GSFCarParts.com Reviews 

Zero customer support
Ordered online 10 days ago still chasing
Same reply send us your order number and then no reply

A JOKE. TERRIBLE Service.
Bought brake pads online confirming my van with reg number. Picked up the pads and half way through the job with wheels off realised they had sold me the wrong pads. No apology. Just “yeh they are the wrong pads” told me they could get them to me by three and they would offer me a good will gesture discount. The new pads came the next day. The wrong pads. And no offer of a discount. Turns out the gesture of good will was taking back the pads and sending me new ones. The wrong ones. Still waiting for the right ones. Useless. It was the lack of apology that winds me up.

Good service and excellent prices.
Ian Ginn

Availability of obscure (to me!) parts.
Fair prices.
Quick delivery.

All round - excellent!

After putting my vehicle registration in there website I was told there was a fitment difference, but I was unable to order the correct part as my cars alternator was a 180a and there highest amp was. 150 .
Anyway that part was sent back for a refund and the pulley that I purchased before was correct and fixed my alternator.
So id just double check the photos and details before you buy.
All in all not a really bad experience with the staff etc ..

Parts take a long time to arrive and also different times and days from each other. 4 days from ordering still no part and vehicle unusable.

Ordering on line was easy and a reasonable price point compared to other suppliers . As local to us , it was handy they had the part required for next day pick up. On picking order up it caused confusion as noticed in returning home that the receipt issued showed a wrong car registration on it and different price to what was paid on line.After a phone call I was convinced by helpful man that it was the right car part number and that it must have been a mix up with invoice/ receipt issued. Thankfully it was the right part . So all good in the end.

I made an order on Monday which was a 2-3 day delivery, 4 days later still nothing. I contacted support and got told parcel got lost in transit, I requested tracking data multiple times and never received it. Agent on the chat took over 10 mins for a single reply and after didn’t respond until 40 minutes later! Never got a confirmation for a refund or if the order will be resent… absolutely appalling service!

Easy to order online, collection from store is straight forward with great prices

I ordered & paid for a part (a battery), and was informed it would be available from 10AM the following day.
I didn't get any confirmation or anything of arrival, so went to see what was happening in store just before closing.
Yep, order hadn't been placed. So the exceptionally good guy behind the counter re-ordered for me & I picked it up next day.
Moral of the story- In house people good, very good,
web service bad, very bad.

I bought, amongst other things, a set of rear brake pads for my Sprinter. After entering my registration on the website I paid for and collected a set of pads that GSF assured me fit. After removing the wheel, caliper, and old pads it became apparent that the pads were completely different to those on my vehicle. In line with their return policy I returned to the branch I collected the items from with my email order confirmation and asked to return them, only to be told by their staff "we don't deal with click and collect orders", despite collecting the very same click and collect order from the same branch hours earlier. I had to raise a chargeback through my bank to obtain a refund.
Misdescribed parts, and very poor service despite following their return policy.

always good service

Easy to find parts and order. Convenient to collect when ready.

I always shop at GSF they have ll the things I need in stock if not it's next day . Soon GSF are opening in Bispham closer to me good one guy's.

1st class service & communication, my order arrived next day & I was kept fully informed with the delivery schedule via DPD. The item I ordered was at a very good price aswell. Excellent service, excellent price, would highly recommend GSF

Shocking company.

Ordered a Sealey petrol can and spout; spout turns up late, messaged on their site for a return / refund, no comms back, 14-days expired, petrol can cancelled and stuck with a spout with no can.

Comms sucks, stock position unknown, delivery times can't be trusted and then breaking distance selling act rules, its a very poor way to treat a customer. Back to other resellers.

Quality parts on best price

Excellent service ordered online for collection, goods waiting on arrival no fuss

I ordered some spark plugs 5 weeks ago which were in stock to collect next day. I went to collect and they weren’t in stock. Come back 2 days later to collect them as I was away with work and they had cancelled the order. I used “loyalty” points on the order but I cannot get the points back even though the order didn’t go through and was cancelled by them! I have emailed customer services 10 times and each time they say they will be restored shortly. That’s “loyalty” for you. Avoid, they obviously don’t care about the “loyal” customers.