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GuarantorMyLoan Reviews 

2,003
•
TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for their outstanding helpfulness, professional demeanor, and exceptionally supportive communication throughout the entire loan application journey. Reviewers state that company representatives are incredibly patient, understanding, and fully committed to ensuring every single customer question is answered clearly and promptly. However, some customers also noted that the procedure involved multiple detailed steps and required careful attention when uploading and managing required documents. Despite occasional feedback regarding these procedural steps, consumers widely appreciate the swift communication and personalized assistance that successfully simplified their overall financial experience.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting friendly, polite, and professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff members are exceptionally... See more

Service

Customers had positive experiences with service, frequently highlighting friendly representatives who... See more

Response time

Clients share positive opinions on response time, frequently praising the team for being very quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to Edwin today who made this Loan process the easiest I have ever known He was professional and had an excellent telephone manner A very nice man and company and I would not hesitate to... See more

Rated 5 out of 5 stars

Thank you Tom for facilitating my loan. Guarantor my loan has been amazing,very good customer service,patient,considerate and top notch service. The loan process was seamless and fast. You are simply... See more

Rated 5 out of 5 stars

The process is too long considering that you will be dealing with your existing client already .Most of the questions tends to be a lot of repetition it will be best if you reduce some aspects.l am th... See more

Rated 5 out of 5 stars

My experience was great. It was excellent too. I was able to get the loan right on that same day of applying. Thank you so much. I highly recommend people using your organisation. I had an amazin... See more

Company details

  1. Non-Bank Financial Service

Written by the company

Guarantor My Loan is a loan lender with a difference, providing affordable guarantor loans to borrowers in the UK. Founded in Norwich and trading since August 2014, we have grown and developed into one of the more innovative and popular loan lenders in the market today. We’re proud of our pioneering peer-to-peer lending model, which benefits both lenders and borrowers who are looking for more affordable rates than they could maybe get elsewhere.

Written by the company

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,003)

410 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My experience was great

My experience was great. It was excellent too. I was able to get the loan right on that same day of applying. Thank you so much. I highly recommend people using your organisation.

I had an amazing experience.

10 September 2026
Unprompted review
Rated 5 out of 5 stars

Very easy to use

Very easy to use. All the paperwork etc was easily accessible by a phone or computer making it simple to read and sign documents. Loan was sourced and agreed very quickly.

Kwame was so professional and very knowledgeable. He was able to answer all my questions and sorted any problems efficiently. Nothing was too much bother for him, even if he did have to work around my work schedule.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Edwin was lovely

Edwin was lovely. Was clear on everything regarding the loan from start to finish and made rhe journey all the more stress free. Thank you edwin

9 September 2026
Unprompted review
Rated 5 out of 5 stars

In my 29 years on this planet I’ve not…

In my 29 years on this planet I’ve not had as good of a customer service experience as i did with Kwame who handled my application.

Made the whole process a lot easier and reassuring and was super straightforward!

3 September 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Excellent Service

⭐⭐⭐⭐⭐ Excellent Service – Highly Recommended!

I’m extremely grateful for the wonderful service I received from Guarantor My Loan. My loan was approved so quickly, and the whole process was much smoother and less stressful than I expected.

A special thank you to Kwame, who was absolutely amazing throughout the process. He was kind, approachable, patient, and very easy to talk to. I can sometimes feel nervous and scared when speaking with people, but Kwame made me feel completely comfortable. He was understanding, reassuring, and even had a great sense of humour, which really helped put me at ease! 😊

Thank you, Kwame, for treating me with kindness and respect and for making what could have been a stressful experience feel so much easier. Your professionalism and friendly attitude really made a difference.

I truly appreciate all your help and support. Thank you, Guarantor My Loan, and especially Kwame, for the excellent service! I would definitely recommend you to others. ❤️

1 September 2026
Unprompted review
Rated 5 out of 5 stars

five stars for Edwin

Edwin was a massive help, definitely think about giving him a raise, very thorough and made sure to reiterate & confirm that I’d understood everything.

2 September 2026
Unprompted review
Rated 5 out of 5 stars

Edwin provided excellent support…

Edwin provided excellent support throughout the loan process. He was professional, knowledgeable, and responsive, ensuring that all requirements were clearly explained and handled efficiently. I appreciate his assistance and would highly recommend his services.

1 September 2026
Unprompted review

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