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Company details

  1. Alcohol Manufacturer
  2. Alcohol Store
  3. Alcoholic Beverage Wholesaler
  4. Beverage Distributor
  5. Brewery
  6. Liquor Store

Information provided by various external sources

Please drink Guinness responsibly. GUINNESS Draught Stout. ©2017 Imported by Diageo Beer Company USA, Norwalk, CT. Toll free number: 866-414-3968 Email: guinness@consumer-care.net Heather McReynolds is the Guinness Social Correspondent. She h...


Contact info

2.4

Poor

TrustScore 2.5 out of 5

13 reviews

5-star
4-star
3-star
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1-star

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Rated 1 out of 5 stars

Disappointed

Learnt it contains 4 items but nothing more. The tour does not show you how it’s made.
Many floors of advertising and pictures, nothing more.
The gravity bar was packed. Had our drink then left…..disappointed.

4 September 2025
Unprompted review
Rated 1 out of 5 stars

Rubbish.

Appointment for 4.30pm on Sat 14th June. Kept waiting in the pouring rain, eventually got in at 5pm, and kept waiting another 30mins until we were allowed to start the tour which I found as a complete waste of time. No idea why people go to this, let alone enjoy it.

14 June 2025
Unprompted review
Rated 1 out of 5 stars

I felt it was to commercialised

I felt it was to commercialised. Was there to see how it was made, few pictures not good. The walk ways were not suitable for older people felt very unsteady. Have height issues and it frightened me. Had l known these thing l would not have paid. Pictures are not what you see on the internet

18 May 2025
Unprompted review
Rated 1 out of 5 stars

wouldn't give 1 if I could BEWARE YOU…

wouldn't give 1 if I could BEWARE YOU ASK IF THE PART WILL FIT MY MICRODRAUGHT MACHINE THEY SAY YES , WHEN IT ARRIVES NOTHING LIKE THE PART ALL THEY DO IS IGNORE YOU PLEASE DONT WAISTE YOUR TIME EFFORT AND MONEY LIKE ME BUY ELSEWERE , ILL GET AN ANSWER NOW THOUGH YOU WATCH

1 May 2025
Unprompted review
Rated 1 out of 5 stars

Unresponsive and then unethical (Tracy)

Placed an order for sweaters in November; UPS apparently ‘lost’ them, but the web store wouldn’t open a claim, and wouldn’t respond to the claim I opened. I’ve sent more than 30 emails, received maybe 3 replies from ‘Tracy’ claiming she would ask the warehouse to look into it. After two months, I disputed this through my credit card and Tracy created fake emails that were never sent to me indicating she tried to refund but just needed confirmation. It’s absolutely bizarre and a total joke

3 January 2025
Unprompted review
Rated 2 out of 5 stars

guinness microdraught pump.

Have the guinness microdraught pump.

Very inconsistent pint for the price tag.

At first a lot of the pints poured were of great quality, however now as the dates have gone on the pints have gotten worse (still in date until end of November). The last 4 pints have had no head on whatsoever and resemble cola, probably the worst pint of guinness i have ever had.

With them now being £84.95 for 24 cans it is absolutely not acceptable. If you ordered a pint at £3.50 and it looked like that you would take it back. At that price it needs to be perfect or you may aswell go to the pub.

31 October 2024
Unprompted review
Rated 3 out of 5 stars

Nitro surge is not worth the money

Nitro surge is not worth the money, especially with the added expense of having to buy the £30 special cap.
It’s a marketing gimmick.

The drink itself is slightly bitter with none of the background hint of sweetness with a good Guinness. I’m Irish and been drinking Guinness for over 50 years.

I prefer a good pub pint but actually find the taste, texture and head from the widget can almost as good.

I have extensive experience of drinking Guinness throughout Ireland, GB and some foreign countries. So I would say that my experience is valid to my comment.

I have just tried my first 0.0 alcohol free which is an excellent tasting Guinness with a great colour, head and the hint of sweetness.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

The Gunniess nitrosurge is absolutely…

The Gunniess nitrosurge is absolutely amazing. I've been a Gunniess drinker all my life since I was 18 and now 63 and I must say apart from having a Gunniess in Ireland this nitrosurge is better then some pubs in the UK. Well done . A smooth creamy pint .

1 September 2023
Unprompted review
Rated 1 out of 5 stars

Worthless

Placed my order 8th of June. Followed up with 2 emails. Today, 4th of September: nothing. No email, no delivery. Really bad service.

4 September 2023
Unprompted review
Rated 1 out of 5 stars

Awful - do not buy from there

Awful. Website is terrible
Phone order as result
No tracking information over a week later despite 2 days promised. 17th Jan order several attempts to contact customer service feels like one person running it all that way. They have a record of my order but no idea of the status or tracking DO NOT USE

31 January 2023
Unprompted review
Show reviews in all languages. (13 reviews)

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