Guitar Center Reviews 

Don was very helpful with the purchase and provided good advice on which amp to purchase.

I love our local Guitar Center in Eugene, Oregon. Felix did a great job ordering my product, and is always helpful. And Joseph the Guitar Technician did a very good job working on my Dean Z guitar recently.
Thank you Guitar Center Eugene, Oregon, USA🇺🇲

Very smooth transaction start to finish. Randon was an absolute pleasure to work with. He helped me find exactly what I needed and was extremely knowledgeable about the products I was looking for.

Always quick and easy finding what I am looking for. The prices are agreeable and ordering is a breeze

I felt good with dylan I think that was his name he was thorough accurate kind patient experience knowledge didn't stop until it was completed without no errors talked a little bit about certain guitars as well because when you're a musician you're guitar means everything to you even as it is fine tuned and it matches who You are he definitely went all out to do that especially with the stand that he had spoke with me about that he wasn't going to do that to me so he had gotten me a better stand and I appreciate that I think that you guys have value with him working the position he is in that's why he is who how he is because he earned it I felt completely trustworthy from him honestly he took the time out to make sure that everything was a good quality and exactly what I was looking for I'm going to give him 100% you guys are lucky to have a salesman like he is you should be grateful for his experience what matters to him your quality your character absoutley promotion to better position in that table area that he is already in he's funny I he's nice professional he's thuro he's well experienced and he knows what he's talking about I give him one heads up 10 high fives I glad we did business absoutley I'm not one to give a explosive review unless you earned it, that's what was taught to me I was glad to meet him I'm going to do all my business thru him a the furture holds I'm very happy with my deal I got a Ibanez for $199 which doesn't happen it was a privilege and I thank everybody at guitar center for your dedication and hard work to keep us happy you know how sometimes we get.. tired and forgetful on what we need for ourselves every time I leave guitar center I always feel better about myself being a musician and why and how come so it's just around the business of music frequency happens. Great fantastic I'm happy with my purchases, thank you for your service bro! Tami

Just wanna hop on here and shout out my daughter’s piano instructor Joe Rivas. He’s super down to earth and takes his time explaining how each lesson goes. Tremendous patience and all around awesome instructor. Thank you Joe

Kris was very helpful for me over the phone with ordering an amp! He took the time out of his day to make sure it was still in stock, pull it from the floor, make sure it turned on and produced sound, and fulfilled my order over the phone!! Great customer service, great communication, 10/10 experience!!

Excellent experience! The staff I worked with recommended guitars and amps by thinking about my wants and needs, and they really tried to stick to my budget and make this order affordable and easy for me to split the payment in 4 through a Synchrony card. I would definitely want to come to Pittsburgh Guitar Center again!

The support team doesn't answer... You waste a lot of time trying to contact them. They advertise and allow purchases even when the product isn't in stock.
I'm very frustrated, I'll never buy from that store again.

I placed an order on 8/18 and paid via PayPal but I have yet to receive a shipping confirmation. What is going on? I need this order ASAP

Devon was awesome!! Great experience!!

Overall, a wonderful experience. I traded in some gear toward the purchase of another guitar, and the entire process was smooth and hassle-free. Skylar was fantastic to work with. He was patient, knowledgeable, and genuinely helpful throughout the experience. Even though the store was busy during my trade-in, Skylar managed multiple customers seamlessly without ever making me feel overlooked. At no point did I feel like my business wasn't valued. He gave the same level of attention and effort to helping me find the right guitar, taking the time to listen to what I was looking for and making sure I found the gear that fit my needs. There was a small issue with the instrument when it arrived, but it was not Guitar Center's fault. Both Darren and Skylar were incredibly accommodating and went above and beyond to make things right. Their professionalism and commitment to customer service turned what could have been a frustrating situation into a positive one.I would gladly do business with the Wichita location again. Skylar and Darren were outstanding, and their willingness to help made all the difference. Great people create great customer experiences, and that's exactly what I found here.

Alex Monshaw was an extremely professional, courteous, knowledgeable, friendly, and just an all round great guy to deal with!

I would highly recommend working with this store and especially Alex to anyone looking for great gear.

Working with Warren was a pleasure!
He is the resident expert percussion person at the Mays Landing store. Thank you, Warren!

Order: GCW9865852901
I bought it three days ago and my son is anxiously waiting. The ad says delivery takes three to five days, but it hasn't even been shipped yet, and I haven't received any tracking information.

Josh helped set up up with a free mini lesson with Zac. My daughter has wanted to try guitars for a long time. Well, it was a great experience. We decided to offically start lessons. Josh helped set us up with a guitar that sounds good and will last as her skills evolve. He was good at sussing out what we wanted and making sure we got the best deal possible. (Used helped us upgrade and save money). I am excited to see where she goes with this. My house is already non stop full of the tunes Zac showed her. Chase helped us check out at the counter and even helped get us a discount I had almost forgotten. Overall it was a great experience. You can tell everyone there is passionate about music and passing that same love onto the next generation.

Father’s Day 2025, online with Musiciansfriend my lady ordered a NEW Earth Quaker devices pedal. The pedal is $299.00 new V-3 Sunn O Lifer pedal. I received mine and it was not NEW! They sent me a used one and tried to pass it off as new. I called MF and they said they were sorry, they gifted me $50 coupon, they also said were all out of new pedals and would send a new one when the new batch cam in. I said ok, got my return slip and sent it back to MF. A day or 2 later and what comes in the mail? A box from musiciansfriend, I open it, I am excited,but that is short lived. Somebody from MF didn’t know about the phone call a couple days earlier when they told me they were out. This pedal that is suppose to be new is covered in dust all over. They tried again to sell me a used or dirty display pedal. So that’s twice, 2 different $300 both EQD V-3 Sunn O Lifer pedal, pedals that were used. They were suppose to be clean, NEW, manual,sticker. It doesn’t stop there.
Then they say call when you order next and MF would make sure it’s correct. So now this would be the 3rd try and I pick a used pedal this time. I look at all of them and I pick a nice clean used pedal, EQD V-2 Sunn O Lifer pedal. I get the 3rd pedal in the mail and they sent a used V2 excerpt it’s the one that looked the worst in all there adds. The one that was the cheapest and I DID NOT order that. Sent it back. The lady from MF( I won’t use her name) said they were so sorry that these things don’t happen like this and that she was sorry. If I would just give them another chance and when I picked something to call her and she the MF lady said she would call and make sure my 4 th try would go good. So, this was suppose to be a Father’s Day gift and it’s months past now. I find a pedal again, Earthquaker Devices again. I looked at all of them. It was EQD V-1, Sunn O V-1. $400. I called the same lady at MF, she was super nice. She called the store while I waited on the other line on her call. She gets back on the phone and says” Terry, you will really like this pedal. She said they told her everything was there, patches,stickers,guitar pick all case candy, pedal is numbered and I still have the add picture that showed everything there including the special numbered pedal, it was special. And so I am super excited now! This is the 4 th time for a Father’s Day gift and it’s been way over that time. So I order it. I am way excited and what in the world happens when I get my pedal in the mail? The numbered pedal on there add with numbers clear and all it’s stuff included and with this lady calling and the pedal is missing the rat sticker and the Sunn O patch?? It feels like they are just being mean to me, plain and simple. Makes no sense, I never did anything to anyone. The MF gave me $50 off. And I have never been happy about that at all. Still bought the pedal. But now, my lady stopped going there and go to Guitarcenter, new card and new order and again picked a used good pedal a lil more money but Excellent condition and get it yesterday with couple of dings and a scratch. That’s cool but, why when I order something clean and they send not so good for the higher price. And my lady writes a email to Guitarcenter and who calls to help? The same girl from MF that never finished helping me at MF. Small world, and with the way the world is, why is she calling my phone? It feels like harassment, makes me want to stop playing guitar…..very uninspiring and I am a cancer survivor that loves Jesus and all the world 🌎 peace be with you

Jordan is super helpful and very knowledgeable. Whole staff was friendly. Best guitar center in the bay area

I have been working with multiple staff at this establishment over the last few months with a great experience and all of them have a broad range of knowledge. I have received the most help from a man named Lucas! Every little issue I had trying to get my Scarlett to receive audio from my Yamaha ekit. I ordered a set of Evans DB ones for my acoustic kit through the store and I am very pleased.

Guitar center in Highland Park IL always has pleasant customer service. I called ahead and explained that I had 30 mins before my gig and asked to have my gear ready and I was out of the store in 5 minutes. Excellent Customer Service