GRS Recovery Reviews 

84
•
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

My experience with GRS has been excellent. I was rescued by Danny who was very professional and very good at her job in speedily getting my car off the busy dual carriageway in rush hour. I also left... See more

Rated 5 out of 5 stars

GRS and Daniel in particular are brilliant and went above and beyond to get us back on the road. We were faced with the prospect of being towed home from our holiday, but Daniel was persistent in ach... See more

Rated 5 out of 5 stars

GRS are superb Absolutely fabulous company , respectful gents over the phone, face to face Had a blow out on Upton bypass , police attended assisted in minutes , followed by GRS ten mins later... See more

Company replied

Rated 5 out of 5 stars

Hybrid Range rover battery went flat (from having the emergency lights on after a puncture - seriously!). Range Rover refused to help (apparently warranty was expired a few days earlier). Called... See more

Company details

  1. Transportation Service

Information provided by various external sources

Local Breakdown, Recovery and Vehicle Transport Company covering the Dorset and Hampshire area, local to Bournemouth, Poole and Christchurch.


Contact info

4.9

Excellent

TrustScore 5 out of 5

84 reviews

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4.9

All reviews

(84)

18 reviews in the last 12 months

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Rated 5 out of 5 stars

I cant recommend them enough, especially Tris!

Breaking down is obviously, stressful, time consuming and disheartening. Especially after a week away camping!
That said, our recovery with GRS was probably the best experience you can have with something like this.
They were quick to our location, professional and courteous. The vehicle was well maintained and they got us home, a whole 2 and a half hours away, in bank holiday traffic, in great time, without any changes.
On a personal note, I really want to thank Tris, the driver, as he was so lovely to the kids and went out of his way to engage with them about their holiday and to keep them entertained. It really was a next level of customer service.
We really want to thank him for everything he did. We can't recommend them enough.

25 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing help Thankyou Adrian very kind…

Amazing help Thankyou Adrian very kind and very helpful couldn’t ask for more

6 August 2025
Unprompted review
GRS Recovery logo

Reply from GRS Recovery

Hi Harry,
Thank you so much for your kind words. We're really pleased to hear Adrian was able to help and that you felt well looked after. We'll make sure your thanks are passed on to him, he'll be chuffed!
All the best

Rated 5 out of 5 stars

Calum professional all the way through

After Jamie recovered my vehicle on to.my drive. This morning I had calum turn up to take it from my house to the garage. Again Calum was very professional knew his stuff so I let him carry on. The next thing I know he is ready for the off. Again he took great care of my vehicle and made sure I was happy. I cannot recommend this company enough. Truly a great experience to leave ny vehicle in the hands of these professionals. Well done lads

6 August 2025
Unprompted review
GRS Recovery logo

Reply from GRS Recovery

Hi there 😊

What an amazing review – thank you! We're so pleased to hear both Jamie and Calum took such great care of you and your vehicle. It’s always our goal to make the recovery process as smooth and stress-free as possible 🚗💪

We’ll be sure to pass your feedback on to both of them – they’ll really appreciate it 👏
Thanks again for the recommendation!
The GRS Recovery Team 💛

Rated 5 out of 5 stars

As a single lady travelling alone in…

As a single lady travelling alone in her campervan my trust in motor recovery services has been restored following my dealings with GRS and notably Dan.
Dan arrived within 3 hours of my initial call,quickly diagnosed the fault and luckily for me I had a spare part in my boot so Dan could easily fix the problem for me.
Such a kind, knowledgeable and friendly man, thankyou Dan, hope you enjoyed the Swanage fireworks x

26 July 2025
Unprompted review
GRS Recovery logo

Reply from GRS Recovery

Hi Donna 🌟🚐

Thank you so much for your kind words! We’re so pleased Dan was able to help get you back on the road and restore your faith in recovery services. He’s a real credit to our team, and we’ll be sure to pass on your message – especially about the Swanage fireworks 🎆😊

Safe travels and thanks again for choosing GRS 💛
The GRS Recovery Team

Rated 5 out of 5 stars

Dan got us back up and running from our…

Dan got us back up and running from our campsite! Really knowledgeable and helpful. Top service.

14 July 2025
Unprompted review
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Reply from GRS Recovery

Hi Isla ⛺🔧

Thanks so much for the great review! We’re glad Dan was able to get you back up and running from the campsite – he’s a star and we’ll be sure to pass on your kind words 🌟

Wishing you smooth travels ahead 🚐💛
The GRS Recovery Team

Rated 5 out of 5 stars

Quick recovery at relatively affordable…

Quick recovery at relatively affordable price. The driver was very friendly and polite. I do recommend them.

1 July 2025
Unprompted review
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Reply from GRS Recovery

Hi Phi 😊

Thanks so much for the great feedback! We’re really pleased to hear you were happy with the quick recovery, friendly service, and price point 🚗💨

We appreciate the recommendation and are here if you ever need us again 💛
The GRS Recovery Team

Rated 5 out of 5 stars

What an absolute pleasure to meet Dan

Dan, the GRS mechanic was knowledgeable, professional and engaging. He quickly rectified our non starting VW T6 Camper and got it back on the road. He then did a a detailed diagnostic check to confirm the status of the electrics.
Can't sing him praises highly enough.
Thank you Dan

28 June 2025
Unprompted review
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Reply from GRS Recovery

Hi Gary & Bianca 🚐🔧

What a lovely review – thank you both so much! We're delighted to hear Dan got your VW T6 back up and running and took the time to carry out a full diagnostic. He’s a real credit to the team, and we’ll make sure your kind words reach him 🙌

Wishing you safe and happy travels ahead 🛣️
The GRS Recovery Team 💛

Rated 5 out of 5 stars

GRS are superb

GRS are superb
Absolutely fabulous company , respectful gents over the phone, face to face

Had a blow out on Upton bypass , police attended assisted in minutes , followed by GRS ten mins later as lady alone with 2 x 1 year old westie pups with me very scary towed me in, got me home safe thank you sincerely

1 June 2025
Unprompted review
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Reply from GRS Recovery

Hi Emma 🐾💛

Thank you so much for your lovely review! That must have been such a scary situation, especially with your two little pups on board. We’re so glad we could get to you quickly and help get you home safe. We'll make sure the team sees your kind words 🙏

If you ever need us again, we’re just a call away 🚛✨

Take care,
The GRS Recovery Team

Rated 5 out of 5 stars

First class service

Dan from GRS arrived within an hour after my car engine died on me. He was quickly able to diagnose the problem, which required attention at my local garage, to which I was towed. Dan was knowledgeable, friendly, professional, and gave me some very helpful information. First class service all round.

3 April 2025
Unprompted review
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Reply from GRS Recovery

Thank you for taking the time to leave such a great review! We're really pleased to hear Dan got to you quickly and provided the first-class service we pride ourselves on. We’ll be sure to pass your kind words on to him – he’ll really appreciate it 🙌

Wishing you all the best,
The GRS Recovery Team 💛

Rated 5 out of 5 stars

HIGHLY recommend

I was stuck in a pitch black field, beached on top of a car tyre and stuck in the mud. Adrian arrived to recover me and he was calm and very kind. He was reassuring and he promptly recovered my car. He then checked my car was safe to drive and followed me to check. I highly recommend GRS recovery. They were helpful and supportive at a stressful time.

1 February 2025
Unprompted review
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Reply from GRS Recovery

Hi Deb 🌟

Thank you so much for your kind words. Getting stuck like that sounds incredibly stressful, and we’re so glad Adrian was able to reassure you and get things sorted quickly. We’ll make sure he sees your lovely feedback 🚗💪

We’re here 24/7 if you ever need us again (hopefully not in a pitch-black field next time!) 😅

Take care,
The GRS Recovery Team 💛

Rated 5 out of 5 stars

Amazing company

Amazing company! From the first phone call everyone was so helpful and friendly. Got to me so quickly. Cheapest quote by a long shot. David picked me and my car up and took me to the garage. Very friendly guy who put me at ease! Overall all 5 star service and I know where to come in the future!

27 February 2025
Unprompted review
GRS Recovery logo

Reply from GRS Recovery

Hi Donna 😊

Thank you so much for the lovely review! We're thrilled to hear you had such a positive experience from start to finish. We'll be sure to pass your kind words on to David – we're glad he made you feel at ease 🚗💛

If you ever need us again (though we hope you don’t!), you know where we are ⭐⭐⭐⭐⭐

All the best,
The GRS Recovery Team

Rated 5 out of 5 stars

Amazing

Tris was amazing recovering me from Poole to West Moors

24 January 2025
Unprompted review
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Reply from GRS Recovery

Thank you so much for your kind words! We're really pleased to hear that Tris provided such great service during your recovery from Poole to West Moors. We'll make sure your feedback is passed on to him – it’ll mean a lot 🚛👏

All the best,
The GRS Recovery Team 💛

Rated 5 out of 5 stars

New driver break down

I passed my test in December and I broke down at a busy roundabout. Safe to say I was an absolute mess and couldn’t stop crying. I called GRS recovery and they were very communicative with me throughout the whole process. The police had to close a part of the road to get me which was traumatising but Tris the amazing recovery man made me feel so safe and much better. He was so supportive and friendly which is exactly what I needed breaking down for the first time. Even the lady over the phone to take payment (which was very cheap) was lovely. I just want to thank you guys so much for helping a new driver.

11 January 2025
Unprompted review
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Reply from GRS Recovery

Thank you so much for sharing your experience! We're so sorry to hear about your stressful breakdown but are glad that Tris and our team could provide the support and reassurance you needed. Your kind words mean a lot to us, and we'll be sure to pass along your feedback to Tris and our office staff. Stay safe on the roads, and remember, we're here whenever you need us! 🚗






Rated 5 out of 5 stars

Got picked up within an hour of…

Got picked up within an hour of reporting my breakdown, really nice guy, drove me home and got my car on the drive. I was v impressed with the speed he arrived and how pleasant he was too.

6 December 2024
Unprompted review
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Reply from GRS Recovery

Thank you for your feedback! We're thrilled to hear you were impressed with the quick response and our driver’s helpfulness. We’re always here to make a stressful situation a little easier. Safe travels, and we’re just a call away if you ever need us again! 🚗😊






Rated 5 out of 5 stars

called them to a full engine failure at…

called them to a full engine failure at 14:30hrs. arrived at 15:15hrs. happy & pro driver. loaded up and taken to our destination within 45mins. excellent - 2 ton van all done for £100 total. great work guys.

4 November 2024
Unprompted review
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Reply from GRS Recovery

Thank you for the great review! We're glad we could assist quickly and efficiently. It's fantastic to hear our driver provided a professional service and got you to your destination smoothly. We appreciate your kind words and support—safe travels! 🚐👍






Rated 5 out of 5 stars

Brilliant service

Brilliant service, on-time and genuinely lovely chap. Couldn't fault him

27 October 2024
Unprompted review
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Reply from GRS Recovery

Thank you for your kind words! We're delighted to hear you had a positive experience with our team. We’ll pass on your praise to the driver—your feedback means a lot to us! 😊🚗






Rated 5 out of 5 stars

Five star service

Having had a stressful period with my EV shutting down and being let down by other recovery companies, I had James, the technician at my door within 45 minutes of contacting GRS. He was friendly, knowledgable and resolved my issue saving me hundreds of pounds in recovery fees and time and stress without my vehicle. I would highly recommend GRS to anyone with a vehicle issue and should I ever need help again will not hesitate two use GRS. Thank you for resolving my problem and giving invaluable advice for future reference.

26 October 2024
Unprompted review
GRS Recovery logo

Reply from GRS Recovery

Thank you so much for sharing your experience! We’re thrilled James could provide such timely and effective assistance, especially after the challenges you faced. It’s wonderful to hear he resolved your issue and eased the stress of the situation. Your recommendation means the world to us—thank you for trusting GRS. If you ever need us


Rated 5 out of 5 stars

James was very friendly and helpful

James was very friendly and really helpful and went above and beyond in helping me in a very stressful situation. Thank you so much for all your help and making sure I got home safely.

27 September 2024
Unprompted review
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Reply from GRS Recovery

Thank you for your kind words! We're so glad James could go above and beyond to support you during a stressful time. Ensuring you got home safely is always our priority. We'll make sure to pass along your thanks to James! 😊🚗






Rated 5 out of 5 stars

Dan was brilliant

Dan came to our assistance when our Mazda CX-30 failed to start. He took the time to diagnose the issue and provide a report with his findings for the dealership. He also helped get the car to the dealership and me back home. It's fantastic when people and the company care about those they go to help. Thank you so much.

28 September 2024
Unprompted review
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Reply from GRS Recovery

Thank you for your lovely feedback! We're so pleased to hear Dan provided such thorough and caring assistance. Ensuring you and your vehicle are well taken care of is what we’re all about. We’ll be sure to pass your thanks on to Dan. Wishing you all the best, and we’re here if you ever need us again! 🚗😊






Rated 5 out of 5 stars

Dan came out to my break down and was…

Dan came out to my break down and was very professional knowledgeable and very pleasant
Thank you very much

8 September 2024
Unprompted review
GRS Recovery logo

Reply from GRS Recovery

Thank you for your feedback! We're thrilled to hear Dan provided professional and knowledgeable assistance while being pleasant throughout. We’ll make sure to share your kind words with him. Safe travels, and don’t hesitate to reach out if you need us again! 🚗😊






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