitars, pedals and amps and I love testing out different combinations, when I have questions there is always someone to help me understand.
14 April 2026
Unprompted review
Reply from Guitar Center
Hey there! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
Great experience!…
We worked with Tristan Petrie at the Greensboro, NC store. He was very helpful and great to work with. Overall, we had a wonderful experience!
17 April 2026
Unprompted review
Reply from Guitar Center
We're glad to hear you had a great experience! Please let us know if we can be of any help in the future. Thanks again!
I did not make this purchase.
I did not make this purchase myself nor am I on a subscription for lessons. I should not be charged for something I did not buy or a service I do not require.
14 April 2026
Unprompted review
Reply from Guitar Center
Jonny, we're sorry to hear about your experience with lessons. Please email us at yourvoice@guitarcenter.com with your lessons order number and where the lessons are being taken at and we can look into this with you. Thanks
I came in to have my SG Looked at and i…
I came in to have my SG Looked at and i was pointed to sean in the repair department and very friendly guy very knowledgeable and very helpful
15 April 2026
Unprompted review
Reply from Guitar Center
Hey Kayleb! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
Josh was very patient and went through…
Josh was very patient and went through some extra effort to accommodate my requests. I see why you hired him. Very affable fellow coffee drinker.
15 April 2026
Unprompted review
Reply from Guitar Center
Hi Eric! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
Horrible customer service
Horrible customer service. Promised same day pick up on a stock guitar just hand me the box. Ordered at 3pm close at 7pm no word. I call and it should be ready tomorrow. Next time I’ll order from Amazon.
12 April 2026
Unprompted review
Reply from Guitar Center
Hello Shawn! I’m sorry for the inconvenience you experienced with our same day pick up option. Please email us at YourVoice@GuitarCenter.com with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you.
Great store
Great store. I wanted to order my guitar online but couldn't cuz I didn't have enough on my guitar center credit card to get the guitar I wanted. So I went into the store and they ordered it for me and I pay the difference in cash. Super helpful.
11 April 2026
Unprompted review
Reply from Guitar Center
Hey Matthew! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
BEWARE OF GUITAR CENTER
I recently ordered a pair of used Sennheiser XSW IEMs from Guitar Center’s online shop. The order was confirmed via email, but it was later cancelled without any explanation.
As someone who worked at Guitar Center for two separate stints at different store locations starting in the mid-1990s, I’ve seen the company’s decline firsthand. The customer service issues many people are experiencing today are symptomatic of deeper problems. The company desperately needs new management and a fresh approach.
I’d even offer my services to help turn things around, but I suspect I’m a bit out of their league these days.
10 April 2026
Unprompted review
Reply from Guitar Center
Hello Matt! I’m sorry for the inconvenience you experienced with your recent purchase. Please email us at YourVoice@GuitarCenter.com with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you.
As usual, impeccable experience.
As usual, the experience at the Guitar Center, Portland Maine (Store 540, South Portland) was absolutely top flight. My trade was processed fairly and efficiently and the deal was exactly as we had pre-negotiated. Matt’s expertise, and the store as a whole cannot be beaten at retail process. Managers Nick and Jess stayed in touch with me until Matt got back from vacation so that I was able to preserve my sale price. Matt is by far one of the most knowledgeable and thorough guitar salesmen in the State of Maine, and I am proud to call them my friends and sales team.
10 April 2026
Unprompted review
Reply from Guitar Center
Hello Jeff! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
Curtis was great
Curtis was great. He went above and beyond to help me with my purchase.
7 April 2026
Unprompted review
Reply from Guitar Center
Hi Magnus! Thank you so much for the 5-star review!
We truly appreciate your kind words. Providing great service and making sure our customers feel confident in the products they choose is always our top priority. It means a lot to know that you felt well taken care of during your visit.
We look forward to seeing you again soon! 🎶
Had a real nice experience renting out…
Had a real nice experience renting out audio gear
7 February 2026
Unprompted review
My New Gibson J-45
I just recently purchased a new Gibson J45 Studio Walnut Burst. It arrived in three days, It's probably one of the best guitars I've ever owned, The guy Nick that sold it to me, Was absolutely incredible, I took it Pensacola Guitar Center store, And the in store Luthier TJ. set the action for my playing style, and did a great job At no cost to me. I'm absolutely in love with My new Gibson J45, and Guitar Center. Thanks for always helping me make music.
10 March 2026
Unprompted review
Bought a product online and showed up…
Bought a product online and showed up to pick it up in-store, only to find out they sold it to someone else. The only explanation from the employee in the store, their 'inventory sucks'. I said it seemed like a scam, then none of the managers in-store could produce a refund receipt. Stay far away.
25 March 2026
Unprompted review
Reply from Guitar Center
Hello! I’m sorry for the inconvenience you experienced with our same day pick up option. Please email us at YourVoice@GuitarCenter.com with the details of your order, along with your preferred contact method, and we’ll follow up with you. Thank you.
GC45032105
GC45032105, the workers were knowledgeable and very helpful !
21 March 2026
Unprompted review
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