GuarantorMyLoan Reviews 

2,003
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 411 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for their outstanding helpfulness, professional demeanor, and exceptionally supportive communication throughout the entire loan application journey. Reviewers state that company representatives are incredibly patient, understanding, and fully committed to ensuring every single customer question is answered clearly and promptly. However, some customers also noted that the procedure involved multiple detailed steps and required careful attention when uploading and managing required documents. Despite occasional feedback regarding these procedural steps, consumers widely appreciate the swift communication and personalized assistance that successfully simplified their overall financial experience.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting friendly, polite, and professional... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting that staff members are exceptionally... See more

Service

Customers had positive experiences with service, frequently highlighting friendly representatives who... See more

Response time

Clients share positive opinions on response time, frequently praising the team for being very quick,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I spoke to Edwin today who made this Loan process the easiest I have ever known He was professional and had an excellent telephone manner A very nice man and company and I would not hesitate to... See more

Rated 5 out of 5 stars

Thank you Tom for facilitating my loan. Guarantor my loan has been amazing,very good customer service,patient,considerate and top notch service. The loan process was seamless and fast. You are simply... See more

Rated 5 out of 5 stars

The process is too long considering that you will be dealing with your existing client already .Most of the questions tends to be a lot of repetition it will be best if you reduce some aspects.l am th... See more

Rated 5 out of 5 stars

My experience was great. It was excellent too. I was able to get the loan right on that same day of applying. Thank you so much. I highly recommend people using your organisation. I had an amazin... See more


Company details

  1. Non-Bank Financial Service

Written by the company

Guarantor My Loan is a loan lender with a difference, providing affordable guarantor loans to borrowers in the UK. Founded in Norwich and trading since August 2014, we have grown and developed into one of the more innovative and popular loan lenders in the market today. We’re proud of our pioneering peer-to-peer lending model, which benefits both lenders and borrowers who are looking for more affordable rates than they could maybe get elsewhere.

Written by the company


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 18% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,003)

417 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Edwin was amazing

Edwin was amazing, I struggle so much on the phone, wanted my partner to speak but wasn’t allowed due to security reasons but made me feel so relaxed. Amazing guy

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. Edwin was very helpful, professional, and always quick to respond. He made the whole process easy and stress-free. Thank you for all your support.

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Tom was professional

Tom was professional, friendly, and very helpful throughout the entire process. He explained everything clearly, answered all my questions promptly, and made the experience straightforward and stress-free. His communication was excellent, and I really appreciated his patience and support. Thank you, Tom, for providing such great customer service!

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Edwin

Edwin - is a god send, everything was seamless and it’s like all my worries was understood, I felt understood and comfortable, I’ve never had anyone be so kind and understanding and putting my best interest first and doing everything so quickly. Edwin is the best of the best and your go to man so seamless what every experience should be

24 June 2026
Unprompted review
Rated 4 out of 5 stars

I had a very nice process to confirm…

I had a very nice process to confirm details with a very helpful and understanding agent. The process was quick and efficient and easy to complete. My only criticism is not with the agent but with the interest charged on the loan which means the amount paid back is almost three times the amount borrowed.

23 June 2026
Unprompted review
Rated 5 out of 5 stars

I have had a loan through guarantor my…

I have had a loan through guarantor my loan previously and everything ran smoothly. I applied for a new loan and again I couldn’t fault the service. I dealt with James during the process and he was great. 👍 😊

19 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service and great experience

Great service and great experience. The process was straightforward. The agents I dealt with as professional and did his best to help me obtain the best outcome for the loan.

19 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look