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GuarantorMyLoan Reviews 

2,003
•
TrustScore 5 out of 5

4.8

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for their outstanding helpfulness, professional demeanor, and exceptionally supportive communication throughout the entire loan application journey. Reviewers state that company representatives are incredibly patient, understanding, and fully committed to ensuring every single customer question is answered clearly and promptly. However, some customers also noted that the procedure involved multiple detailed steps and required careful attention when uploading and managing required documents. Despite occasional feedback regarding these procedural steps, consumers widely appreciate the swift communication and personalized assistance that successfully simplified their overall financial experience.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting friendly, polite, and professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff members are exceptionally... See more

Service

Customers had positive experiences with service, frequently highlighting friendly representatives who... See more

Response time

Clients share positive opinions on response time, frequently praising the team for being very quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to Edwin today who made this Loan process the easiest I have ever known He was professional and had an excellent telephone manner A very nice man and company and I would not hesitate to... See more

Rated 5 out of 5 stars

Thank you Tom for facilitating my loan. Guarantor my loan has been amazing,very good customer service,patient,considerate and top notch service. The loan process was seamless and fast. You are simply... See more

Rated 5 out of 5 stars

The process is too long considering that you will be dealing with your existing client already .Most of the questions tends to be a lot of repetition it will be best if you reduce some aspects.l am th... See more

Rated 5 out of 5 stars

My experience was great. It was excellent too. I was able to get the loan right on that same day of applying. Thank you so much. I highly recommend people using your organisation. I had an amazin... See more

Company details

  1. Non-Bank Financial Service

Written by the company

Guarantor My Loan is a loan lender with a difference, providing affordable guarantor loans to borrowers in the UK. Founded in Norwich and trading since August 2014, we have grown and developed into one of the more innovative and popular loan lenders in the market today. We’re proud of our pioneering peer-to-peer lending model, which benefits both lenders and borrowers who are looking for more affordable rates than they could maybe get elsewhere.

Written by the company

Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.8

All reviews

(2,003)

417 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great customer service

Great customer service, polite, patient and was understanding and respectful with time and questions. Usually I hate being on customer service calls but this was a breeze!

2 October 2026
Unprompted review
Rated 5 out of 5 stars

Nothing less than perfect

Honestly how anyone could rate this team any less than 5* is beyond me really attentive really thorough and very quick. Top marks all around thanks lads especially Adam 👍

29 September 2026
Unprompted review
Rated 4 out of 5 stars

Great work from Megan

Megan was a pleasure to speak with, she made the process very smooth, she was informative and kind. I really appreciated talking to Megan. You deserve every good thing in life.

29 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Kwame

I had a great experience with GuarantorMyLoan, thanks in particular to Kwame. He was professional, knowledgeable, and extremely helpful throughout the entire application process. He explained everything clearly, answered all my questions promptly, and made what could have been a stressful process very straightforward and easy to understand.

Kwame kept me informed at every stage and provided excellent customer service from start to finish. His transparency, patience, and support gave me confidence throughout my application.

I would highly recommend GuarantorMyLoan to anyone looking for a loan, and I would especially like to thank Kwame for his outstanding assistance.

25 September 2026
Unprompted review
Rated 5 out of 5 stars

This company was so admirable

This company were so helpful, and Tom was particularly impressive.
Nothing was too much trouble for him, & he even rang me to save me being in a queue.
He is a credit to your company.

24 September 2026
Unprompted review

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